Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) Reviews

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Ratings and Reviews
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Jeni Asaba | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Since we're within our first year with Khoros, it'll take some time to speak to the substantial benefits of these tools. However, we do appreciate how the moderation tools allow us to maintain a clean and respectful community. The analytics provide a great view into what's trending, how people are engaging, and where we should focus moving forward.
Stephen Fell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Analytics has allowed us to see which content is being used most and topics customers are searching for which have no results. This has helped to identify gaps in support content, often in an almost real-time basis which fed into continual improvement processes allows us to further delight the customer.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Khoros Analytics has helped us to determine community engagements, as well as the health of the community. Moderation Response has helped to alert us of bad actors and to mitigate inappropriate content from being posted without our constant vigilance. We are always looking for ways to improve our community, and we feel like Khoros is working with us.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We heavily use the Community Analytics part, but also Metric reports in the administration panel and Khoros Care analytics. This helps us adjust community content, manage and moderate forums and make sure questions are answered and product ideas are heard. We also heavily use the options to edit and move posts between forums which helps us keep the content ordered and easily findable.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Community Analytics is very helpful. We really like seeing the page views organized by the community structure and data on users. We just don't understand why the page views in Community Analytics differ from page views in Google Analytics. We use both tools. We have a basic moderation strategy and we hope to build it up and utilize the moderation tools available in Khoros Communities (Formerly Spredfast + Lithium).
Score 8 out of 10
Vetted Review
Verified User
Review Source
I dont believe we have leveraged these as much over the past year and am working with Khoros to make that change in 2020. Overall, our Community in 2019 was in a maintain state..we look forward to driving more change this year.
Ty Williams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Using the analytics offered by Khoros we have been able to identify areas of focus where more company effort is required. Primarily time to first response and time to the first solution, both metrics offered out of the box by Community Analytics are used to determine this. We also use the Bulk Data API to pull data from the community so we can report on, as well as dig into feedback our community members are sharing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Community Analytics dashboards are great for quick analysis and sharing out to other teams. The content management options have room for improvement, especially within a community with a heavy knowledge base.
Chris Hemedinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the Khoros APIs and bulk data to understand our customers and optimize their experience on the community site. Community data isn't an island to itself --- it's important to pull that data into our larger ecosystem of customer data to help drive campaigns and account-based marketing. Our small community team makes these insights available to other colleagues too. We operated as a hub-and-spoke model, where community managers can facilitate the platform, but others can use the community to enhance the customer relationship.
Brian Oblinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
From an administration and moderation standpoint, the platform is robust and flexible, making it fairly easy to manage and maintain the community on a day-to-day basis. The permissions system in particular is extremely granular and allows for quite a bit of flexibility in managing access and member capabilities.

The built-in analytics work well for general understanding of what is happening in your community. They also have a Bulk Data API that will allow an organization to build an automated solution to extract the data, load it into their own database systems, and build insights reporting/dashboards. This is a truly enterprise capability that works well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We've been able to organize and reorganize content in the ways that we believe communicates clearly with customers. The versatility of rearranging forums and threads has been critical to our evolving strategy.
Khoros gives us the toolset and communication capabilities to direct a team of moderators, a separate team of superusers, and to stay in touch with our users. With the assistance of these dedicated teams, we are able to rely on our forum being a safe and constructive space for users.
Score 10 out of 10
Vetted Review
Verified User
Review Source
To be honest, I am still learning about all the tools built within Khoros! However, tools such as analytics have been a great resource in growing my Community team and holding moderators accountable on their daily work.

Khoros Communities (Formerly Spredfast + Lithium) Scorecard Summary

What is Khoros Communities (Formerly Spredfast + Lithium)?

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities (Formerly Spredfast + Lithium) Features

  • Supported: Forums
  • Supported: Ability to verify solutions
  • Supported: Ideas
  • Supported: Question and Answer
  • Supported: Contests
  • Supported: Blogs
  • Supported: Knowledge Bases
  • Supported: Enhanced Moderation Tools
  • Supported: Fully Customizable
  • Supported: Sophisticated Ranking and Incentivization
  • Supported: Native Mobile Support (Responsive UI)
  • Supported: Multiple user permission levels
  • Supported: Easy to use REST API
  • Supported: Spam prevention
  • Supported: SSO integration
  • Supported: Groups
  • Supported: Content Syndication
  • Supported: Support for multiple languages
  • Supported: Support for multiple instances
  • Supported: Rich media support
  • Supported: Promoted search results
  • Supported: Federated search
  • Supported: Historical and Real Time Analytics and Shareable dashboards
  • Supported: Notifications and personalization

Khoros Communities (Formerly Spredfast + Lithium) Screenshots

Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Sony Europe generates $4M in value and 7M searches per monthSyndicate community content throughout digital channels to better engage your audience.On-demand, peer-generated questions and answers to increase prospect and customer engagement.Microsoft resolves 90% of support questions within 48 hours.

Khoros Communities (Formerly Spredfast + Lithium) Videos

Khoros Communities (Formerly Spredfast + Lithium) Downloadables

Khoros Communities (Formerly Spredfast + Lithium) Integrations

  • SAP CRM
  • Adobe Analytics
  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • Adobe Marketo
  • Salesforce Customer 360
  • Microsoft Dynamics

Khoros Communities (Formerly Spredfast + Lithium) Competitors

Khoros Communities (Formerly Spredfast + Lithium) Pricing

Khoros Communities (Formerly Spredfast + Lithium) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%

Khoros Communities (Formerly Spredfast + Lithium) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

What is Khoros Communities (Formerly Spredfast + Lithium)?

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

What is Khoros Communities (Formerly Spredfast + Lithium)'s best feature?

Reviewers rate Support Rating highest, with a score of 10.

Who uses Khoros Communities (Formerly Spredfast + Lithium)?

The most common users of Khoros Communities (Formerly Spredfast + Lithium) are from Enterprises and the Computer Software industry.