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Kenect, according to users, has provided quick response times and improved client satisfaction. Clients appreciate the convenience of …
Overview
What is Kenect?
Kenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect…
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What is Kenect?
Kenect is a technology platform designed to help businesses grow, from the company of the same name in Utah. Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect includes a business texting…
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Product Details
- About
- Tech Details
What is Kenect?
Kenect helps attract, convert, and keep more customers by strengthening the business's online presence, online reputation, and online communication. Kenect includes a business texting platform that links to an existing business line and helps generate dozens of online reviews each month in addition to getting you better KENECTED with prospects and customers.
Business Texting
The texts show up on customers' cell phones just like any other text does. Also, the user can respond to the texts via a Kenect inbox or on the Kenect mobile app, supporting real texting--1-to-1 conversations with customers. Users can schedule appointments, send images, send videos, send surveys or even send invoices to collect payments via text.
Collect Reviews
Kenect provides a 3-step process to help users get reviews. Kenect receives notifications when customers and clients leave reviews on Facebook and Google. Kenect also provides a hub for online review gathering and reputation management.
"Text Us" Web Leads
The Kenect solution also enables users to transform web visitors into texting conversations with real texting, right on their phone. The vendor states adding a 'Text Us' button on the site that allows site visitors to text immediately receives a higher response rate than a "Contact Us" web form.
Kenect Payments Suite
Within the Kenect inbox (or mobile app), the user can click the payments icon ($). The user enters the amount, optional invoice number, and the description--and hits send. The customer receives the text message, enters their credit card number, and sends the payment.
Kenect Video Chat
It's rare to be able to sit in front of a computer the entire workday. So Kenect Video Chat is available on both desktop and mobile for that reason: so the user can be as flexible as needed to meet customers when it comes to communication.
Business Texting
The texts show up on customers' cell phones just like any other text does. Also, the user can respond to the texts via a Kenect inbox or on the Kenect mobile app, supporting real texting--1-to-1 conversations with customers. Users can schedule appointments, send images, send videos, send surveys or even send invoices to collect payments via text.
Collect Reviews
Kenect provides a 3-step process to help users get reviews. Kenect receives notifications when customers and clients leave reviews on Facebook and Google. Kenect also provides a hub for online review gathering and reputation management.
"Text Us" Web Leads
The Kenect solution also enables users to transform web visitors into texting conversations with real texting, right on their phone. The vendor states adding a 'Text Us' button on the site that allows site visitors to text immediately receives a higher response rate than a "Contact Us" web form.
Kenect Payments Suite
Within the Kenect inbox (or mobile app), the user can click the payments icon ($). The user enters the amount, optional invoice number, and the description--and hits send. The customer receives the text message, enters their credit card number, and sends the payment.
Kenect Video Chat
It's rare to be able to sit in front of a computer the entire workday. So Kenect Video Chat is available on both desktop and mobile for that reason: so the user can be as flexible as needed to meet customers when it comes to communication.
Kenect Videos
Kenect Product Feature 1: Business Texting
Kenect Product Feature 2: Online Reviews
Kenect Product Feature 3: Web Leads
Kenect Product Feature 4: Payments
Kenect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Kenect, according to users, has provided quick response times and improved client satisfaction. Clients appreciate the convenience of speaking with attorneys through the platform, which has made communication more efficient and faster. Reminders have become easier with Kenect as clients can now receive scheduled reminder texts instead of phone calls. Users find it easier to message and get responses from customers through Kenect compared to emailing. Additionally, customers value the option to send text messages after hours and receive responses in the morning. Kenect's user-friendly interface and customer service have garnered positive feedback from users who find it wonderful for staying in touch with clients. The ability to send documents, pictures, videos, and provide payment options within the app has proven to be perfect for businesses, boosting sales and improving customer management in various departments. In the service industry, Kenect has been instrumental in improving customer contact and communication, allowing for immediate interaction with patients. Overall, users have had extremely positive experiences with Kenect, finding it easy to use and an effective solution for their business needs.
Easy to use: Many users find the platform easy to navigate and appreciate its simplicity. They can easily send and receive text messages, share documents instantly, and schedule messages with just a few clicks. Some users have even described it as straightforward and user-friendly.
Efficient communication: Users value the ability to communicate with current, future, and past clients using the software. It is praised for its efficiency in performance and helps keep phone lines free. The option to assign messages to different departments and specific individuals is highly appreciated by users.
Helpful customer service: The onboarding process is described as wonderful, and the customer service is praised for being great and helpful. Users feel supported throughout their experience with the software, which adds to their overall satisfaction.
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Lack of Multiple Recipients and Detailed Statistics: Some users have expressed frustration with the broadcast system in Kenect, stating that they would like to see an increase in the number of recipients and delivery time, as well as more detailed statistics on message performance.
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Price Considerations: The price of Kenect has been a downside for some users, with one user mentioning that it is quite high compared to other similar products. This has led them to consider not renewing their subscription.
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Integration Challenges: Several users have experienced integration glitches between their case file management program and Kenect when using them together. While these users acknowledge that it's not entirely Kenect's fault, they still find it frustrating and hope for better integration in the future update.