Technology to Orchestrate a Subscription Business and Every User Interaction

Keylight enable all customer journeys and sales channels including end-customers, resellers and sales teams, helping them optimally work with their own applications that are tailored to their needs. Being connected to the same platform, real-time collaboration across channels and central administration can become a reality.

keylight features support for:

Checkout - Customers can configure their subscriptions, accept quotes, provide payment details and complete their orders.
Self-Service App - Customers can log in, view invoices, update payment details, manage their subscriptions and make changes by themselves.
Reseller App - Partners and resellers can send quotes to sell subscription services, manage end-customer accounts and offer customer support.
CPQ - For any subscription use case, product and pricing model, our CPQ handles what traditional quoting tools for one-off sales can't.
SSO - Its integrated user management drives a seamless user experience by supporting single sign-on with all other systems.
Order Management - Manage trials, new subscriptions, upgrades, renewals, complex subscription deals and changes with its order engine.
Branding - Customer- and partner-facing components can be styled to be consistent with a corporate design and support multi-brand white labeling.
Global Rollout - The platform can be tailored to any region and is fully localizable by supporting multiple languages, currencies and subsidiaries.
Omnichannel - All keylight applications are connected with the platform and support customer acquisition, engagement and retention.

Automate recurring subscription operations

keylight can be used to configure and maintain a product catalog, test new pricing models, manage subscription contracts and automate recurring billing operations.

Multidimensional Metrics - Pricing models can be based on multiple metrics, such as number of users, and support linear, tiered and complex pricing.
Versioned Product Catalog - Experiment with prices and keep track of every change. With version control, migration between pricing models is easier.
Lifecycle Events - Understand customers better with every sign-up, order, purchase, upgrade, downgrade, renewal and sales drop-out.
Subscription Time-Traveling - keylight can reconstruct and forecast any subscription at any point in time, and understand the development of a customer relationship over time.
Usage Billing - keylight rating engine supports pay-as-you-go models and consumption-based billing with real-time usage integration and monitoring.
Prorations - Service periods and invoice amounts can be automatically prorated based on mid-term changes, revaluations and corrections.
Dependencies & Co-Terming - The platform natively supports hierarchies and dependencies between subscriptions and allows for flexible restructuring.
Audit Trail - Every single change on the platform can be recorded so that it can be reviewed when data has been changed and by whom.

Configure custom logic and keylight can make decisions in real time

The fundamental challenge for subscription businesses is to get the number of options that customers have and its complexity under control. By automating decision processes for every possible scenario, the keylight platform supports scalability and long-term success.

Rules Engine - Define conditions and rules in order to distinguish between customer segments and automate decisions for every business process.
Guided Selling - Guide customers, partners and sales teams when selecting products, configuring orders and purchasing.
Product Dependencies - Manage complex product hierarchies and dependencies between multiple subscription terms and metrics.
Validation Rules - A configurable validation rules to ensure correct user input for every form field, and product selection.
Smart Discounts - Define rules for automating promotional campaigns or applying additional discounts for specific customers or products.
Approval Processes - Configure multi-level approval processes for orders and quotes fitted to your products and organisational structure.
Roles & Customer Profiles - Rights, roles and profiles can be used to control access for all user groups, including customers, partners and teams.
Error Handling - Configure error feedback to send notifications or use prebuilt UI elements to explain the error and how to take action.

Additionally, the keylight platform provides a high level of connectivity between systems with a user-centric API to deliver great user experience on every interface. Along with various out-of-the-box solutions, keylight offer frameworks and tools for developers to build their own custom applications.

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