Kayako

Kayako Reviews

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Ratings and Reviews
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Kayako Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
71%
7.1
Organize and prioritize service tickets (10)
81%
8.1
Expert directory (4)
31%
3.1
Subscription-based notifications (7)
73%
7.3
ITSM collaboration and documentation (6)
78%
7.8
Ticket creation and submission (10)
79%
7.9
Ticket response (10)
81%
8.1
Self Help Community (2)
72%
7.2
External knowledge base (8)
67%
6.7
Internal knowledge base (7)
77%
7.7
Multi-Channel Help (5)
84%
8.4
Customer portal (6)
93%
9.3
IVR (1)
80%
8.0
Social integration (3)
70%
7.0
Email support (9)
83%
8.3
Help Desk CRM integration (5)
93%
9.3

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Kayako Video

Kayako Demo

Kayako Competitors

Kayako Pricing

Starting Price: $29

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Inbox$15.00Per User Per Month
Growth$30.00Per User Per Month
Scale$60.00Per User Per Month

Kayako Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

How much does Kayako cost?

Kayako starts at $29.

What is Kayako's best feature?

Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.

Who uses Kayako?

The most common users of Kayako are from Mid-size Companies and the Information Technology & Services industry.