Name: Keeping
Author: Label305

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Kubernetes Monitoring

Service Mesh

Development

Academic Advising

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Email Spam Filter

Interactive Voice Response (IVR)

VoIP

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Database Load Balancing

Desktop Outsourcing

Ethernet Switches

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Packet Analyzer

Software Defined Storage (SDS)

Tape Storage

Threat Intelligence

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Event Registration

Heatmap and Session Recording

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Acceleration

Sales Gamification

Sales

Animation

Auto Repair

HIPAA Compliance

Insurance Suites

Investment Portfolio Management

PCB Design

Public Sector Software

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

### Email Management
Users generally praise Keeping for its efficient email management capabilities. The consensus among reviewers is that Keeping simplifies the process of managing customer emails, making it easier to assign, track, and respond to inquiries. While some users appreciate the ease of use and organization features, others have highlighted minor drawbacks such as occasional delays in email loading and the need for manual setup of signatures. Despite these minor issues, Keeping's email management functionality seems to be a valuable asset for businesses looking to streamline their communication processes.

### Ticket Handling
Users have expressed mixed opinions regarding Keeping's ticket handling capabilities. While some appreciate the simplicity and efficiency of the system, others have encountered challenges with tracking the status of tickets and internal notes. The lack of real-time updates and clarity on ticket progress has led to confusion for some users. Despite the positive aspects like Gmail integration and collision detection, there is room for improvement in enhancing the overall ticket management experience within Keeping.

### Team Collaboration
Users have highlighted the ease of assigning tasks and tracking progress within their teams using Keeping's collaboration features. The platform's ability to facilitate clear communication and efficient task allocation has been commended by users, particularly in small team settings. While some users have expressed minor concerns about certain features being unnecessary, the overall consensus leans towards the positive impact of Keeping's team collaboration capabilities on enhancing teamwork and task management efficiency.

### Organizational Tools
Users have highlighted the efficiency of Keeping's organizational tools in streamlining shared inboxes and assigning tasks effectively. However, there are concerns about certain features like workflows being deemed unnecessary and the reporting dashboard having some bugs. The lack of a mobile app or true mobile usability has also been noted as an area for improvement. Despite these drawbacks, users appreciate the system's ability to keep correspondence organized and aid in identifying company needs efficiently.

### Customer Interaction
Users consistently highlight Keeping's customer interaction as a standout feature, emphasizing the personalized and efficient communication it enables with customers. The tool's ability to centralize customer emails, facilitate quick responses, and assign ownership of customer requests efficiently has garnered positive feedback from users. Additionally, the option for customers to engage with specific representatives or the entire team has been well-received, enhancing the overall customer support experience.

### Support Efficiency
User feedback on Keeping's support efficiency capabilities varies significantly. While some users praise the platform for its fast and easy support setup, others express concerns about the effectiveness of directing support requests to the right individuals. The ability to track and monitor response times is highlighted as a positive feature, but there are suggestions for potential improvements such as integrating with other tools like Slack or Asana. Despite mixed opinions, many users appreciate Keeping's simplicity and prompt customer service responses, making it a viable option for small to medium-sized businesses seeking efficient support solutions.

### Problem Resolution
User sentiment regarding Keeping's problem resolution capabilities is varied. While some users appreciate the system's ability to assign support issues efficiently and track responses, others find it challenging to keep track of the status of tickets and internal notes. The lack of real-time updates and clarity on internal notes has led to confusion and inefficiencies in problem resolution processes. Despite some positive feedback on its integration with Google and the ease of assigning issues, the overall consensus on Keeping's problem resolution functionality remains mixed.

Users commonly recommend Keeping for the following reasons: 

1. Multiple channel communication and client response 
2. Internal email management 
3. Regularly review and update standard replies 

Users value Keeping's ability to handle communication across different channels, such as email. They appreciate the convenience of having all client interactions in one place and find it helpful for efficiently responding to their customers. 

Users find Keeping to be a very good tool for directing emails within their company. It provides an effective system for managing internal communication and ensures that emails are properly routed to the appropriate team members. 

Users suggest regularly reviewing and updating standard replies in Keeping. This helps save time by having pre-written responses ready for frequently asked questions or common issues, streamlining customer support processes. 

Overall, users recommend Keeping as a suitable and affordable helpdesk solution for small to mid-size companies. They also highlight the importance of implementing improvements and resolving any issues that may arise while using the software.

Ease of Use: Users have consistently praised Keeping for its easy-to-use and intuitive interface, making it a practical choice for small businesses. Several reviewers have mentioned how the software's simplicity allows them to quickly navigate through tasks and manage their email tickets efficiently.

Seamless Integration with Gmail: Many users appreciate the seamless integration of Keeping with Gmail, as it enables them to work within their familiar email environment. This integration eliminates the need to switch between different platforms, saving time and increasing productivity. Reviewers frequently mention how this feature enhances their workflow and makes it easier to stay organized.

Effective Tracking and Assignment of Tasks: The ability to assign tickets and track the progress of each team member's tasks is highly valued by users. Multiple reviewers have highlighted how this feature helps streamline collaboration, ensuring that nothing falls through the cracks. Being able to easily monitor who is responsible for which task contributes to improved efficiency and accountability within teams using Keeping.

Lack of Value in New Features: Some users have expressed disappointment in the software's lack of added value in new features and changes compared to other solutions. 

Bugs and Access Issues: Several reviewers have encountered bugs in the reporting dashboard and difficulties accessing older data, which has impacted their ability to effectively analyze information.

Unreliable Performance: A number of users have reported issues with product performance, such as having to frequently refresh the software to view all emails or experiencing failures upon sign-in. These instances of unreliability have caused frustration for users trying to efficiently manage their email workflow.

Customers who use Keeping have found that it significantly improves their response times to customer inquiries. By allowing customers to easily submit requests to the entire team or their preferred representatives, they are able to receive faster and more efficient responses. Additionally, the software effectively manages vacation and illness coverage, ensuring that no customer inquiries are left unanswered. The organization of schedule requests in emails also enables better identification of company needs. The streamlined shared service email inbox reduces the need for workarounds and improves usability, making it easier for teams to handle inbound emails and provide timely responses. Furthermore, Keeping serves as a help desk for multiple products, enabling customer requests to be addressed promptly and advancing product development. This multi-channel support system allows teams to assign and track issues effectively. Overall, customers appreciate how Keeping centralizes and visualizes customer inquiries in one mailbox, making it easier to assign tasks to support staff and track their progress. The software's ability to assign different threads to different individuals helps staff prioritize and track their work efficiently. With clear visibility into ticket assignments, companies can ensure that all issues are being taken care of by the assigned individuals. The adoption of Keeping has increased compared to previous systems due to its elimination of dedicated login accounts. Users also appreciate how they can work directly in Gmail, saving time and improving efficiency for technicians. By facilitating clear communication among team members and with customers, Keeping enhances collaboration and ensures continuity in customer service efforts. The cost-effective general inbox management provided by the software makes it an affordable solution for businesses. Managing multiple email inboxes from various countries and timezones in one place ensures a unified support voice as well. Users can track and monitor response times, preventing tickets from slipping through the cracks. Colleagues can access and review conversations within the software, promoting seamless collaboration. The integration with Google has been particularly beneficial for IT support-related issues, streamlining support request routing. Despite these positive experiences, some users have found that the software is not as effective in solving support request routing problems, leading to confusion. Nonetheless, Keeping remains a valuable tool for easy communication and collaboration among agents to solve customer problems. By helping organize and assign support emails to agents and establish priorities, it improves email support efficiency. The integration with Gmail reduces confusion between customer and non-customer emails, saving time for staff. Outstanding support issues can be easily tracked to ensure timely resolution. The software's ability to search and view all interactions in one place facilitates staff alignment when resolving customer issues. Support emails can be effectively tracked and managed with

Single User - Unlimited Everything

Harpoon

SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.

syncHR v5.9

syncHR

Keeping

Applications to track employee, contractor and consultant time spent on jobs and tasks.

Time Tracking

Label305

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Time Tracking Software