Name: Klarna Checkout
Rating: 4.3 (4 reviews)
Author: Klarna

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

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### Payment Methods
Users have varying opinions on Klarna Checkout's payment methods and financing options. Some users appreciate the flexibility of spreading out payments over time, making larger purchases more manageable without high fees. However, others have expressed frustration with issues related to identity verification, leading to account limitations and denials despite a history of on-time payments. While some users find Klarna's payment options convenient and beneficial for budgeting, others have encountered difficulties with payment processing and account access, impacting their overall experience with the service.

### Credit and Financing Options
User sentiment on Klarna Checkout's credit and financing options varies widely. While some users appreciate the convenience of splitting payments and making larger purchases more manageable, others express frustration over unexpected changes in their spending limits despite a positive payment history. The ability to pay over time without high fees is highlighted as a benefit, but concerns about limited vendor options and technical issues leading to multiple charges have also been raised. Despite some positive experiences with Klarna's credit and financing options, there are instances where users have encountered difficulties with approvals and payment processing, impacting their overall satisfaction with the service.

### Purchase and Order Management
Users seem to have varied opinions about Klarna Checkout's payment flexibility and purchase process. Some users appreciate the ease of spreading out payments for items, making larger purchases more affordable without high fees. They find the service beneficial for managing finances and making timely payments. However, others have expressed frustration with sudden decreases in purchase power and difficulties with identity verification, leading to denied purchases. Despite some positive experiences with perks and rewards for on-time payments, there are concerns about the reliability and consistency of Klarna's purchase and order management system.

### Security and Fraud Prevention
Users consistently express frustration with Klarna Checkout's identity verification process and handling of fraudulent issues. Despite some positive feedback regarding competitive fees and protection against fraudulent orders, the prevailing sentiment is that Klarna falls short in effectively addressing identity verification issues and dealing with fraudulent websites. This mixed feedback indicates a lack of confidence in Klarna Checkout's security and fraud prevention capabilities among users.

### Customer Support and Service
User feedback on Klarna Checkout's customer support and service is a mixed bag. While some users appreciate the ease of reaching out for assistance and the prompt resolution of their issues, others have expressed frustration with long response times, unhelpful interactions, and unresolved problems. The inconsistency in customer service experiences seems to be a point of contention among Klarna Checkout users, with some praising the support provided and others highlighting areas for improvement.

### Refunds and Returns
Reviewers have expressed mixed opinions about Klarna Checkout's refund and return processes. While some users appreciate the flexibility and ease of returning items without financial burden, others have reported issues with receiving refunds and resolving return-related problems. The inconsistency in customer experiences regarding refunds and returns seems to be a notable point of contention among Klarna Checkout users.

Based on user reviews, here are the three most common recommendations for Klarna:

1. Consider using Klarna instead of a credit card, especially for parents with teens. Other buy now, pay later options may be better suited to shoppers.

2. Try Klarna at least once, especially for students. It is seen as a great option with competitive fees and fraud protection for US customers.

3. Utilize Klarna for small businesses. Users suggest reaching out to their support team for integration assistance to improve conversion rates and benefit from its features.

It is important to note that while some users encountered issues with Klarna during purchases, resulting in multiple charges, they eventually received a refund.

Overall, it is clear that many users recommend Klarna as a valuable payment option with benefits for various customer segments.

Great Perks and Rewards: Many users have found the perks and rewards offered by Klarna for making on-time payments and paying off purchases to be great and rewarding. They appreciate the incentives provided by Klarna, which adds value to their shopping experience.

Flexible Payment Options: Users appreciate the option to spread payments into four installments, as it makes it easier for them to manage larger purchases. They also like the ability to pay over time without any interest fees. The flexibility of paying over time while staying within their budget is highly valued by many reviewers.

Wide Range of Retailers: Reviewers love that Klarna allows them to make payments for just about anything, even if the vendor isn't partnered with Klarna. They enjoy the variety of storefronts and interesting products available for purchase through Klarna. This wide range of retailers gives users more options when it comes to finding what they need or want.

Klarna, a popular payment service, has been both beneficial and problematic for users in various ways. One of the key advantages is its ability to split payments into four installments, making purchases more affordable for users who may not be able to pay upfront. This feature has helped users stay within their monthly budgets and improve their financial health by avoiding the need to use credit cards or accumulate debt. Additionally, Klarna's interest-free payments have been advantageous for some users. 

However, Klarna has faced criticism as well. Some users have reported ongoing issues with identity verification and difficulties in obtaining refunds from the service. The payment tracking system has been unreliable for certain individuals, resulting in unexpected charges on user accounts. Furthermore, customer service has been unhelpful in resolving these issues for some users. Despite these challenges, Klarna remains a convenient option for many, allowing them to make installment payments for essential purchases and buy products instantly from online stores. It also benefits businesses by increasing sales and conversions after introducing financing options.

Swedish company Klarna offers Klarna Checkout, a compliant and personalized ecommerce shopping cart solution.

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eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

klarna checkout opencart 3

Likelihood to Recommend

Online Storefront

Online Shopping Cart

Online Payment System

eCommerce Business Management

Mobile storefront

Website integration

Checkout user experience

eCommerce security

Order processing

Klarna

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Klarna Checkout

Overview

What is Klarna Checkout?