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Kixie

Score8.6 out of 10

17 Reviews and Ratings

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What is Kixie?

Kixie is a telephony and VoIP software solution from Kixie.

Categories & Use Cases

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Screenshot of the Kixie revenue communications platform designed to help teams connect with customers at the perfect moment with the right message. Whether in Marketing, Sales, Customer Success, or RevOps, Kixie empowers revenue teams with AI-driven automation and communication tools to enhance engagement and streamline workflows.
Screenshot of Kixie’s multi-line PowerDialer, which dials up to 10 phone numbers simultaneously, and automatically. It features AI Human Voice Detection, so users engage with real people while bypassing IVRs and voicemail boxes.
Screenshot of some of Kixie's available integrations.
Screenshot of Kixie's DNC list compliance is boosted with automated do-not-call regulations, eliminating manual checks and keeping agents focused on conversions.

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Screenshot of the Kixie revenue communications platform designed to help teams connect with customers at the perfect moment with the right message. Whether in Marketing, Sales, Customer Success, or RevOps, Kixie empowers revenue teams with AI-driven automation and communication tools to enhance engagement and streamline workflows.

Reviews

What users are saying about Kixie.
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Excellent Solution To Increase Contact Rates

Incentivized
Joshua ChristophersonView profile
Chief Executive Officer in Corporate at Achieve Today (51-200 employees employees)

Use Cases and Deployment Scope

We use Kixie as a dialer system to help our sales teams get through more leads in less time. It has proven to be a valuable tool in helping us accomplish this. We are able to easily load lists of leads in and our reps can manage those leads and the dialer system effectively.

Additionally, we upgraded our Kixie system with the ability to cycle through numbers to improve our contact rates and avoid SPAM issues. It was very helpful in solving this for us. Great tool!

Pros

  • Power Dialer
  • Managing Call Lists
  • Improving Contact Rates

Cons

  • Simpler management of lists

Return on Investment

  • Improved reps mindset
  • Increased reps call time
  • Increased contact rates

Usability

Good platform for Pipedrive integration - not always reliable for us

Incentivized
Verified User
Manager in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

We use Kixie to support our sales team and our operations team. Kixie is our main phone system, that we utilize the IVR to direct to Sales, Marketing or Operations. Using a CRM integration with Pipedrive, we are able to monitor and log our calls, texts, and activities within our CRM.

Pros

  • CRM Integration (Pipedrive)
  • IVR Routing

Cons

  • Sending larger MMS
  • Typical VoiP issues with connectivity
  • Better use on cellphone

Return on Investment

  • CRM Logging
  • Activity Logging

Usability

Alternatives Considered

RingCentral Contact Center, Zoom Phone and Five9

Other Software Used

Pipedrive, OpenSolar

Kixie a tool that helps outbound calling get done quicker

Incentivized
Verified User
Team Lead in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Kixie is being used as our autodialer for outbound reach. We required a system that would make outbound calling easier, avoiding a lot of the manual work from copying and pasting to dial. Kixie helped go through a list of 100 leads in just a few minutes, improving our efficiency in verifying our list of leads for unavailable numbers and voicemails. With a few automations in place like text messages being sent out everytime you leave a voicemail, it makes outbound calling an easy task to get a hold of qualified leads.

Pros

  • Autodialing
  • Removing leads from list if unavailable
  • Transfering leads to different list if qualified

Cons

  • User interface, sometimes the list you are calling on the tool can glitch and not show you the info of the lead.
  • Integration with more CRMs like Agencyzoom
  • An email automation option similar to text messages.

Return on Investment

  • from 29% to 47% on qualified leads
  • Reduced cost on marketing campaigns by taking outbound approach
  • Increased our agents visibility by connecting with more customers.

Usability

Other Software Used

RingEX, Slack, Salesloft

Kixie, a versatile dialer

Verified User
Team Lead in Sales (1-10 employees employees)

Use Cases and Deployment Scope

We tested Kixie as an integrated dialer for our CRM. One of the issues we had with our previous dialer was its lack of ability to do voicemail drops, which ate up precious time, as we had to do voicemails manually and repeatedly for all call. Kixie solved that problem with its voice mail drop feature.

Pros

  • Kixie integrated well with our HubSpot CRM
  • Kixie provided call logs and call recordings for each call
  • Kixie customer support is very good and very responsive

Cons

  • The voicemail drops need instructions and reminders on when to click on the mail drop
  • The call review AI (transcription) is not too accurate

Return on Investment

  • Kixie's dialer allows us to dial directly from our CRM
  • The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
  • The automatic log calling saves even more time instead of having to log the call manually

Usability

Alternatives Considered

Aircall and ZoomInfo Engage

Other Software Used

HubSpot CRM, ZoomInfo Engage, Aircall

Increase Productivity and Make More Calls with Kixie

Incentivized
Adam MontgomeryView profile
Energy Efficiency Consultant in Engineering at SEMCO (51-200 employees employees)

Pros

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Cons

  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

Return on Investment

  • Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
  • My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
  • The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.

Alternatives Considered

CrazyCall

Other Software Used

Zoho CRM, Canva, QuickBooks Pro

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