Kindful, a Bloomerang product

It functions fairly well as a CRM

Easy to find donors and connected info

Support is pretty good

Printing a thank you from gift entry

Editing a thank you from kindful rather than downloading a PDF

Difficult to link donors to organizations and vise versa

Running reports is difficult

Donor Management

Fundraising Campaigns

Donor Communication

Easy Reporting - just about anything you need reported on

Easy data entry of donors and information

The dashboard gives you a quick overview of year to date data

The donors have a hard time accessing their accounts and navigating how to make changes to their giving

Mailchimp Integration - I love how there is a two way integration so contacts added on either system sync instantly to the other with minimal setup

User friendly - the input screens and reports are very intuitive. Our team was able to start using them with minimal training

Onboarding - we were very impressed with the entire onboarding process which included help setting up initial integrations, reports and training

Volunteer tracking is possible with custom fields - but would be ideal if this were out of the box

Event tracking is possible but for a single registrant it requires them to enter their information twice (once as a registrant, and once as a payer) which is not ideal

Great response time to questions.

Takes ownership for their mistakes.

Onboarding uploads.

Better communication.

Better training system/structure.

Easy to use.

Straightforward design.

Could use more detailed reporting.

It seems unable to differentiate between state abbreviations and full state names.

Donor management - Clear and organized management of all of our donors.

Donation management - They help us set up donation pages and help us keep track of all of our donations. We are able to see how we did by month, year, and compare it to the others.

Can get expensive for a small non-profit without consistent income.

Takes time to get used to.

Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.

Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.

Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.

The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.

Seamless QBO Integration.

Customization - can really customize contact settings, campaign settings etc. Make it work for you!

Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.

Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.

Kindful has a simple user interface that allows for an inexperienced team member to be able to navigate with ease.

Kindful is good for small to mid-sized nonprofits who need decent reporting features.

We use a handful of different software to meet our everyday needs, Kindful's integrations often time create duplicate contacts that we spend a lot of time cleaning up.

Kindful's donation pages aren't great, they have partners that you can use that have better donation pages and flows but they come at an additional cost.

Very easy to send donors their year end giving form.

Love being able to group by different donors to the correct fundraiser, so we know who to contact for what fundraiser in the future.

Reports. Sometimes its difficult to get exactly what you are looking for.

Would love it if it would sync with Ministry Sync so I did not have to import info from another site into Kindful.

Customer Services

Webinars

Text to Give

Snail Mail and Labeling option

A user-friendly CRM.

Robust search and report functions.

Non-tax deductible transactions sometimes get lumped into tax deductible transactions.

Robust reports can be confusing.

Donor management.

Fundraising reports.

Tracking pledges for future fiscal years.

More customization of acknowledgement letters and emails.

Excellent customer service. They are ready to help at all times.

They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.

Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.

Filters still get complicated when you want to get specific info or location. This could be a little clearer.

Donor management.

Integration with other software such as Eventbrite, Golden, and Mail Chimp.

Event management internally

Email design features and communication features

Kindful integrates with other apps such as Stripe payment system, among other payment apps, that allows the organization to easily collect donations and pledges from donors.

Kindful has the ability to be linked to your company website using your company's logo in order to accept donations and maintain your donor database

Kindful platform integrates with many different apps that allow the user to add useful apps such as reporting and donor mailing apps.

The system performs very well with minimum interruption of service.

The system collects and organizes the donor's data really well especially in terms of donor follow-ups, which helps the organization keep nourishing the relationship with its major donors.

Kindful needs to improve its filtering features. The system provides so many filtering options that at times it is too confusing. Make the filtering option user-friendly and simple.

The system doesn't stop refunds. If you click refund by accident, then there is no way to go back and undo it. It seems that this can be fixed.

I wish the team at Kindful would work on creative charts, bars and other forms of financial reporting on progress and other useful resources that organizations can use to optimize the fundraising department. There are apps that can do this and integrate with Kindful, but in my humble opinion, Kindful should own this part. It also creates a burden on the organization who needs to pay more for these apps, and sometimes when you integrate the app with Kindful, the platform doesn't look as user-friendly as it was before integration.

Last but not least, I wish Kindful could work with the Stripe app team to also allow the organization to show the fee charges per transactions. At the moment, the system only shows the total donated amount which is fine, but having a filtering option to see fees charges would be a nice thing to have.

Great at managing recurring donations

Accurate reports of lifetime giving

Auto-generates lists of LYBUNT donors for annual campaigns

Sometimes I'm concerned with the accuracy of the lifetime donor amounts.

It's expensive ($500 annually) which may deter some other non-profits.

I'd like to be able to email a specific group of donors within the interface.

We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.

Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.

Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].

Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.

While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.

The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.

The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.

Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!