Name: KeySurvey
Rating: 5.6 (10 reviews)
Author: Form.com (WorldAPP)

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Flowchart

Development

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Risk Management

Streaming Analytics

Workflow

Enterprise

Accounting

Accounts Receivable

Crypto Asset Management

Crypto Tax

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

AI Governance

Cloud Storage

Custom Software Development Services

Data Center Virtualization

Data Fabric

Fraud Detection

IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

Managed File Transfer (MFT)

Managed Private Cloud

Network Performance Monitoring

SaaS Management

Software-Defined WAN

System Monitoring

Time Series Databases

User Activity Monitoring

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Email Marketing

Gamification

Marketing Automation

Personalization Engines

Press Release Management

Product Sampling

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Product Configuration

Sales

Architecture

Construction Workforce Management

Inventory Management

Last Mile Delivery

Loan Servicing

Moving Software

Oil and Gas

Physical Therapy

Vertical-Specific

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Well-designed and user-friendly: Many users have praised the well-designed and user-friendly interface of Key Survey. They have found it easy to navigate, create surveys, set up questions, and interpret survey data. The platform's simplicity and attractiveness make it stand out from other survey tools in the market.

Flexible customization options: Several reviewers have highlighted the extensive customization options offered by Key Survey. They appreciate the ability to customize actions, responses, and survey platforms based on specific needs. This flexibility allows content creators to tailor surveys according to their requirements, making it a valuable tool for conducting complicated surveys.

Excellent customer support: Users have consistently mentioned the excellent customer support provided by Key Survey. They find the online chat support prompt and helpful in answering their queries. The availability of real-time assistance during setup and usage has been appreciated by many customers.

KeySurvey has proven to be a valuable tool for a variety of use cases based on user experiences. Users have found the platform to be easy to use, with a flexible and visually friendly format that saves them time. One key use case is in addressing internal issues within staff. KeySurvey provides a platform for honest feedback from employees, facilitating collaboration to solve problems and improve employee satisfaction.

Another important use case for KeySurvey is gathering feedback among large groups of people. The software centralizes surveys and responses in one location, making it convenient and efficient to collect data from a broad audience. This feature has been particularly beneficial for organizations looking to gain insights from customers or students.

KeySurvey also facilitates better teamwork and information sharing among team members. Its functionality and flexibility are highly valued by users who appreciate the ease of collaboration in survey projects. Furthermore, the software helps users understand their customers' experiences better, identify areas where internal training is needed, and gather valuable data to improve project delivery processes.

Additionally, KeySurvey's customer service and technical support have received positive feedback from users. The helpful and supportive assistance provided through live chat support has been especially appreciated. Users also value the ability to preload data, export it to other software, copy existing surveys, and easily download and share results.

Overall, KeySurvey has proven instrumental in various departments within organizations, including marketing and research studies. It has successfully gathered data to improve project delivery processes, enhance employee relations, measure customer satisfaction levels, and provide valuable insights to stakeholders.

Online/Mobile

Paper Scanning

Online/Mobile - Perpetual License

Paper Scanning - Perpetual License

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Professional

Act-On Software

KeySurvey

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Likelihood to Recommend

Likelihood to Renew

Support Rating

Survey Format & Appearance

Survey Content

Survey Logic

Survey Reporting & Analytics

Survey Administration & Security

Survey Distribution

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Respondent restrictions

WorldAPP is a provider of web-based data collection solutions that enable enterprises to collect, manage and leverage data flows. WorldAPP is ranked by the Inc. 5000 as a global leader among its peers in the software industry.

WorldAPP has three flagship products: Key Survey, a robust online survey software, Extreme Form, a web-based forms automation system, and WorldAPP 360, a complete 360 degree feedback solution. WorldAPP's products share the common objective of helping companies improve existing business processes - in the case of Key Survey, through customer feedback, in the case of Extreme Form, through dramatic productivity enhancements, and in case of WorldAPP 360, through employee feedback.

Key Survey and Extreme Form are delivered On-Demand (SaaS) and On-Premise (Self-Hosted).
WorldAPP 360 is delivered On-Premise (Self-Hosted) only.

WorldAPP also develops innovative, scalable, and extensible custom solutions to empower its customers to dynamically collect, manage, and leverage data to solve their most critical business problems.

Form.com (WorldAPP)

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Features related to survey flow, or the logic that directs survey question order.

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Features related to reporting & analytics for survey results.

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Includes canned reports that allow users to generate and share accurate survey results.

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.