Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for …
Overview
What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
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What is Khoros Communities?
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://khoros.com/platform/communities…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities enable organizations to host a space where people find answers, develop expertise, share experiences, and build a brand.
The vendor states that Khoros powers over 400 of the world’s most recognized brands, and boasts 20+ years of experience, the most robust feature set, enterprise scale and security, and a dedicated services teams who aim to ensure a brand's community will reduce support costs, delight customers, and grow business.
They state Khoros Communities key benefits are to:
Attract more visitors & build trust
- Be easier to find & provide peer validation by hosting authentic conversations on your digital property. The average Khoros community gets 74% of traffic from public search and converts visitors at a higher rate than static websites.
Accelerate resolution to delight customers while reducing costs
- Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. The vendor says users can deflect at least 10% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
- Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
- Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Khoros Communities Features
- Supported: Forums
- Supported: Ability to verify solutions
- Supported: Ideas
- Supported: Question and Answer
- Supported: Contests
- Supported: Blogs
- Supported: Knowledge Bases
- Supported: Enhanced Moderation Tools
- Supported: Fully Customizable
- Supported: Sophisticated Ranking and Incentivization
- Supported: Native Mobile Support (Responsive UI)
- Supported: Multiple user permission levels
- Supported: Easy to use REST API
- Supported: Spam prevention
- Supported: SSO integration
- Supported: Groups
- Supported: Content Syndication
- Supported: Support for multiple languages
- Supported: Support for multiple instances
- Supported: Rich media support
- Supported: Promoted search results
- Supported: Federated search
- Supported: Historical and Real Time Analytics and Shareable dashboards
- Supported: Notifications and personalization
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
- SAP CRM discontinued
- Adobe Analytics
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Adobe Marketo
- Salesforce Customer 360
- Microsoft Dynamics
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Security |
Khoros Communities Downloadables
Frequently Asked Questions
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.
Higher Logic Thrive, Gainsight Digital Hub, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.4.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews
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January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for customers, employees, or other stakeholders to connect, share information, and engage in discussions. From customer support and product feedback to knowledge sharing and employee collaboration, Khoros Communities can serve various purposes. Internally, it facilitates collaboration among our employees, especially beneficial for remote teams. Additionally, the platform can be utilized for brand advocacy and event-related discussions. When implementing Khoros Communities, we need to tailor it to our specific goals, actively moderate the community, and consider incentives for participation to ensure a positive and engaging environment.
December 17, 2023
Tools that help grow and increase sales.
Khoros Communities is providing a platform to improve our technical support system and increase the visibility of our brand and products and also reduce administrative costs related to marketing because it has proven that it can help drive our business. Khoros Communities is currently helping our central logistics system to make our entire professional apparatus visible with its robust administration and its ability to allow both our staff and direct clients to give their opinion on any aspect that they consider relevant with complete freedom, always respecting community norms. I believe that Khoros Communities has also allowed us to grow in the quality of our services thanks to the fact that on a daily basis we receive suggestions and complaints from our clients in relation to our services and this has always motivated us to make special changes that help satisfy everyone in a more pleasant way. our clients and enhance growth and sales.
December 12, 2023
User interaction tool
Staff having less technical knowledge can also use this to manage different portals like admin , studio section. Easy to use and good team support.
December 12, 2023
Khoros Communities Platform That Actually Works!!
Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
December 08, 2023
From a user standpoint
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this platform versus others we have explored in the past. Khoros Communities made it easier to work with multiple people and multiple teams while building the projects and helps collaborations work more efficiently.
December 07, 2023
Best for Business Connectivity and Scalability
Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.
December 07, 2023
Khoros Community for ultimate solution
Khoros software and khoros community are both doing their great job.we have different kind of community medium like knowledge community, social media community and content community although all the community are not collaborate with each other and not share any information. here choros community doing a great job where we can found all types of community post and easily can communicate with each other.also they have option to modify their platform as per your requirement.
December 06, 2023
A robust and mature community platform
Its a good product which provides help for various usecases and reduces manual effort
It helped solve a lot of challenges or issues at our firm namely.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
December 05, 2023
A fantastic tool for expanding communities.
The Khoros crew was kind, informative, and energetic. I consider them unmatched. The system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the finest experience.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
Business-wise, Khoros Communities has helped us tackle a tackle a number of challenges in our endeavors. While we have been using other platforms for such, Khoros Communities has been our go to hub for gathering feedback, not only from players, but also from other indie developers facing the same issues. First of all, this direct connection with players, whether they were interested in our games or not, helped us refine our various systems. As indie developers, the biggest challenge would be getting our concept out there and building a loyal player base. Connecting with players that would not have heard of us otherwise has also been a rather major advantage, broadening our reach and potential audience. Connecting with fellow developers, on the other hand, has helped us engage in discussions about various topics, including the latest trends in the our favored genres.
July 21, 2023
Communities Developer Review
I used the Khoros Community Platform for Community Development and Enhancements but there are a few APIs that are currently not available and needs to be there in place, for example, we don't have an API to get bonus points leaderboard or even sort the users with there bonus points. Rest this is one of the best platforms for Communities.
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
Community Manager support tech forums. Technical forums where our customer reports product issues in our forums to get an answers from contributors/superusers/employees. Community helps to fix issues in 1to many format and source as content for SEO. Community also helps users to learn from each other about product and find best practices.
July 18, 2023
Khoros end user review.
Connecting members with various groups and products that are bought and sold. We use this for data research and sentiment of new features and existing ones as well.
July 18, 2023
A complete look at a customer's journey.
Provides the analytics to ensure we are providing customers with the support information that may be missing from our website. For example, we take the highest searched terms to determine a possible gap within our support articles. We look at the current content that we are serving our customers, and based on the information given to us by our customers and the deep dives on gaps, we can better the SEO, update/refresh the copy, and pinpoint why customers' issues are not being solved.
Score 8 out of 10
Vetted Review
Verified User
I utilize Khoros Communities to export data from our communities and provide information on the number of views, unique visitors, visits, newly registered users, topics, and replies, as well as the resolution rate.
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
At our organization, we utilize Khoros Communities as a customer and partners' community. We have built this community to cater to our customers, partners, and prospects. The Netskope community helps in sharing the influence of industry-based Netskope solutions and the latest events, including webinars and technical workshops that we host for our customers.
Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
Score 10 out of 10
Vetted Review
Verified User
Khorus helps us massively with communicating with our customers, it provides us a platform to be able to connect with people on all social platforms and track them beautifully, the UI is well made and easy to use and the customer support on the vary rare times that things don't go to plan is top notch. For the rest of my career, every company that I ever work for is getting a recommendation to move over to Khorus when the scope allows.
July 18, 2023
A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.
July 18, 2023
Khoros Communities
To get tips and tricks to improve product forums of our organization which is currently housed on Khoros
July 17, 2023
Great product for growing communities
The community hosts 10 years of content. More than 500B visits since 2013. It's our brand showcase for customer services. Thanks to the community, more than a third of answers are provided without the help of our customer service. And 30% of people found answers that fit their questions.
July 14, 2023
Khoros Communities Know-how
Khoros Communities is used to develop communities for partner companies that require a fully functioning community with various functionalities. Khoros Communities has the flexibility of making simple communities in a short time frame to complex communities as per the client's needs. The main business problem it addresses is that the company which starts using communities requires way less manpower in support and feature research etc. as a community will help and even vote for new features or if something is not working properly. So a community can help in troubleshooting, feature addition and if something is just not working right for the company product. It also helps engagement within the community and makes the brand more inclusive to people all over the desired demography. The communities developed under Khoros Communities can handle any number of users, the communities can be made for any language speaker and also has some built-in ranking system i.e. gamification. The boards in the community can be public, registered or private access. So it gives flexibility to show a specific user only the data he is intended to see.
July 14, 2023
Khoros community is one-stop shop for our customers
We use the Khoros community as our main customer portal. We have our knowledge base, product advisories/ documentation, and our case portal on Khoros. The case portal is e-bonded to Salesforce which gives our customers to initiate support cases right from the community. We also use it for internal advisories and blog posts.
July 13, 2023
Customer experience with Khoros Communities
If we have any doubts about community implementation then we will use this Khoros Communities to clarify my doubts. Khoros Communities is very helpful in submitting new ideas. By using this Khoros Communities we can avoid Khoros support. In recent times, Khoros separated documentation. But as a community user, we are interested to see all information in the community only.
July 12, 2023
The heartbeat of Qlik
We use Khoros for our online user Communities. Users of our software products leverage the Community to collaborate and ask questions on the Qlik products they use. We now have the Community the front end to Qlik Support Cases. In addition to the forums, we use groups for topics, industries as well as local languages. We also are heavy users of event promotions. We view the Qlik Community to be the heartbeat of Qlik.