Khoros Communities (Formerly Spredfast + Lithium) Reviews

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Score 8.8 out of 100

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Reviews (1-21 of 21)

Ty Williams | TrustRadius Reviewer
March 12, 2020

Khoros is the enterprise-grade community platform

Score 8 out of 10
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Likelihood to Recommend

The Khoros platform does things right and enables companies to provide a quality experience that follows industry best practices.

With customization, the platform can be tweaked to support just about anything you might need which makes this is a good starter platform as well as something that you can develop on for the long-term.

Companies that need to provide more than just a basic forum experience should consider Khoros due to the flexibility and scalability it offers as you grow such as implementing a TKB, Ideas, Groups, etc.
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Claire Flanagan | TrustRadius Reviewer
March 12, 2020

Khoros delivers value!

Score 10 out of 10
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Likelihood to Recommend

Khoros is best used for external, customer-facing communities. They have added several features recently that make it really attractive to power open and private, on-demand "sub-communities". I would not consider the platform best for internal, employee-only facing communities. But they are on their way to bringing powerful capabilities for that niche as well.
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Lili McDonald | TrustRadius Reviewer
March 11, 2020

Using Khoros for established communities or launching new communities

Score 10 out of 10
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Likelihood to Recommend

A Khoros Community is great for an enterprise that wants to create a home for their users.
It may be less suited for a company that only wants a forum board. The platform is much more robust than this.
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Chris Hemedinger | TrustRadius Reviewer
March 11, 2020

A good partner with deep expertise

Score 9 out of 10
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Likelihood to Recommend

Our community is a highly searchable knowledge base of Q&A and expert articles. Thanks to good SEO practices, the content draws millions of visits per year, which we know translates to better customer experience. The insights from Khoros community data are helpful in understanding the usage and engagement. And responses to the built-in "impact survey" help us to quantify deflected support cases and ROI.

We also make heavy use of Khoros APIs to gather data and publish content. We are able to automate some bulletins/announcements using the publishing APIs. We use the bulk data API to pull all transactional data (visits, posts, views, likes, and more) and add to our own enterprise data store for reporting and action.

But, Khoros is not optimized as a technical community. Many visitors expect something like Stack Overflow, and this is a different experience. We aim to provide a richer experience by adding curated content and networking opportunities, and the Khoros community platform is good for that.
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Brian Oblinger | TrustRadius Reviewer
March 09, 2020

The Enterprise Community Platform

Score 9 out of 10
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Likelihood to Recommend

If you are serious about owned and branded community as a core pillar of your business, Khoros is best-in-class across a number of key areas. It is no surprise that many of the largest brands in the world utilize Khoros Communities due to their ability to deliver a quality experience at scale. Khoros' flexibility to customize and ability to integrate with many different business systems gives it an advantage over competitors.

Those that fail with Khoros often do so at the hands of their own community strategy (or lack thereof), not because of technical roadblocks or lack of execution of Khoros' part. This is true of nearly all community platform vendors.
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Melissa Potvin | TrustRadius Reviewer
March 03, 2020

Khoros Communities Review

Score 9 out of 10
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Likelihood to Recommend

With the Khoros platform, you are well suited to scale. If there is a desire to grow your community you can feel comfortable that Khoros can grow with you. Khoros is well suited in a situation where you want to host both internal and external audiences as the roles/permissions/security setup allows you to create gates in situations where it is warranted. Khoros seems complicated both in implementation effort and cost to use for a 'small' community.
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Anonymous | TrustRadius Reviewer
March 23, 2020

The Khoros platform is core to our successful community

Score 9 out of 10
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Likelihood to Recommend

The Khoros Community platform offers every feature you could conceivably ask for in forum software. It's appropriate for large communities that warrant a wide range of features and customization. It may be less suited to small, simple communities where many of its features are unnecessary. The out-of-box experience is acceptable, but I would recommend the assistance of a dedicated web developer to create a truly branded and tailored forum.
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Anonymous | TrustRadius Reviewer
March 12, 2020

Khoros Communities Review

Score 9 out of 10
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Likelihood to Recommend

Khoros Communities is very well suited for organizations that are willing to invest in the product itself and in the team to support it. The platform has immense power, but requires resources and skills to be truly put to its best use. This is not a set it and forget it product, but rather truly a platform - which is only as good as those who actively manage it. For that reason Khoros Communities is often best suited for large enterprises or smaller organizations that truly believe in the power of community to support their business goals.
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Anonymous | TrustRadius Reviewer
March 03, 2020

First time using a Community Platform and I wouldn't have it any other way!

Score 10 out of 10
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Likelihood to Recommend

I would absolutely recommend Khoros Community to anyone in the field looking to build and implement a Community. I really do feel that they want you to succeed as much as you do. They are continuing to make improvements for the platform, host events such as Engage to meet others in the field, and always take feedback seriously. Our Community has grown to 30k in one year and the platform continues to host this amount with little to no outages.
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Anonymous | TrustRadius Reviewer
March 03, 2020

Khoros Community Fan

Score 10 out of 10
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Likelihood to Recommend

Khoros Communities is well suited for large clients who want a central place to manage their community experience. The Khoros Community is a wealth of knowledge built from Khoros experts and customers who use the tool.
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Allison Fasching | TrustRadius Reviewer
August 28, 2018

The side effects of Lithium...Technologies.

Score 10 out of 10
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Likelihood to Recommend

If you are looking for an online Community platform, this one is hard to beat, however it is more suited to med to large corporations. Small businesses typically do not have the volume to justify the intricacies of the platform.
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Stephen Fell | TrustRadius Reviewer
August 31, 2018

Get closer to your customers and let them innovate for you

Score 10 out of 10
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Likelihood to Recommend

If you're looking for an enterprise-grade forum platform, capable of growing with your business then Lithium is ideal. In addition to the core community product, you have a number of other tools and features you can bolt on to take your support experience to the next level. So far every idea we've had, we've been able to build it on the platform.
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Anonymous | TrustRadius Reviewer
September 12, 2018

My experience with Lithium

Score 9 out of 10
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Likelihood to Recommend

The Lithium solution is probably better suited to a larger enterprise due to the huge number of features and discussion styles - a smaller operation may find costs prohibitive. Particularly useful if you have a social media management need as well as they also cater for this in their product range.
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Veit Irtenkauf | TrustRadius Reviewer
December 18, 2014

A very good contender in the Social platform environment for Enterprise customers

Score 9 out of 10
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Likelihood to Recommend

Apart from what Lithium Community does best (managing and surfacing UGC), it is very well suited for support or sales support communities when an existing CRM is involved. During the selection process, it's important to fully understand what prospects want and why. E.g., if they want to encourage people to post, Q&A might be the module you want to put front and center, whereas if you want people to engage with existing content first, you might want to deemphasize content creation a bit. It's important to understand the prospect's philosophy to help them guide to the best approach.
Read Veit Irtenkauf's full review

About Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.

The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 15+ years of experience, a robust feature set, enterprise scale and security, and a dedicated services team who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.

They state Khoros Communities key benefits are to:

Attract more visitors & build trust

  • Be easier to find & provide peer validation by hosting authentic conversations on your digital property. Community content can lead to a 48% uplift in organic search traffic and double conversion rates

Accelerate resolution to delight customers while reducing costs

  • Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect up to 20% of calls that would otherwise go to the customer service call center.

Innovate faster with constant customer feedback

  • Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.

Deliver expert community management

  • Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Communities (Formerly Spredfast + Lithium) Features

Has featureForums
Has featureAbility to verify solutions
Has featureIdeas
Has featureQuestion and Answer
Has featureContests
Has featureBlogs
Has featureTribal Knowledge Bases
Has featureEnhanced Moderation Tools
Has featureFully Customizable
Has featureSophisticated Ranking and Incentivization
Has featureNative Mobile Support (Responsive UI)
Has featureMultiple user permission levels
Has featureEasy to use REST API
Has featureSpam prevention
Has featureSSO integration
Has featureGroups
Has featureContent Syndication
Has featureSupport for multiple languages
Has featureSupport for multiple instances
Has featureRich media support
Has featurePromoted search results
Has featureFederated search
Has featureHistorical and Real Time Analytics and Shareable dashboards
Has featureNotifications and personalization

Khoros Communities (Formerly Spredfast + Lithium) Screenshots

Khoros Communities (Formerly Spredfast + Lithium) Videos (3)

Watch Samsung Case Study

Watch Content Syndication

Watch Group Hubs overview

Khoros Communities (Formerly Spredfast + Lithium) Downloadables

Khoros Communities (Formerly Spredfast + Lithium) Integrations

SAP CRM, Salesforce Sales Cloud, Salesforce Marketing Cloud

Khoros Communities (Formerly Spredfast + Lithium) Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Pricing is variable based on the needs of the customer.

Khoros Communities (Formerly Spredfast + Lithium) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
10%
Enterprises (> 500 employees)
90%

Khoros Communities (Formerly Spredfast + Lithium) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Khoros Communities (Formerly Spredfast + Lithium) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web