Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

Keatext helps users to:

Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from customer data
Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
Automate how customer intelligence is generated: Uncover customer insights that can be acted on without heavy lifting

Key features

Contextual recommendations with SWOT chart
Customizable, interactive dashboard
Sentiment categories including customer suggestions and questions
Topic and opinion heatmap
Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext states its customers include companies in over 10 industries including Lenovo, Intuit, and Intelcom. The platform helps clients not only to improve their customer experience KPIs, but also to help their organizations to become more customer-centric.