Khoros, formerly Spredfast + Lithium, is a customer engagement platform turning siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, the vendor promises Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies stay connected to their customers in All-ways.
Khoros Communities are designed to engage customers with peer-created content that inspires trust, fosters advocacy, and reduces customer service costs, says the vendor.
According to the vendor, key benefits include the ability to:
Boost SEO. The vendor says community content can lead to a 48% uplift in organic search traffic.
Reduce care costs through self-service. The vendor says users can deflect up to 20% of calls that would otherwise go to the customer service call center.
Improve conversion rates. The vendor says customers have seen conversion rates double through using the community.
Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.
Foster customer advocacy and loyalty, and improve customer retention through community engagement.
Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
Pricing is variable based on the needs of the customer.