Name: Kenect Product Feature 4: Payments
Uploaded: 2020-09-04T16:46:53.000Z
Duration: 38 s
Description: Kenect Product Feature 4: Payments

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Front

OpenText Exstream

OpenText

EZ Texting

CallFire

Facebook Messenger

Meta Platforms Inc

Text Request

Zendesk Sunshine Conversations

Zendesk

Respond.io

Directly

Directly Software, Inc.

Smart Communications SmartCOMM

Smart Communications

GoDaddy Business Phone Number

GoDaddy

Google Business Messages

Google

### Customer Communication
Users generally appreciate Kenect's efficient customer communication capabilities. The platform enables easy and quick communication with clients, enhancing client satisfaction by streamlining interactions. However, some users have expressed concerns about the user-friendliness of the interface on Android devices, citing issues with message notifications and response efficiency. Despite these challenges, Kenect's customer communication features are seen as valuable for maintaining strong connections with clients throughout various stages of engagement.

### Text Messaging
Users consistently highlight Kenect's text messaging capabilities as a valuable tool for efficient communication with clients. The ability to send text messages, share documents, and receive quick responses has significantly improved client interactions. While some users mention minor drawbacks such as occasional messages going to the wrong person, overall, the convenience and effectiveness of text messaging through Kenect are widely appreciated. The feature's ease of use and quick response times have been particularly lauded, contributing to a positive user experience.

### Customer Relationship Management
Users generally appreciate Kenect's efficient communication features with clients. The platform's ability to streamline client interactions through text messaging, document sharing, and scheduled messages has garnered positive feedback. Clients particularly value the quick response times and the convenience of sending and receiving messages through the platform. However, some users have noted minor drawbacks, such as the lack of differentiation for clients with the same name and interface challenges on certain devices. Despite these minor issues, overall sentiment towards Kenect's customer relationship management capabilities remains largely positive.

### Sales Enablement
Users also appreciate the ease of uploading pictures and documents for diagnosing issues and expediting transactions, highlighting Kenect's efficiency in supporting sales, parts, and service teams. However, some users have expressed concerns about the user experience on Android devices, citing issues with message notifications and response times. Despite these challenges, Kenect's sales enablement tools continue to be a valuable asset for many users in optimizing their sales processes and customer interactions.

### Lead Management
Users commonly express frustration with Kenect's lead management capabilities, particularly when using the application on Android devices. The disparity in functionality between iPhone and Android platforms has led to missed sales opportunities and difficulties in responding promptly to customer inquiries. The lack of a user-friendly interface on Android phones, coupled with issues such as message deletion when switching between customer responses, has hindered the efficiency of lead management for many users. These challenges have highlighted the need for improvements in the Android version of the application to ensure a smoother and more streamlined lead management process.

### Review Management
Users have highlighted the program's ability to significantly increase the number of reviews received within a short period. They appreciate the ease of sending review requests and the convenience of downloading transcripts. The program's adaptability and continuous improvement have enabled efficient communication with clients across multiple locations. Additionally, users find it convenient to track reviews and promptly notify relevant teams. The switch was primarily driven by the program's user-friendly interface and robust survey capabilities.

Kenect, according to users, has provided quick response times and improved client satisfaction. Clients appreciate the convenience of speaking with attorneys through the platform, which has made communication more efficient and faster. Reminders have become easier with Kenect as clients can now receive scheduled reminder texts instead of phone calls. Users find it easier to message and get responses from customers through Kenect compared to emailing. Additionally, customers value the option to send text messages after hours and receive responses in the morning. Kenect's user-friendly interface and customer service have garnered positive feedback from users who find it wonderful for staying in touch with clients. The ability to send documents, pictures, videos, and provide payment options within the app has proven to be perfect for businesses, boosting sales and improving customer management in various departments. In the service industry, Kenect has been instrumental in improving customer contact and communication, allowing for immediate interaction with patients. Overall, users have had extremely positive experiences with Kenect, finding it easy to use and an effective solution for their business needs.

1. Lack of Multiple Recipients and Detailed Statistics: Some users have expressed frustration with the broadcast system in Kenect, stating that they would like to see an increase in the number of recipients and delivery time, as well as more detailed statistics on message performance.

2. Price Considerations: The price of Kenect has been a downside for some users, with one user mentioning that it is quite high compared to other similar products. This has led them to consider not renewing their subscription.

3. Integration Challenges: Several users have experienced integration glitches between their case file management program and Kenect when using them together. While these users acknowledge that it's not entirely Kenect's fault, they still find it frustrating and hope for better integration in the future update.

Easy to use: Many users find the platform easy to navigate and appreciate its simplicity. They can easily send and receive text messages, share documents instantly, and schedule messages with just a few clicks. Some users have even described it as straightforward and user-friendly.

Efficient communication: Users value the ability to communicate with current, future, and past clients using the software. It is praised for its efficiency in performance and helps keep phone lines free. The option to assign messages to different departments and specific individuals is highly appreciated by users.

Helpful customer service: The onboarding process is described as wonderful, and the customer service is praised for being great and helpful. Users feel supported throughout their experience with the software, which adds to their overall satisfaction.

Kenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication.  Kenect includes a business texting platform that links to an existing business line and helps generate dozens of online reviews each month in addition to getting you better KENECTED with prospects and customers.

Free

Basic

Professional

Zoho SalesIQ

Starter

Corporate

High Volume Tier 1

High Volume Tier 2

Kenect

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Kenect Product Feature 1: Business Texting

A short video explaining how the business texting side of our platform works!

[Transcript]
Kenect allows you to easily turn your business phone number into a text enabled line. No more giving out your personal cell number to text customers and clients. Instead, your text messages flow into your Kenect inbox. You can assign them to your team, set up auto responders, and schedule appointment reminders. You can also pre-build templates to save time and attach files such as work orders, invoices, PDF files, photos, videos, and more! 
Most customers choose a business like yours based on how easy it is to communicate them. Your customers want to text you, let them!

Learn more on the product page: https://kenect.com/product/business-texting

Kenect Product Feature 2: Online Reviews

A short video explaining how the Kenect platform generates 5-star reviews for your business!

[Transcript] 
Customer and client reviews are the lifeblood of your business. Reviews are how customers find you online and the best way for you to stand out amongst your competition. In fact, generating more five star reviews can rocket you to the top of search rankings ahead of your competitors. 
Texting to ask for reviews is 35 times more effective than emailing or asking them in person. Use Kenect's simple three step process and you'll have all the five star reviews you need in no time. 

Learn more on the product page: https://kenect.com/product/online-reviews

Kenect Product Feature 3: Web Leads

A short video explaining Kenect's Web Leads product feature! A unique approach to capturing those leads that might be slipping through the cracks for your business. Take a look!

[Transcript]
Add a Text Us widget to your website and turn your site into a lead generation machine. Our customers double or triple the leads from their website almost immediately. Let your customers easily text you from your website and you can text them back directly to their mobile phone, not another frustrating chat window. The text messages flow directly from your website into your Kenect inbox so you can easily respond. The customer messages can be intelligently and automatically routed to the right individual or team that you specify, then Kenect will notify them immediately when they have a new lead. 
This will dramatically lower your response times, improve the customer experience, and increase new sales. This is the best business tool you're not using. 

Learn more on the product page here: https://kenect.com/product/web-leads

Kenect Product Feature 4: Payments

A short video explaining how Kenect payments work. Our unique suite of tools allows you to save up to 25% on your current rates among other great benefits!

[Transcript]
Your customers want to do everything by text, so why not let them pay you too? Text to Pay is the fastest growing form of payment in the United States. In addition to text message based payments, you can use Kenect for all of your payment needs: including virtual terminals, card swipe terminals, and mobile scanners. 
You'll save money, get paid up to 60% faster, and your customers will love paying from the convenience of their mobile device. All of this is seamlessly integrated into Kenect.
Did I mention we can save you lots of money?

Learn more on the product page here: https://kenect.com/product/payments

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Communication Management Software

Kenect

Overview

What is Kenect?