TrustRadius Insights
Keatext is a versatile tool that offers organizations a range of use cases to enhance their customer experience efforts. Users have …
Starting at $550 per month
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What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.Keatext…
Recent Reviews
Pricing
Basic
$550
Cloud
per month
Pro
$999
Cloud
per month
Enterprise
1650+
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://keatext.ai/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $550 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
Keatext helps users to:
Keatext helps users to:
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how customer intelligence is generated: Uncover customer insights that can be acted on without heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext states its customers include companies in over 10 industries including Lenovo, Intuit, and Intelcom. The platform helps clients not only to improve their customer experience KPIs, but also to help their organizations to become more customer-centric.
Keatext Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
Keatext Screenshots
Keatext Video
Introducing Keatext
Keatext Integrations
Keatext Competitors
Keatext Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, French, Spanish, Arabic |
Keatext Downloadables
Frequently Asked Questions
Keatext starts at $550.
The most common users of Keatext are from Mid-sized Companies (51-1,000 employees).
Keatext Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Keatext is a versatile tool that offers organizations a range of use cases to enhance their customer experience efforts. Users have praised the simplicity and ease of implementation when utilizing Keatext for their customer feedback analysis needs. With its ability to interpret comments and opinions in multiple languages, Keatext enables businesses to gain insights into customer sentiments and trends, providing valuable information to improve marketing strategies. Additionally, the tool allows users to block certain comments for more focused analysis.
By analyzing thousands of chat conversations, support tickets, and call transcripts, Keatext provides organizations with a comprehensive view of customer issues, likes, expectations, and requests. The GUI platform and dashboard offered by Keatext make it convenient for users to manage user feedback and helpdesk tickets efficiently. For real-time assistance, Keatext also provides integrated live chat support.
Integration with popular platforms like Zendesk and survey websites enhances user feedback management capabilities. Tickets can be easily categorized using tags for seamless organization, while detailed reports and chart analysis assist in identifying and managing issues and resolutions effectively. Leveraging machine learning and natural language processing techniques, Keatext determines the positive and negative aspects of customer comments with precision.
Furthermore, Keatext seamlessly integrates with Salesforce, allowing for easy import of customer data. By streamlining the analysis of massive volumes of multi-channel comments from survey questions and social media posts, Keatext delivers actionable insights that can drive improvements in customer satisfaction. Integration with leading survey platforms like SurveyMonkey and SurveySparrow further expands the tool's versatility in capturing diverse customer feedback sources. Overall, Keatext empowers organizations to assess customer happiness, detect emerging patterns, track the impact of actions or events on customers, and optimize their overall customer experience strategy.
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
January 25, 2022
Keatext is useful in improving the process of data analysis and extraction in seconds.
I have had the opportunity to use Keatext countless times thanks to the recommendation of a colleague. From the beginning, the implementation of the tool was really simple, it can be used in many ways to improve marketing strategies, such as monitoring sentiments and trends.to understand customers through the interpretation of comments and opinions (comments can be interpreted in several languages and even blocked) also the analysis and understanding of surveys, emails, and calls.
- You can detect or analyze feelings in French, Italian, Arabic, and English.
- You can classify text and comments in different languages.
- Easy to use for both professionals and non-professionals.
- Use analytics to gain deep insight into what's happening on social media platforms.
- Simple interface.
- Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
Keatext enables the organization to assess customer happiness, detect emerging patterns, and track the impact of actions or events that influence them.
Keatext leads to results to simulate human
understanding of textual material and generate almost instantaneous
customizable reports to disseminate in strategic areas of the company and
select the best options.
- Keatext processes opinions in multiple languages, including English, French, Arabic, and Spanish.
- Keatext also detects judgments and verdicts of both genuine and damaging trends in the annotations of processed data, facilitating verification for necessary transformations.
- There are no options in Keatext to build a layer of terms, phrases and expressions.
January 08, 2022
Keatext is a good tool for collect feedback.
Score 9 out of 10
Vetted Review
Verified User
Keatext is a powerful customer feedback analysis built for organizations to understand their customers. By using machine learning and natural language processing, the platform becomes much more efficient since companies or users of the platform can analyze the comments of their customers and determine the positive and negative aspects of the data collected.
- It comes with seamless integration with other tools such as Intercom, Salesforce, Surveymonkey, Freshworks, and 399 external platforms.
- Create an NPS survey to collect feedback in real time while tracking the time it takes to complete an action.
- It helps to collect feedback for any stage of the process, i.e. discover, build, design, iterate, etc.
- The UI / UX experience is a good tool to close the “empathy gap”.
January 05, 2022
Feedback analysis platform is powerful and effective.
Keatext is an accurate feedback analysis platform. It integrates seamlessly with Salesforce, allowing you to easily import your customer data. This tool streamlines massive volumes of multi-channel comments like survey questions and social media posts to produce actionable insights. Mentioning that Keatext integrates with the best survey platforms such as SurveyMonkey and SurveySparrow.
- Integrates seamlessly with Salesforce.
- Easily import your customer data.
- You can analyze plain text data.
- Dynamic reporting tools make it easy to share information and ideas.
- Not available for Mac / iOS
January 05, 2022
Unlock information, instantly with Keatext
Keatext is a robust solution that analyzes thousands of chat conversations, support tickets, and call transcripts on a daily basis to provide a 360-degree view of customer issues, likes, expectations, and requests.
- You can easily import surveys from SurveyMonkey.
- Analyze existing survey responses.
- Automatically analyze new survey responses.
- You can upload data as a CSV file or integrate it directly with Zendesk, Intercom, Surveymonkey, and over 400 other platforms.
- It is only available in French, Arabic, Spanish and English. I really would love it to be in the Hindi language.
December 13, 2021
Keatext for AI Enabled Customer feedback Solution
We are using Keatext for managing our user feedback & helpdesk tickets. Keatext provides us with a GUI Platform with a dashboard to manage all the things on one go. It provides us integrated Live chat feature to support users in real-time. Keatext provides easy integration with Zendesk & Survey websites as well for improvised user feedback. We can also manage the tickets according to the tags so that they can provide easy categorization. Keatext provides detailed reports & chart analysis that helps us manage & identify the issues & resolutions.
- Detailed Report & Analysis
- GUI Dashboard with advance features
- Live chat support feature
- Survey & Easy integration options
- Artificial Intelligence features
- Remote screen connect feature need to address the user issues on real-time
- Tags template needs to be provided