Kayako

Kayako Reviews

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Ratings and Reviews
(1-4 of 4)

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Score 5 out of 10
Vetted Review
Verified User
Review Source
We haven't had many issues with Kayako as a whole. However, when we do it's usually not a quick thing. We've been left hanging for days in the past, but usually, things do get resolved. It's a bit ironic for a company that supplies the tools it does. Lately there have been massive performance issues and there's times where they do not reply until hours after service is restored.

Kayako Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
71%
7.1
Organize and prioritize service tickets (10)
81%
8.1
Expert directory (4)
31%
3.1
Subscription-based notifications (7)
73%
7.3
ITSM collaboration and documentation (6)
78%
7.8
Ticket creation and submission (10)
79%
7.9
Ticket response (10)
81%
8.1
Self Help Community (2)
72%
7.2
External knowledge base (8)
67%
6.7
Internal knowledge base (7)
77%
7.7
Multi-Channel Help (5)
84%
8.4
Customer portal (6)
93%
9.3
IVR (1)
80%
8.0
Social integration (3)
70%
7.0
Email support (9)
83%
8.3
Help Desk CRM integration (5)
93%
9.3

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Kayako Video

Kayako Demo

Kayako Competitors

Kayako Pricing

Starting Price: $29

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Inbox$15.00Per User Per Month
Growth$30.00Per User Per Month
Scale$60.00Per User Per Month

Kayako Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

How much does Kayako cost?

Kayako starts at $29.

What is Kayako's best feature?

Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.

Who uses Kayako?

The most common users of Kayako are from Mid-size Companies and the Information Technology & Services industry.