Kibo eCommerce

Kibo eCommerce Reviews

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Ratings and Reviews
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June 21, 2016

Run away from Mozu

Mickey Luongo | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the Kibo eCommerce platform for multiple retail websites. (Single company, multi-site.)
  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
  • The discount engine is challenging and not nearly as robust or easy to use as the former MarketLive counterpart.
  • Some of the product functionality that was native to the MarketLive platform has not translated well (or at all) to the Kibo NG version.
Overall, a great eCommerce platform. I do think, however, that there are many things built into its predecessor that still need to be incorporated into the Kibo version.
Hosting and support are top-notch and very responsive at any time of day or night.
Adding new features and capabilities should be a bit more streamlined and it would be nice to see 3rd party integrations and features become included standards sooner and with greater frequency.

Kibo eCommerce Scorecard Summary

Feature Scorecard Summary

Online Storefront (9)
84%
8.4
Product catalog & listings (2)
80%
8.0
Product management (2)
70%
7.0
Bulk product upload (2)
90%
9.0
Branding (2)
90%
9.0
Mobile storefront (2)
90%
9.0
Product variations (2)
80%
8.0
Website integration (1)
90%
9.0
Visual customization (2)
90%
9.0
CMS (2)
80%
8.0
Online Shopping Cart (1)
90%
9.0
Checkout user experience (2)
90%
9.0
Online Payment System (1)
90%
9.0
eCommerce security (2)
90%
9.0
eCommerce Marketing (2)
70%
7.0
Promotions & discounts (2)
70%
7.0
SEO (2)
70%
7.0
eCommerce Business Management (5)
80%
8.0
Multi-site management (2)
100%
10.0
Order processing (2)
90%
9.0
Inventory management (1)
90%
9.0
Shipping (1)
90%
9.0
Custom functionality (1)
30%
3.0

What is Kibo eCommerce?

Kibo eCommerce is part of the company's Unified Commerce Cloud.

The Kibo eCommerce solution is a cloud-based platform described by the vendor as a feature-rich commerce technology, with an intuitive interface. Built with an API-first architecture, Kibo eCommerce offers extensibility & flexibility designed to simplify multi-site management of B2B & B2C channels & includes regular, "worry-free" platform updates. Kibo provides advanced merchandising tools, machine learning powered personalization, & content management capabilities out-of-the-box, while delivering mobile responsive sites for engaging shopping experiences.

Kibo eCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: Credit card transaction fee
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management

Kibo eCommerce Screenshots

User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base

Kibo eCommerce Competitors

Kibo eCommerce Pricing

Kibo eCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Kibo eCommerce?

Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.

Who uses Kibo eCommerce?

The most common users of Kibo eCommerce are from Mid-size Companies and the Retail industry.