Great tool for tracking inbound calls and conversations across multiple locations and offices.
Use Cases and Deployment Scope
We use KeyMetric to track inbound calls for our online services as well as for sales and marketing for the company. We heavily rely on the call recording and call transcription features to help audit service performance. We also use it to track marketing performance and sales engagements. KeyMetric is super easy to use, makes phone number and multi-location (remote team) call forwarding setup quick and easy, and the reports are clean and simple to understand.
Pros
- Call and conversation tracking.
- Call recordings and transcription.
- Best customer service.
- Responsive support team.
Cons
- More out-of-the box integrations.
- Enhanced custom reports.
Return on Investment
- Helped improve our overall service and product performance.
- Helped maximize our marketing ROI.
- Helped greatly improve sales insights and ICP.
- Helped better understand our customer experience.
Other Software Used
Zendesk Chat, Slack, Acquisio
