Manage support tickets with Kayako
Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a …
Kayako
Kayako
Kayako
Starting at $29 per month
View PricingOverview
What is Kayako?
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may...
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Awards
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Top Rated
2018
Popular Features
View all 13 features- Email support (9)8.080%
- Organize and prioritize service tickets (10)8.080%
- Ticket response (10)8.080%
- Ticket creation and submission (10)8.080%
Video Reviews
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Pricing
View all pricingInbox
$15.00
Cloud
Per User Per Month
Growth
$30.00
Cloud
Per User Per Month
Scale
$60.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29 per month
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Kayako?
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako Competitors
Kayako Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako starts at $29.
Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.
The most common users of Kayako are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(45)
Attribute Ratings
Reviews
(1-21 of 21)- Popular Filters
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April 23, 2021
Manage support tickets with Kayako
- Happy customers
- New ideas from clients through features
- Better quality software from reported bugs
April 20, 2021
A solid, stable, feature-loaded help desk
- Quick responses to questions.
- Gives users a platform to submit trouble tickets, including security issues.
- Created a collaborative support culture.
February 19, 2020
Kayako worked great while it lasted
- Kayako was fairly priced at the time for the On-Prem solution, so good ROI because the investment was small
Score 1 out of 10
Vetted Review
Verified User
February 04, 2019
Pleasant but insufficient. Suitable for small businesses.
- It helped clean up a messy inbox.
- It helped organize and distribute the work to the support team.
- It overcomplicated certain matters (such as ticket reopen scheduling and integration with third-party software).
March 29, 2018
Kayako is BETTER than you think!
- It is very affordable and does a great job based on its cost.
October 17, 2017
Highly Priced Support/Upgrades
Score 1 out of 10
Vetted Review
Verified User
- The cost is extremely high for existing customers and the new charges for support and upgrades are excessive.
- Kayako is relatively inexpensive when you look at all the vendors in that field, however, you also get what you pay for in some aspects.
- Kayako tends to raise pricing without notice.
- Kayako was a great tool to use until we "outgrew" it. We are now using Oracle Service Cloud which allows better integration with Salesforce.
September 06, 2016
Kayako for Managed Service Providers (MSPs)
- Kayako has helped our business to grow by allowing us to scale our help desk to accommodate more client companies in an efficient manner.
- Kayako has allowed our customers to have more direct control over their help desk tickets and has made it easier for them to interface directly with our help desk staff.
- The built-in chat features in Kayako that tie to our main website has allowed prospective customers to chat with our sales teams right away, resulting in more business.
March 18, 2016
Kayako knowledge base
- Kayako does not have the ability (at least we have not found it) to report on most searched tags/documents.
- Can be difficult to attach files or images to tickets.
- The interface could use some work. The interface can be difficult and the color contrast of design is not very strong.
June 03, 2015
Kayako Supports
- We have better customer service, and less dropped conversations
- The ROI is worth it, because we are not losing tickets to spam filters as often
April 08, 2015
Kayako API and direct database access
- Tickets were definitely responded to faster once we implemented the audible alarm that would go off when new tickets came into the queue. This was possible because of the API.
- Since the system was email based we could set our monitoring software up to generate tickets automatically via email for customers when it found something out of the ordinary.
February 26, 2015
Kayako: Many benefits at a reasonable cost.
- Kayako has been used as a proactive approach to approving our customer service. If the CSR determines that their may be an issue with a client that needs a manager or directors attention, they can open a ticket. This is then tracked by upper management until it is resolved.
- A department manager is able to view the workload/tickets of their employees to better delegate future client requests.
February 25, 2015
Kayako is a Great Product!
- Able to streamline our handoff process from sales to customer service
February 04, 2015
Kayako has been everything we needed, and more!
- We use Kayako to manage our daily work responsibilities and customer needs. We couldn't do our job without Kayako.
December 20, 2014
Kayako Review
- I know this helps our efficiency in support! The ability to track all these tickets and see exactly how much work each person is doing is phenomenal.
August 05, 2014
Kayako in a Nutshell
- Increased employee efficiency
- Better customer service
- Workflow organization
- Less mistakes with CSRs
- Accountability of employees means rewarding those who do best
August 01, 2014
Keep customers coming back with Kayako
- Customers get an immediate reply even when our team is backlogged with requests
- Customers who wouldn't normally pick up a phone can get quick access to a rep for help with purchasing decisions. Reps can address multiple customers at a time over live chat assuming that they are not being overly demanding.
- When compared to our old methodology of using Outlook to handle a high volume of customer requests Kayako is not only more efficient but gives the CS Manager a lot more accountability for her reps.
July 29, 2014
My review of Kayako Fusion
- Faster and more reliable ticket response times.
- Less customization up front allows the company to grow with the software rather then assume what they want upfront and hope that they end up using their customizations.
- Reliable and stable software enables administrators to focus on improvements rather than general health of the system.
July 23, 2014
"Catchy Title"
- Increased employee efficiency over our previous application.