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Kintone

Kintone

Overview

What is Kintone?

Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their…

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Recent Reviews

TrustRadius Insights

Users have found Kintone to be an indispensable tool for a wide range of use cases. Its customizable fields allow for visually appealing …
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Great software

9 out of 10
December 21, 2022
Incentivized
Kintone has helped us make a connection with our employees and clients and to come up with app tools. It has helped us share information …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Platform User Management (40)
    9.3
    93%
  • Platform Scalability (40)
    9.3
    93%
  • Reusability (38)
    9.2
    92%
  • Platform Security (34)
    9.2
    92%
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Pricing

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Professional Subscription

$24

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.kintone.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month per user
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Product Demos

Cloud Expo 2015 | Demo Theater - Kintone

YouTube

Kintone Demo 2

YouTube

Newest Kintone Demo

YouTube

Kintone Demo

YouTube

Kintone Demo

YouTube

Kintone Demo

YouTube
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Features

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

9.2
Avg 8.8
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Product Details

What is Kintone?

Kintone is a customizable digital workplace platform that lets the user manage data, tasks, and communication in one central place. Over 23,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

Boasting users among the largest F500 companies, Kintone's no-code platform with granular governance aims to empower citizen developers in SMBs and team leaders in larger orgs to centralize and streamline workflows.

Kintone Features

Low-Code Development Features

  • Supported: Platform Security
  • Supported: Platform User Management
  • Supported: Reusability
  • Supported: Platform Scalability

Kintone Screenshots

Screenshot of View apps from portalScreenshot of 4 ways to build an appScreenshot of Mobile accessScreenshot of Drag and drop interfaceScreenshot of Business app views

Kintone Videos

1. Welcome to Kintone
2. Getting Started with Kintone
3. Building an App with Kintone
4. Setting Up Workflows and Process Management
5. Do More With Collaboration and Integrations
Collaborating More Effectively with My Team Using Kintone
Turning Spreadsheets into Fully Interactive Database Apps with Kintone
Task Notifications and Management to Track Projects with Kintone
Kintone for Sales and Marketing Teams
Kintone for Operations Managers
https://www.youtube.com/watch?v=VfBJiFdqGk8&list=PLJOThIyQA7oMWRqizlhGTUV2Co6NYqOxq&index=11
Integrating with Outside Solutions Using Kintone's Open APIs

Kintone Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesNorth America, South America, Oceania, Japan, China, Southeast Asia
Supported LanguagesEnglish, Japanese, Chinese

Frequently Asked Questions

Kintone starts at $24.

Airtable, Quickbase, and monday.com are common alternatives for Kintone.

Reviewers rate Platform User Management and Platform Scalability highest, with a score of 9.3.

The most common users of Kintone are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found Kintone to be an indispensable tool for a wide range of use cases. Its customizable fields allow for visually appealing presentations, making it easy for users to sort and organize information. Many organizations rely on Kintone as their primary online software for managing various aspects of their office, including document library, constituent casework, project management, and communication. With its document library feature, Kintone serves as a central repository for storing and organizing documents. The constituent casework feature helps track staff actions taken in assisting constituents with their issues. Kintone's project management tracker is used to monitor the progress and changes made to bills, providing visibility into the bill's process. The messaging feature in Kintone is utilized for non-time-sensitive communications. Users appreciate how Kintone has helped transition from paper-based processes to a digital environment, enabling the tracking of project completion time, involved parties, and steps taken. It has been regarded as a powerful tool that effectively tracks daily workflow and major projects, preventing tasks from falling through the cracks while providing management with clear visibility into project status.

In addition to these functionalities, users have successfully utilized Kintone to manage sales processes, ensuring that no opportunities are missed and all relevant information is saved in one place. The software's affordability and ease of use have been praised by users who may not have prior spreadsheet or database experience. Moreover, Kintone has been instrumental in minimizing time spent searching for past shipping and sales-related documents, particularly for organizations with niche products and frequent inquiries. It has also helped organizations go paperless by efficiently managing expense reports, vacation requests, and contract approvals.

Independent contractors and small non-profit organizations have found Kintone to be a lifesaver as it provides a centralized platform for managing large amounts of data and associated projects. Organizations across various fields such as grant writing, community partner collaboration, book printing, and publishing have utilized Kintone to create profile databases, track inventory, generate invoices, and manage multiple levels of data. Users have expressed appreciation for the intuitive and configurable forms and grids in Kintone, allowing for quick and efficient creation of cloud-based forms with API and workflow capabilities.

Kintone has found application in education management systems as well, allowing partners to log students, assessments, and attendance. It has been valuable in onboarding volunteers, streamlining communications, managing clients and applications, and completing program evaluation and reporting. Users have utilized Kintone as a one-stop-shop for tracking involvement,

Intuitive Interface: Many users have praised Kintone for its intuitive interface, which has been described as user-friendly and easy to navigate. This positive feedback from multiple reviewers indicates that the software's interface contributes to a smooth user experience and enhances productivity.

Flexible App Creation: The ability to create various apps within Kintone has garnered appreciation from users. This feature allows users to segment their work and keep it organized, leading to improved efficiency and streamlined processes. Multiple reviewers have highlighted this flexibility, indicating its significance in meeting diverse business needs.

Automation Capabilities: Users highly value Kintone's automation capabilities, as it helps reduce redundancy and streamline workflows. By automating repetitive tasks or workflows, users can save time and effort while focusing on more critical tasks. The mention of this feature by several reviewers suggests that it plays a key role in enhancing productivity within the software.

  1. Limited customization options: Some users have expressed frustration with the limited customization options in Kintone, particularly when it comes to font color and highlighting certain items in projects. They feel that having more flexibility in customizing the appearance of their apps would greatly enhance their user experience.

  2. Complex settings menus: Users find the settings menus in Kintone to be complicated and separated from the system admin pages. This has led to confusion and difficulties in navigating and configuring the software's settings effectively. Simplifying and integrating these menus could improve usability for users.

  3. Lack of integration with other apps: There are complaints about the integration capabilities of Kintone, as some users feel that it is not as seamless as they would like it to be. They have encountered challenges when trying to connect Kintone with other apps due to its lesser-known status, which has hindered their workflow efficiency. Improving integration options and compatibility with popular applications could alleviate this issue for users.

Users commonly recommend the following:

  1. Take advantage of the free trial and support: Users suggest utilizing the free trial of Kintone to get a feel for the platform before making a final decision. Additionally, they recommend reaching out to the support team for assistance in getting started.

  2. Understand your organization's needs: It is recommended to have a clear understanding of your organization's specific requirements before choosing Kintone as a solution. This will ensure that the platform aligns with your task management needs.

  3. Explore pre-made apps and customization options: Users find Kintone to be a flexible program that allows for customization. They recommend exploring pre-made apps and customizing the portal to create a convenient user experience. Additionally, they suggest using the online videos and taking advantage of the short learning curve to learn more about the product.

Attribute Ratings

Reviews

(1-3 of 3)
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Farshad Karimi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
An easy straightforward way to drag and drop fields where you need them which allowed for a great-looking presentation. Using Kintone for sorting information was great.
  • Organization.
  • Easy to Use.
  • Great for Presentations.
  • Cannot attach images to templates.
  • Limits on how many fields can be added.
  • Pricing too high.
Great for data mining and presentation, however, it is not great if you have to add large amounts of data. Limitations are also the export types.
No-Code Development
N/A
N/A
Low-Code Development (3)
80%
8.0
Platform User Management
60%
6.0
Reusability
90%
9.0
Platform Scalability
90%
9.0
  • It was great to show concepts of data collection.
  • Nothing came to fruition with Kintone as it was too expensive for upper management to approve while I was testing it for potential future use.
Nothing I had addressed with support was solved, assured to be fixed or to be added at a later point. The support I did receive was incorrect or not useful for the most part.
Very useful and great idea for a web interface.
More customizable in my opinion and free, though Kintone has drag and drop which is excellent and my favorite part.
2
Data entry and implementation.
1
Does not require much skill, I was able to explain it the data entry individuals very quickly.
  • Presentations
  • Data collection
  • Organization
  • Data collection
  • Not that I can think of.
Depends on whether features I originally requested are added and if there is a free version that has limited functionality while testing or if we are in need of the software for future client use.
No
  • Product Features
  • Product Usability
Drag and Drop
I wouldn't
  • Implemented in-house
  • Export features
  • Ability to share via a public link
No.
  • no training
Yes, no.
No.
No - we have not done any customization to the interface
No - we have not done any custom code
No.
No.
No
Support was great to try and help, but it was the software's limitations that could not be solved by support.
Not much difficulty to figure it out.
  • Layout placement
  • Drag/Drop
  • Clean look
  • Had to combine fields due to limitations of max fields.
I could see this work for all departments if implemented correctly.
Never had an issue with this.
No issues.
No integrations.
Not sure.
  • File import/export
N/A
None.
Sales person wasn't particularly friendly.
Support was friendly.
Needed improvement at the time.
Was not able to negotiate at all with vendor.
Should be multiple pricing packages.
No.
No
  • N/A
  • Ability to add static photos to templates for things like manuals/training.
  • Public share links.
  • Field limitation removal.
Yes
There was not a free version when I was testing it. But I would if there was.
No
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it as a complex workflow tool that supports our privacy and security by the design process. Project managers log new projects and the security teams review the implementation of assigned controls using the tool. We have some specialist workflow built-in to move the approval through various teams before being finally 'approved'. Kintone offers an API link up too, so we can pass the information into our reporting solution to show progress to the business. The Kintone support team has been very supportive in getting the solution set up. They are responsive and professional without needing heavily detailed requirements before agreeing to make any changes. The only thing I would say is that it's tricky to make complex changes in-house; it sometimes requires detailed JavaScripting to make those changes. It would be better if it were more extensively, using the low-code model.
  • Flexibility
  • Cost-effectiveness
  • User interface
  • Low-code: the tool does require complex JavaScript to achieve some things.
  • Consulting support: there is an overreliance on consulting to achieve some outcomes (even for technical resources that are using it).
  • The interfaces often look slightly dated.
For complex workflows, where the requirement is clear and doesn't change too often, I think this is a good tool. It allows us to go beyond the capabilities offered by our regular workflow tools (Knack and ServiceNow) more simply and cheaply. That is why we selected the tool. We are now reliant on the support team to make any changes though.
No-Code Development
N/A
N/A
Low-Code Development (4)
67.5%
6.8
Platform Security
70%
7.0
Platform User Management
70%
7.0
Reusability
50%
5.0
Platform Scalability
80%
8.0
  • Kintone has enabled us to deliver a strategic program where other tools couldn't help us.
  • The users like it and the cost modeling (per user) is quite cost-effective as we build the program
  • Without this tool, a very complex workflow would be extremely difficult to support for my team.
I think that this depends on who you engage with. The support was there but was fairly limited. They responded very quickly to all requests but the discussion always rapidly moved to 'paid-for consulting'. It isn't particularly expensive but it was very difficult to assess ahead of time. Therefore, the budget to do changes always had to be pulled from other areas. It would be really useful to have a model of support (even if on a 'call-off' basis) from the outset of the project. It would make it much more manageable.
It's very flexible but some of that flexibility requires quite technical engagement. The solution works and has been very effective at 'professionalizing' a very complex workflow. The business likes to use the portal that we created and the flexibility of the tool has enabled us to create the workflow to work with multiple teams on a consistent basis. I searched extensively for tools that could offer us this functionality and no other provider could support our exact requirements.
It's more flexible and better looking than its competitors. But the main reason is that after extensive searches for a product that would support our requirements, Kintone was the only one that claimed to be able to do so. After building the project, it works as expected. We are happy with our selection of this product. Knack couldn't meet the requirement and ServiceNow would have been extremely expensive to do so.
200
All
2
All
  • Flexible workflow development
  • We use it as expected
  • We use another tool for simple workflows because it is easier to maintain
It would be difficult to move away, I am worried about long term support for the solution though.
No
  • Price
  • Product Features
  • Product Usability
We wouldn't, the product performs as expected.
  • Implemented in-house
  • TIBCO professional services
Kintone
No
  • None
I think the requirements need to be clear before asking the third party to implement it.
No.
No
The support is always of a high standard
The product is usable but the menus are quite confusing.
  • The user interfaces for end users are
  • The management interfaces are awful
Shin Kishioka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
At our company, we have two major goals we wanted to solve using Kintone. The first one is that we have small niche items and products but many types we resell, and I have been constantly bothering our team members about the last quote, last sales of particular products, and wasting their time. We(I) wanted to minimize our team members' time looking for past shipping documents, or sales-related documents. Some of the items or products we only have once-a-year inquiries and we certainly don't remember in our head the pricing, lead time, etc. Second, on another aspect is the expense reports, vacation requests, contracts/agreements we wanted to go 100% paperless and track the approvals.
  • Agility and flexibility in creating variety of apps for your office work.
  • Leave notes for particular people for each threads.
  • Logs and traceabilities.
  • Ease of use.
  • Fast implementations.
  • Trial collaboration apps with outside organizations and partners.
  • Ability to send emails from Kintone
  • Clarification on Collaboration capabilities with accounting software
During this pandemic with the high turnover rate at many companies, as a supplier, vendors, or clients, we would like them to use Kintone so that in case anyone leaves the companies, they will be able to find our past transactions, inquiries, and businesses to seamlessly take over and receive the support from them and vice-a-versa. I Hope Kintone has much more collaboration options with the outside companies of ours that we work with day-to-day. We are all heading into automation and seamless collaborations with our vendors, suppliers, and partners. We would need a much higher level of such options ready.
No-Code Development
N/A
N/A
Low-Code Development (4)
45%
4.5
Platform Security
50%
5.0
Platform User Management
50%
5.0
Reusability
50%
5.0
Platform Scalability
30%
3.0
  • Better visibility amongst our members
  • Saving time but saving more time LATER
  • Better recording and logs for our activities
Overall mostly great, but depends on Kintone's available resources, the timing, our capabilities in expressing what we want (clients usually don't have this), and the lack of available types of support by Kintone.
We need 1 min per application examples of automation so that we may be able to understand its capabilities. Right now, most of everyone does not have the time.
8
They represent wide range of functions and they are Marketing Research, Administration/Accounting, Sales, Technical Support, Import/Export, Business Development, Office Services and others.
1
IT Services and web development, but these are not required skills but better or easier to support Kintone rather than not having at all. However, most of the Kintone applications can be supported via non-IT person without any problem. People with better communication skills is also important to listen to other members of the company to reflect the features to the Kintone apps., etc.
  • RFQ/Quote/Lead Management
  • Expense Reports/Vacation Requests
  • Contract Agreements Management (Digitization)
  • Collaborative ideas and Project Management app with outside partners (testing)
  • Purchasing approval purpose
  • Seamless integration with the suppliers (eliminate emails)
  • Seamless integration with the logistics companies (eliminate emails)
  • Employees calendar memos (last minute) incidents/notifications (eliminate texts)
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects.
Yes
This is not a complete replacements yet, but as our phase 1, we were able to replace our paper and many of our Excel files laying around all over the place. We still have to do better job in the identifying of how we use Kintone, Google Drive, etc., but we have been able to use Kintone now for the minimal requirement for managing our business docs. that are legally required.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
There's no single important factor these days on anything. With fast changing World we live in, we must have the product that has these minimum requirements, Price, Product Feature, Usability, and Prior Experience. For the price, the product must be flexible to adapt to the changes in the way do businesses and easily can be change with the competitive pricing.
Our evaluation and selection process shall be the same.
  • Implemented in-house
Yes
In order for us to implement Kintone, we must first eliminate our time to look for the past business documents in the office. So, we took the below paths. Phase 1: Inquiry app. implementation to reduce the time to look for the past quotes, inquiries, shipping, import/export documents, shipping costs, MSDSs, etc. This is especially used to support our low frequent transaction businesses. Phase 2: Project Management implementations we rarely have a very long term projects we tend to have difficult time managing the project phases. This is used in very important project. Phase 3: Regular day-to-day businesses, expense reports, vacation requests, etc. This is not only to reduce/eliminate papers but to keep the records digitally and avoid searching in the employees email archives. Phase 4: Purchase approval implementations. This is to avoid misunderstandings of who said what etc.
  • Too much Kintone notifications and requests coming to certain people.
  • How to make it manual and digital processes using Kintone.
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
No. Did not know of the Premium Support availability.
No
There are multiple times, but just to mention two experiences, one was when we were trying to setup a test app for Kintone to connect to our partner company, they were able to revise my test app in front of my screen in live. Second experience is when we needed to support our client in coming up with them to connect and have few hundred individual accounts (very sensitive private information) to the end users without fail in a timely manner.
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible.
Thanks.
  • Transforming existing form-based functions to Kintone
  • Transforming existing excel-based functions to Kintone
  • Clarifying the approval levels and flows
  • To come up with a way to indicate/display the concepts for the re-seller's app with mark-up calculations etc.
Yes
Yes, it works well except that lot of times the Kintone apps works or integrated with attached documents, we usually use PCs especially during the pandemic, with much less travel time or on the road to use the mobile interface.
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