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Khoros Communities

Khoros Communities
Formerly Spredfast + Lithium

Overview

What is Khoros Communities?

Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.

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Awards

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Pricing

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What is Khoros Communities?

Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Khoros Communities Tour

khoros.com
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Product Details

What is Khoros Communities?

Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.


Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.


Key benefits include:


Expert community management

Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.


Reduced costs by deflecting support calls

Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.


Boosts loyalty and retention by enhancing the post-sales experience

Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.


Drives organic growth

Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.


Khoros Communities Screenshots

Screenshot of page design templates. These allow for on-the-fly customization and updates without a development team.Screenshot of page overview under the Designer tab. Easily organize content and make changes to page layout to improve the experience for community members.Screenshot of a conversation in the community. Engagement features allow users to collaborate, trouble-shoot and self-serve.Screenshot of Agent Assist in Khoros. This feature allows community moderators to reply to conversations faster and with better responses.Screenshot of the Analytics dashboard. Monitor key metrics to determine how members are interacting in the community.

Khoros Communities Videos

Khoros Communities — Delivering the next generation of online communities

Watch Khoros Communities work for businesses

Watch Khoros Communities work for customers

Khoros Communities Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Security

Frequently Asked Questions

Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.

Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.

Reviewers rate Product Scalability highest, with a score of 8.5.

The most common users of Khoros Communities are from Enterprises (1,001+ employees).

Khoros Communities Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-25 of 95)
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Great tool for community management

Rating: 9 out of 10
September 09, 2024
Verified User
Vetted Review
Verified User
Khoros Communities
3 years of experience
It is well suited to understand and engage with online communities talking about specific products.
It is less suited to address reputational issues at corporate level.

A robust and mature community platform

Rating: 8 out of 10
May 14, 2024
Verified User
Vetted Review
Verified User
Khoros Communities
12 years of experience
Overall the Khoros community is a very mature and well known platform. It is a great tool to strengthen the connection between a brand and its users. It also provides numerous features and tools to the community managers, which allow them to shape the platform to their specific need and requirements.

Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration

Rating: 9 out of 10
January 02, 2024
Verified User
Vetted Review
Khoros Communities
8 years of experience
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.

Tools that help grow and increase sales.

Rating: 10 out of 10
December 17, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
4 years of experience
Khoros Communities helps the company establish a strong collaboration between our partners, clients and our staff with the objective of improving our products and services by implementing a place of productive interaction that generates suggestions among the entire user community and thus can make changes according to clients request it, I also recommend Khoros Communities for its ability to integrate our central logistics system and help our clients, we already know that Khoros Communities can improve marketing and reduce technical support costs.

Khoros Communities Platform That Actually Works!!

Rating: 7 out of 10
December 12, 2023
PS
Vetted Review
Verified User
Khoros Communities
2 years of experience
The given FAQs, tutorials, and resources for self-service reduced support tools, Loop for Product Feedback gives insightful consumer feedback to help with products to meet growing needs. Businesses could succeed by utilizing the Khoros community as a strategic tool, which educates consumers and facilitates meaningful discussions.

From a user standpoint

Rating: 7 out of 10
December 08, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
I only tried Khoros Communities briefly and from what I remember, it was relatively easy to navigate and use. It helped while collaborating with other departments for social media campaigns. I liked that you can see what each dept is working on. Kohros is probably best suited for larger companies and not smaller ones so much.

Best for Business Connectivity and Scalability

Rating: 8 out of 10
December 07, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
If a quick community setup is essential, the comprehensive nature of Khoros Communities might pose challenges.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.

Khoros Community for ultimate solution

Rating: 9 out of 10
December 07, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
3 years of experience
the one stop solution for all community related querry.its collaborate with different types of community and help user to provide different kind of information as per their requirements. any corporate can use their template and it provide full freedom to create their own personal community.

Navigating Community Excellence: A Comprehensive Review of Khoros Communities"

Rating: 10 out of 10
December 06, 2023
These are a few scenarios
Ideal for organizations looking to build brand advocacy programs, as Khoros Communities can empower enthusiasts to become advocates, fostering positive word-of-mouth and engagement.
Suited for creating knowledge-sharing platforms where members can contribute valuable insights, best practices, and industry knowledge, building a comprehensive repository.
Ideal for technology-focused communities where members can discuss innovations, troubleshoot technical challenges, and stay updated on the latest industry development.

A fantastic tool for expanding communities.

Rating: 9 out of 10
December 05, 2023
MK
Vetted Review
Verified User
Khoros Communities
3 years of experience
Khorus meets all our company needs for customer communication, thus I don't think we could have found a better platform. Forums/Communities users will fly through Khoros tools. However, switching to Khoros requires personalized attention. It may not be the best choice if you want an active, updated community but no dedicated staff.

Khoros Communities Helped Us Level Up Our Stagnant Community

Rating: 10 out of 10
December 05, 2023
DV
Vetted Review
Verified User
Khoros Communities
2 years of experience
We would definitely recommend Khoros Communities for any market where customer/audience interaction is a must. This includes any type of content creation, such as Game Development, Music Creation, Visual Entertainment, book/novel writing, etc. As we have some experience with software engineering, more specifically in Smart Home systems, we would also recommend Khoros Communities to those within this market, not as an alternative to platforms such as GitHub, but more as a tool to use concurrently to these. As for scenarios where it would be less appropriate, its hard to think of anything aside form time sensitive work or anything with a heavy focus on internal discussions.

Old Lithium user now on Khoros after a decade

Rating: 10 out of 10
July 19, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
4 years of experience
Ready to implement and start from day one. Less implementation required to start from zero. Metrics are easy to use and most of them are created specific to community domain.

Khoros end user review.

Rating: 7 out of 10
July 18, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
2 years of experience
It works best when there are multiple groups of people that all need to connect in one place and not so well when needing to have private groups that can still be searched via SEO.

A complete look at a customer's journey.

Rating: 10 out of 10
July 18, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
I am provided with the necessary tools to complete my tasks for the role I am in. It is integral to understanding customer behavior and where we can improve our online presence to better serves our members by highlighting gaps in our knowledge centers, SEO performance, and getting 360-view of the customer experience.

Trusted Community Platform to build your Community

Rating: 8 out of 10
July 18, 2023
RB
Vetted Review
Verified User
Khoros Communities
6 years of experience
Well Suited:
  1. Trusted platform to host communities.
  2. Gamification and badeing is good so far
  3. User Management and moderation is good

Less Appropriate:
  • Spend Extra money for basic modules like TKB, Ideas, Events and

A great customer hub connecting all socials in one place

Rating: 10 out of 10
July 18, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
2 years of experience
Khorus works well all around for our business needs, I couldn't ask for a better platform to allow us to connect to our customers. The UI is easy to use and allows for quick and easy tracking of agents workloads and performance as well as allowing our agents to communicate with our client base quickly and efficiently.

Great product for growing communities

Rating: 9 out of 10
July 17, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
Overall, if you have a good knowledge of Forums/Communities you will be very comfortable with using the Khoros tools. If you're thinking of moving to Khoros / Lithium however, you'll need support for customization (UI/UX, SEO for me).

Khoros Communities Know-how

Rating: 8 out of 10
July 14, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
Khoros is well suited when you have big-sized community with a lot of data and features in mind. It also keeps updates coming so your community remains updated, given you have a team who can work on updates. Which is when it can be less appropriate, if you want always updated community without a dedicated team.

Khoros community is one-stop shop for our customers

Rating: 7 out of 10
July 14, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
1 year of experience
Khoros provide a one-stop-shop for all our customer needs. We have our knowledge base there. We have our customer case portal there where customers can open support cases right from Khoros. We have our product advisories and different documentation that the customer can download. Some scenarios which may be less appropriate are collaboration on knowledge bases and documents in general. Also, navigation can be better.

Customer experience with Khoros Communities

Rating: 9 out of 10
July 13, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
4 years of experience
Multiple team members use Khoros Care daily to help respond to and escalate customer care issues, monitor trends, and determine the overall brand sentiment on social platforms. We are able to track from entry to resolution on our customer care side and have been able to determine any potential problem areas early on thanks to the detailed tagging in this platform.

The heartbeat of Qlik

Rating: 9 out of 10
July 12, 2023
Verified User
Vetted Review
Verified User
Khoros Communities
3 years of experience
Khoros provides our users the ability to interact with each other 24x7x365 which is important as a global company. This gives our members a way to talk to us anytime that works for them. The use of Kudos and views helps us to know posts and articles that are most popular. Having the banner announcements is a great way for us to inform users of anything that we feel is important to be upfront as well as the use of the pop-up (sticky)footer.
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