TrustRadius
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.https://media.trustradius.com/product-logos/dI/kc/BO3TJGMUS62F.PNGMuch better than Jive!Deployment and ease of use have been amazing – day and night vs. Jive. Typically deployment gives you a cringe – absolutely the easiest deployment I’ve ever been a part of. Overall layout and design/ flow is a lot easier to manage than Jive. It has a CMS type thing that self-propogates through the entire community. Jive did not automatically propogate. Analytics - They have a lot of patented algorithms that help generate key metric indexes. You can compare yourself with other Lithium customers. When you dive in deeper into analytics, Lithium allows you to look deeper into what an individual is doing vs. just a broad view of your community. Integration with Salesforce.com,Content editor for moderators – you need to know HTML for adding custom content. Several editors don’t know HTML and it is hard to get it to look like they want. The WYSIWYG is very limited in the functions that it has. It falls on the site admin to do a lot of the adding of content. The client side works fine – can format posts however they want.,Since we launched Lithium, our metrics compared to have our old community (Jive) have significantly increased and our support cases being opened have decreased as of Q1, but we have not verified for sure. In terms of customer satisfaction impact, right now, we've just had positive verbal feedback and have not quantified benefits. Clients have reported that they’ve learned a lot about our products from the community. Lithium has an ROI analysis tool. You can plug amount on cost of a support ticket and it computes the money saved based upon having questions asked/answered in community. We are trying to use this feature. It's hard to do so, from the nature of our support organization. They want to be able to record all of the information coming in and have a hesitancy to release those numbers to us.,10,10,17,0.25,Private customer community – for peer to peer communication about product usage and best practices Also use for specific product programs and the partner program. Web dev team uses for internal communication – internal collaboration. Moving towards using for support – integrates with SFDC – don’t have plans to use as support portal,,,Vendor implemented Implemented in-house,10,Online training,7,No,10,10,Salesforce.com,No,,Our pricing is based upon page views. Other options include the total number of community members, total number of posts, content storage. Our IT director led the negotiation.
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Khoros Communities (Formerly Spredfast + Lithium)
21 Ratings
Score 8.9 out of 101
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Khoros Communities (Formerly Spredfast + Lithium) Reviews

Khoros Communities (Formerly Spredfast + Lithium)
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

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November 19, 2012

Much better than Jive!

Score 10 out of 10
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Online Training

7
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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About Khoros Communities (Formerly Spredfast + Lithium)

Khoros, formerly Spredfast + Lithium, is a customer engagement platform turning siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, the vendor promises Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies stay connected to their customers in All-ways.

Khoros Communities are designed to engage customers with peer-created content that inspires trust, fosters advocacy, and reduces customer service costs, says the vendor.

According to the vendor, key benefits include the ability to:

  • Boost SEO. The vendor says community content can lead to a 48% uplift in organic search traffic.

  • Reduce care costs through self-service. The vendor says users can deflect up to 20% of calls that would otherwise go to the customer service call center.

  • Improve conversion rates. The vendor says customers have seen conversion rates double through using the community.

  • Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.

  • Foster customer advocacy and loyalty, and improve customer retention through community engagement.

Khoros Communities (Formerly Spredfast + Lithium) Screenshots

Khoros Communities (Formerly Spredfast + Lithium) Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Pricing is variable based on the needs of the customer.

Khoros Communities (Formerly Spredfast + Lithium) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
10%
Enterprises (> 500 employees)
90%

Khoros Communities (Formerly Spredfast + Lithium) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Khoros Communities (Formerly Spredfast + Lithium) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web