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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

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Recent Reviews

User interaction tool

9 out of 10
December 12, 2023
Incentivized
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team …
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From a user standpoint

7 out of 10
December 08, 2023
Incentivized
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Verified User
Project Manager in Information Technology
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Khoros Communities

Khoros Communities

N/A
Unavailable

What is Khoros Communities?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Centercode

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Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

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Product Details

What is Khoros Communities?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.Screenshot of Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities Videos

Khoros Communities Integrations

Khoros Communities Competitors

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Security
whistic readyRead Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Networkâ„¢

Khoros Communities Downloadables

Frequently Asked Questions

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.4.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(161)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 21, 2023

Communities Developer Review

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
Pros and Cons
  • Easy operations and API calls management
  • Ranks and Roles are superbly managed
  • Easy to manage the community from Studio and Admin side
  • APIs for various things still need to be added like "order by bonus_points" in users' object
  • the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
  • Front-end to be developed on Reactjs
Likelihood to Recommend
Best for big-scale communities with large user bases and data. Expensive for small-scale communities.
Return on Investment
  • Increased Customer Engagement
  • Increased Customer Satisfaction
  • Saved cost for physical interactions
Scalability
9
It is one of the best platforms.
Customer Support
yes khoros support always helped us achieve our goals
Community Management with Khoros
These tools are really helpful for community management
Insights Gained From Khoros Communities
  • Product feedback
  • New feature ideas
  • Access to ratings and reviews
  • Access to learning and training resources (e.g. product coaching)
Gamification Features
Yes, these enabled us to run a stronger Super User program or customer engagement and satisfaction
Alternatives Considered
A lot of small and key features which are not available on other platforms
Other Software Used
Products Replaced
Yes
Higherlogic and other community platforms which are not that feature rich are being replaced with Khoros as Khoros provides us with deep node-level features which not only make Khoros Unique and Customizable but also provide the user with an option to make changes on their own on the Production from Admin Settings even on the Node level. The level of roles and permissions Khoros provides with the ability to change them on node and user levels are incredible. I can bet on this thing that Khoros is like a revolution in Community Platforms and currently no other platform in the market is a replacement for Khoros. Also, as shared by the Khoros team about the new upcoming version of Khoros Communities named Aurora is the new evolution in the Community Platforms and will also integrate AI with it in some major features like moderation.
Key Differentiators
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Khoros provides an ease to Integrate different platforms or products, also Khoros Communities are so much scalable that we never need to think about a large user base or content base till we are using Khoros Communities as our community platform as the platform is made in such a way that it has the ability to handle millions of users and heavy content on the community.
Evaluation Lessons Learned
If I have to do it again, I will evaluate the cost of the Khoros Platform according to my user base and traffic in the community, I think the cost of Khoros is a bit on the higher side but at the same time it offers a vast variety of features and support which keeps us intact on the Khoros Community, I do recommend Khoros to decrease the cost of Professional Services so the clients can directly contact khoros for any customization. It would be great if Khoros decreases the Product pricing then more and more customers will arrive its way as most customers are concerned about the high pricing.
Systems Integrated With
  • Searchunify Search
  • Coveo Search
  • Intercom Chatbot & Product Tour
  • Segment Analytics
We have done various integrations with Khoros Communities and it is easy to integrate different platforms and applications with Khoros Communities, we can integrate third-party search functionalities, Chatbot, Product Tour, Analytics, etc.Eventually, we can say that we can integrate almost everything with khoros communities, if you are new to the platform or need Professional Services at cheap rates you can also consider going through third-party vendors like Grazitti Interactive for any kind of integration. These vendors are partners with Khoros so you can have their trust.
Future Integration Plans
  • Slack Integration
  • Jira Integration
  • Salesforce Articles Integration
Khoros don't support everything out of the box but we can make the integrations if we purchase and use our own server and consume Khoros APIs to manage things on community, like we can easily integrate articles or content from Slack/Jira/Salesforce KB to the Community by just hitting the create post API provided by Khoros, so we do have 99% possibilities if we purchase a separate server to manage and integrate different platforms like Salesforce/Jira/Slack.
If not planned to purchase a separate server then also more than 70% of the integrations are possible using the endpoints provided by Khoros.
Types of Integration
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
Third-party Analytics like Segment Integration
Third-party Chatbot and Product Tours Integration
Ease of Integration
10
Because it provides us with a flexible environment to integrate different platforms, we can use endpoints to integrate different things and it works in the backend so our data is always secure and hidden from the end users.
Integration Lessons Learned
It is easy to integrate different platforms/scripts or tools with Khoros so I recommend using the Khoros Community if integrations are required.
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