TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/ub/Ct/61TKIZ34TTDG.pngPerfect for enterprise companiesWe have used the WorldAPP's KeySurvey for various purposes: Getting feedback from our customers after an event to make sure they have enjoyed what we have prepared for them. Using KeySurvey to get our members to vote for the board of directors.Asking for general feedback about various issues.,One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions) We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete) There are numerous question format options which were convenient for different reasons We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.,I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?). It can be pricey, but the features make up for that.,9,We used it for the voting process for the board of directors and it was the most convenient way to do it (especially since the report has a timestamp and it was important for us since there was a strict deadline). We could find out what our client liked or disliked during our meetings, events, or any other actions.,Google Forms, Typeform and SurveyMonkey,Employee Surveys Customer Surveys Research Studies,10,NoKeySurvey - Satisfied UserKeySurvey was used by various departments within TEKsystems. In my capacity it was used to gather feedback from our external and internal customers as well as internal and contract technicians. Our external customers provded feedback on their satisfaction with TEKsystems and their experience with project delivery. Internal customers provided feedback on the service provided for a specific department. Internal and contract technicians regarding their experience and satisfaction with their interaction with the project management team(s). We were very successful in gathering data required to improve process in project delivery and employee relations.,Ease of use for distributing email to large quantities of recepients. Exporting data for data evaluation and manipulation. Customizing the types of questions and response scoring.,The interface for customizing the visual layout could be easier to use.,8,Improved process for internal services. Better customer service,SurveyMonkey,7Simple, professional and reliableWe used Keysurvey to contact clients who submitted cases with our company to measure their level of satisfaction with the service provided and to gather inputs and suggestions for improvement. All surveys were created and managed by the Marketing department and the results were shared with the stakeholders and occasionaly across the organization.,Easy to create a survey from scratch or edit an existing one. Great analysis of survey results Easy to use tool for emails delivery Fast delivery!,Based on our usage we didn't face issues using KeySurvey,9,Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it. Improved customer service based on clients feedback The emails delivery report complimented our emails reports from other tools, so we used it for email db management!,10
Unspecified
KeySurvey
6 Ratings
Score 6.0 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

KeySurvey Reviews

KeySurvey
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101
Show Filters 
Hide Filters 
Filter 6 vetted KeySurvey reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-3 of 3)
  Vendors can't alter or remove reviews. Here's why.
Zee Gimon profile photo
July 14, 2018

KeySurvey Review: "Perfect for enterprise companies"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used the WorldAPP's KeySurvey for various purposes:
  • Getting feedback from our customers after an event to make sure they have enjoyed what we have prepared for them.
  • Using KeySurvey to get our members to vote for the board of directors.
  • Asking for general feedback about various issues.
  • One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
  • We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
  • There are numerous question format options which were convenient for different reasons
  • We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.
  • I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
  • It can be pricey, but the features make up for that.
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Read Zee Gimon's full review
Nancy Melton profile photo
March 04, 2014

User Review: "KeySurvey - Satisfied User"

Score 8 out of 10
Vetted Review
Verified User
Review Source
KeySurvey was used by various departments within TEKsystems. In my capacity it was used to gather feedback from our external and internal customers as well as internal and contract technicians. Our external customers provded feedback on their satisfaction with TEKsystems and their experience with project delivery. Internal customers provided feedback on the service provided for a specific department. Internal and contract technicians regarding their experience and satisfaction with their interaction with the project management team(s). We were very successful in gathering data required to improve process in project delivery and employee relations.
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
  • The interface for customizing the visual layout could be easier to use.
I frequently worked with large numbers of survey recipients and the features that allowed me to cut and paste large lists of email addresses and features for checking email accuracy was helpful in speeding up the process of distribution. Also being able to customize and store various email templates in the tool saved time for repeated surveys.
Read Nancy Melton's full review
No photo available
February 28, 2014

KeySurvey Review: "Simple, professional and reliable"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Keysurvey to contact clients who submitted cases with our company to measure their level of satisfaction with the service provided and to gather inputs and suggestions for improvement. All surveys were created and managed by the Marketing department and the results were shared with the stakeholders and occasionaly across the organization.
  • Easy to create a survey from scratch or edit an existing one.
  • Great analysis of survey results
  • Easy to use tool for emails delivery
  • Fast delivery!
  • Based on our usage we didn't face issues using KeySurvey
We used it to contact clients where the emails lists were usually less than 10K and we haven't faced any issues. I don't know how it's like for usage with lists over 100K or 500K.
Read this authenticated review

Feature Scorecard Summary

Survey templates (1)
9.1
Themes (1)
8.2
Custom logo/branding (1)
9.1
Changes to live survey (1)
8.2
Question design help (1)
9.1
Multiple question types (1)
9.1
Survey logic flexibility (1)
9.1
Response tracking (1)
9.1
Data export (1)
9.1
Standard reports (1)
9.1
Custom reports (1)
9.1
Analytics (1)
9.1
Access controls (1)
9.1
Compliance (1)
8.2
Respondent restrictions (1)
8.2

About KeySurvey

KeySurvey Competitors

KeySurvey Technical Details

Operating Systems: Unspecified
Mobile Application:No