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What is Klaus?
Klaus is a conversation review and QA platform for support teams.
The product defines a new category of software aimed at increasing the quality of customer service.
Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized scorecard and notify agents that received feedback automatically through email or Slack.
For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.
With an emphasis on ease of use, customizability, and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia, Trivago and Figma already using the tool.
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Free||$0.00||Up to 10 conversation reviews per week|
|Paid annually||$13.00||per user / month|
|Paid monthly||$15.00||per user / month|
Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews
Klaus Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Klaus Technical Details