TrustRadius Insights
Kipwise has provided a centralized platform to house internal knowledge and processes, which has resulted in making it easy to compile …
Starting at $30 per team/per month
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What is Kipwise?
Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more. It aims to allow users to save and retrieve important team knowledge easily, wherever it is needed.
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Basic
$30.00
Cloud
per team/per month
Professional
$50.00
Cloud
per team/per month
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://kipwise.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Kipwise?
Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more. It aims to allow users to save and retrieve important team knowledge easily, wherever it is needed.
Kipwise Features
- Supported: Slack integration
- Supported: Single-Sign-On with Slack
- Supported: Google Drive Integration
- Supported: Confluence Integration
- Supported: Real-time collaborative web editor
- Supported: Embed rich media
- Supported: Powerful search
- Supported: Access rights management
Kipwise Screenshots
Kipwise Integrations
Kipwise Competitors
Kipwise Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Kipwise Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 48% |
| Enterprises (more than 500 employees) | 2% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Kipwise has provided a centralized platform to house internal knowledge and processes, which has resulted in making it easy to compile information in one place. This has been an excellent solution for businesses that were struggling with document clutter and chaos, enabling them to organize efficiently. Customers have found this software helpful in creating company-wide instructions on how to complete tasks, ensuring everyone is on the same page.
As a training system, Kipwise has allowed team members to access training documents and articles quickly. The platform has been very helpful in cross-department collaboration, allowing teams to view each other's SOPs and avoid confusion around processes. Users find it beneficial as it saves time by allowing them to edit documents, preventing the need to rewrite entire articles when someone leaves the company. Additionally, users can search through saved content which prevents them from having to ask managers or colleagues repeatedly for answers.
Overall, Kipwise is an effective solution for businesses looking for a centralized platform to house their internal knowledge. While some may have concerns about team buy-in initially and needing time for new users to adjust, most customers who adopted Kipwise found it to be a time-saver while increasing productivity and efficiency across departments.
Documentation Hosting Capabilities: Reviewers have consistently praised Kipwise's documentation hosting capabilities, with multiple users stating that it is the best feature of the software. This allows for documents to be segmented by category and easily searchable using the search bar feature. The user interface is also intuitive and easy to navigate when organized properly.
Integrates with Slack: Many reviewers appreciate that Kipwise integrates seamlessly with Slack, allowing them to quickly search for an article or document without ever leaving their conversation. This makes it easier for users to follow stated standard operating procedures (SOPs) rather than relying on tribal knowledge. Additionally, this integration promotes use of the knowledge base and can help keep information up-to-date.
Easy Article Creation: Users find it simple to create articles in Kipwise, which saves time and encourages collaboration among team members. The ability to import screenshots and documents into articles helps make instructions clearer and more accessible. Moreover, users like how they can decide who can edit an article while still allowing anyone in the company to create or edit content anytime using a very easy-to-use Slack extension.
Poor UX/UI: Some users have noted that the user experience and interface of Kipwise is suboptimal. They feel that without proper organization, it can quickly become disorganized and difficult to navigate. Additionally, documents are not always categorized correctly or updated regularly which leads to repeated information on the platform.
Difficult Search Feature: The search function in Kipwise has been criticized by some users for being unintuitive and hard to use, even when they know the right keywords. This makes finding articles challenging, especially in the home area where articles are not presented effectively.
Lack of Intuitiveness: According to some reviewers, Kipwise lacks intuitiveness in its layout and design. Users also feel that querying abilities are poor which creates a barrier for newer team members who may not know all the jargon associated with different topics. Overall, while the knowledge base could be helpful if content was easy to find, the lack of intuitiveness prevents effective usage of this feature.