Kayako

Kayako

About TrustRadius Scoring
Score 7.1 out of 100
Kayako

Overview

Recent Reviews

Kayako knowledge base

8 out of 10
March 18, 2016
We are currently using Kayako as a knowledge base and ticketing system. Users can login and create support tickets for IT as well as find …
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Kayako Supports

4 out of 10
June 03, 2015
At StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be …
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Kayako is a Great Product!

8 out of 10
February 25, 2015
We use Kayako for sales, support, customer service and accounting. Our customers and potential customers use this to communicate issues, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Email support (9)

8.1
81%

Organize and prioritize service tickets (10)

8.0
80%

Ticket response (10)

8.0
80%

Ticket creation and submission (10)

8.0
80%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Kayako, and make your voice heard!

Pricing

View all pricing

Inbox

$15.00

Cloud
Per User Per Month

Growth

$30.00

Cloud
Per User Per Month

Scale

$60.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29 per month

Features Scorecard

Incident and problem management

7.0
70%

Self Help Community

7.3
73%

Multi-Channel Help

8.4
84%

Product Details

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Kayako Video

Kayako Demo

Kayako Competitors

Kayako Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

How much does Kayako cost?

Kayako starts at $29.

What is Kayako's best feature?

Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.

Who uses Kayako?

The most common users of Kayako are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (45)

Ratings

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