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KeyMetric

KeyMetric

Overview

What is KeyMetric?

Keymetric is a call tracking solution built around call analytics, unlimited source and keyword call tracking.

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Learn from top reviewers

Great tool for tracking inbound calls and conversations across multiple locations and offices.

Rating: 10 out of 10
January 2, 2024
Vetted ReviewVerified User
We use KeyMetric to track inbound calls for our online services as well as for sales and marketing for the company. We heavily rely on the call recording and call transcriptio...
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Verified user
Director
KeyMetric2 years of experience
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Pricing

View all pricing

Local - Lite

$19

Cloud
per month

Local - Plus

$29

Cloud
per month

Toll Free - Lite

$29

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.keymetric.net/calltracking…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Details

What is KeyMetric?

The vendor states KeyMetric delivers real-time information used to quickly pinpoint the source, campaign, and keyword for every phone call, and measure customer engagement across digital, mobile, and offline channels.


For many companies, phone calls remain critical to their everyday business success. Whether it's to gather additional information or make the purchase; consumers want to connect in a more personal manner. Without knowing which marketing investments are generating phone calls, users could be wasting 50% or more a marketing budget on advertising and keywords that fail to produce calls, engagements and revenue.


The vendor states they offer toll-free and local phone number call tracking in over 60 countries around the globe.

KeyMetric Features

  • Supported: Toll-Free Call Tracking
  • Supported: Local Number Call Tracking
  • Supported: International Call Tracking
  • Supported: Keyword Call Tracking for Google Ads, Bing Ads & More
  • Supported: Traffic & Ad Source Call Tracking
  • Supported: Campaign Call Tracking
  • Supported: Intelligent Numbers Insertion/ Dynamic Number Insertion
  • Supported: 3rd Party Integrations
  • Supported: Online Customer Engagement Tracking (Emails, Forms, Downloads, Live Chat, etc.)
  • Supported: Real-Time Data
  • Supported: Session-Based Tracking

KeyMetric Integrations

KeyMetric Competitors

KeyMetric Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUSA, Canada, Mexico, UK, France, Germany, Netherlands, Italy, Spain, Greece, China, Japan, Taiwan, Australia, India, South America, Over 60 Other Countries

KeyMetric Downloadables

Frequently Asked Questions

Keymetric is a call tracking solution built around call analytics, unlimited source and keyword call tracking.

KeyMetric starts at $19.

DialogTech, Marchex, and CallRail are common alternatives for KeyMetric.

The most common users of KeyMetric are from Small Businesses (1-50 employees).

KeyMetric Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

KeyMetric is a versatile tool that provides users with valuable insights to solve various business problems related to tracking inbound phone calls and optimizing campaigns. Users rely on KeyMetric to accurately identify the source and origin of their traffic and calls, enabling them to make more efficient campaign optimizations. According to users, this feature has been instrumental in improving lead generation and conversion rates without increasing advertising spend.

Another significant use case for KeyMetric is in tracking customer service and support phone calls. By utilizing the platform, users are able to enhance quality assurance and improve their online help support systems. This has proven beneficial in ensuring prompt and effective customer service, based on feedback from users who have seen improvements in their overall customer satisfaction scores.

In addition to these applications, users also find value in KeyMetric's call reporting capabilities across digital advertising and location-based services. The platform provides comprehensive data that has been crucial in identifying the websites and magazines generating calls and bookings. Through this information, users have been able to better track leads and optimize their marketing strategies accordingly.

Moreover, KeyMetric plays a vital role in online and offline media spend attribution. Users appreciate the ability to accurately measure the effectiveness of their paid search campaigns, resulting in increased leads and calls without a corresponding increase in advertising expenditure. This has proven valuable for users looking to maximize their return on investment and allocate their advertising budget more effectively.

With its ability to provide detailed data, KeyMetric equips users with the necessary insights to make informed decisions and improve campaign performance. Users have reported substantial improvements in call conversion success rates by leveraging the platform's features without having to significantly increase their advertising spend.

Overall, KeyMetric addresses various business problems by offering robust call tracking and reporting capabilities, enhancing customer service processes, optimizing marketing campaigns, and facilitating more accurate attribution of media spend.

Easy-to-use Dashboard and Reports: Users have consistently praised the KeyMetric dashboard and reports, describing them as super easy to use. This makes it convenient for users to track call analytics and website engagements in real-time without any hassle.

Invaluable Real-Time Data: Many reviewers have highlighted the value of the real-time data provided by KeyMetric. It allows users to maintain timely communications with customers, enabling them to make informed decisions based on up-to-date information.

Excellent Support Team: The support team at KeyMetric has received high praise from users, with many describing them as the best they have ever worked with. Their expertise and knowledge prove invaluable for AI-enabled analytics, and they go above and beyond to answer questions and fulfill requests.

API integration complexity: Some reviewers have found the enterprise API integration to be complex and suggest that it could be simplified. However, they do acknowledge that the engineering team was helpful in assisting with the integration process.

Limited reporting features for larger enterprise clients: Several users have expressed a desire for a better reporting interface specifically designed for larger enterprise clients. They would like to see features such as call recordings, easier data navigation by store location, and the ability for team members to log in and review call recordings for quality assurance purposes.

Challenges with obtaining local numbers: A few reviewers have mentioned difficulties in obtaining local numbers of a particular prefix in certain areas. While they understand that this is not unique to KeyMetric, it has been mentioned as a con by some users.

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(1-1 of 1)

Great tool for tracking inbound calls and conversations across multiple locations and offices.

Rating: 10 out of 10
January 02, 2024
Verified User
Director in Marketing
Consumer Services Company, 11-50 employees
Vetted Review
Verified User
KeyMetric
2 years of experience
Use Cases and Deployment Scope
We use KeyMetric to track inbound calls for our online services as well as for sales and marketing for the company. We heavily rely on the call recording and call transcription features to help audit service performance. We also use it to track marketing performance and sales engagements. KeyMetric is super easy to use, makes phone number and multi-location (remote team) call forwarding setup quick and easy, and the reports are clean and simple to understand.
Pros
  • Call and conversation tracking.
  • Call recordings and transcription.
  • Best customer service.
  • Responsive support team.
Cons
  • More out-of-the box integrations.
  • Enhanced custom reports.
Likelihood to Recommend
I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.
Return on Investment
  • Helped improve our overall service and product performance.
  • Helped maximize our marketing ROI.
  • Helped greatly improve sales insights and ICP.
  • Helped better understand our customer experience.
Other Software Used
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