Khoros Communities (Formerly Spredfast + Lithium) Reviews

21 Ratings
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Score 9.0 out of 100

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Reviews (1-9 of 9)

Allison Fasching | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

If you are looking for an online Community platform, this one is hard to beat, however it is more suited to med to large corporations. Small businesses typically do not have the volume to justify the intricacies of the platform.
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Stephen Fell | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

If you're looking for an enterprise-grade forum platform, capable of growing with your business then Lithium is ideal. In addition to the core community product, you have a number of other tools and features you can bolt on to take your support experience to the next level. So far every idea we've had, we've been able to build it on the platform.
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Anonymous | TrustRadius Reviewer
September 12, 2018

My experience with Lithium

Score 9 out of 10
Vetted Review
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Likelihood to Recommend

The Lithium solution is probably better suited to a larger enterprise due to the huge number of features and discussion styles - a smaller operation may find costs prohibitive. Particularly useful if you have a social media management need as well as they also cater for this in their product range.
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Veit Irtenkauf | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Apart from what Lithium Community does best (managing and surfacing UGC), it is very well suited for support or sales support communities when an existing CRM is involved. During the selection process, it's important to fully understand what prospects want and why. E.g., if they want to encourage people to post, Q&A might be the module you want to put front and center, whereas if you want people to engage with existing content first, you might want to deemphasize content creation a bit. It's important to understand the prospect's philosophy to help them guide to the best approach.
Read Veit Irtenkauf's full review

About Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 15+ years of experience, a robust feature set, enterprise scale and security, and a dedicated services team who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. Community content can lead to a 48% uplift in organic search traffic and double conversion rates

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect up to 20% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities (Formerly Spredfast + Lithium) Features

Has featureForums
Has featureAbility to verify solutions
Has featureIdeas
Has featureQuestion and Answer
Has featureContests
Has featureBlogs
Has featureTribal Knowledge Bases
Has featureEnhanced Moderation Tools
Has featureFully Customizable
Has featureSophisticated Ranking and Incentivization
Has featureNative Mobile Support (Responsive UI)
Has featureMultiple user permission levels
Has featureEasy to use REST API
Has featureSpam prevention
Has featureSSO integration
Has featureGroups
Has featureContent Syndication
Has featureSupport for multiple languages
Has featureSupport for multiple instances
Has featureRich media support
Has featurePromoted search results
Has featureFederated search
Has featureHistorical and Real Time Analytics and Shareable dashboards
Has featureNotifications and personalization

Khoros Communities (Formerly Spredfast + Lithium) Screenshots

Khoros Communities (Formerly Spredfast + Lithium) Videos (3)

Watch Samsung Case Study

Watch Content Syndication

Watch Group Hubs overview

Khoros Communities (Formerly Spredfast + Lithium) Downloadables

Khoros Communities (Formerly Spredfast + Lithium) Integrations

SAP CRM, Salesforce Sales Cloud, Salesforce Marketing Cloud

Khoros Communities (Formerly Spredfast + Lithium) Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Pricing is variable based on the needs of the customer.

Khoros Communities (Formerly Spredfast + Lithium) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
10%
Enterprises (> 500 employees)
90%

Khoros Communities (Formerly Spredfast + Lithium) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Khoros Communities (Formerly Spredfast + Lithium) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web