I believe that buyers should beware of Kayako
Rating: 1 out of 10
March 24, 2024
Vetted Review
Verified User
10 years of experience
We used Kayako as our main ticket and helpdesk system to provide automated ticket generation and job management.
Starting at $29 per month
View Pricing Overview
What is Kayako?
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be…
Learn from top reviewers
I believe that buyers should beware of Kayako
Rating: 1 out of 10
March 24, 2024We used Kayako as our main ticket and helpdesk system to provide automated ticket generation and job management.
Verified user
Director
10 years of experienceManage support tickets with Kayako
Rating: 7 out of 10
April 23, 2021Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a paper trail and client communications. I...
Verified user
Employee
8 years of experienceA solid, stable, feature-loaded help desk
Rating: 5 out of 10
April 20, 2021We currently use Kayako as a company-wide ticketing system. We have multiple departments set up, and the whole experience is quite seamless. It's great being able to transfer ...
Verified user
Technician
7 years of experienceKayako worked great while it lasted
Rating: 5 out of 10
February 19, 2020We used Kayako as our primary IT Help Desk ticketing system. We purchased and used the On-Prem version and quite some success in its implementation.Kayako allowed us to easily...
Jon Shurtliff
Vice-President - Information Technology
Vice President of Information Technology
3form
5 years of experienceHighly Priced Support/Upgrades
Rating: 1 out of 10
October 17, 2017The download version is excellent software and has many great features for supporting customers via email, telephone, and live chat.
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Pricing
Inbox
$15.00
Cloud
Per User Per Month
Growth
$30.00
Cloud
Per User Per Month
Scale
$60.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Kayako?
Kayako Competitors
Kayako Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako starts at $29.
Reviewers rate Ticket creation and submission highest, with a score of 7.
The most common users of Kayako are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews From Top Reviewers
(1-5 of 22)
Kayako worked great while it lasted
Rating: 5 out of 10
February 19, 2020
JS
Vetted Review
Verified User
5 years of experience
- We used Kayako as our primary IT Help Desk ticketing system. We purchased and used the On-Prem version and quite some success in its implementation.
- Kayako allowed us to easily manage Help Tickets, communicate with our users, document all our past tickets, and create a knowledge base to help users and personnel look up and store past issues and solutions.
A solid, stable, feature-loaded help desk
Rating: 5 out of 10
April 20, 2021
Vetted Review
Verified User
7 years of experience
We currently use Kayako as a company-wide ticketing system. We have multiple departments set up, and the whole experience is quite seamless. It's great being able to transfer tickets between departments. Once we started rolling this out, more departments asked to be added on, because they were impressed with the system. We also have a huge network of external users who communicate with our support departments almost exclusively through Kayako.
Manage support tickets with Kayako
Rating: 7 out of 10
April 23, 2021
Vetted Review
Verified User
8 years of experience
Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a paper trail and client communications. It addresses issues of getting feedback from clients, keeping track of questions and issues, and letting us have a historic record of client communications. This is currently mainly used by the support department and some people in development.
Highly Priced Support/Upgrades
Rating: 1 out of 10
October 17, 2017
ZL
Vetted Review
Verified User
11 years of experience
The download version is excellent software and has many great features for supporting customers via email, telephone, and live chat.