Kayako worked great while it lasted
- We used Kayako as our primary IT Help Desk ticketing system. We purchased and used the On-Prem version and quite some success in its implementation.
- Kayako allowed us to easily manage Help Tickets, communicate with our users, document all our past tickets, and create a knowledge base to help users and personnel look up and store past issues and solutions.
- Help Desk Ticketing
- Knowledge Base
Cons
- The usability could be improved to reduce the learning curve.
- Make it easier to reply to a customer
- Kayako was fairly priced at the time for the On-Prem solution, so good ROI because the investment was small