We use Mozu as our primary eCommerce tool to sell and manage all orders for our customers.
- Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
- Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
- Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
- Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
- The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
- Mozu management doesn't care about clients.
- Mozu is not SEO friendly. It does not follow SEO best practices.
- The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
- Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
- Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.