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Klaus

Klaus

Starting at $0 Up to 10 conversation reviews per week
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Overview

What is Klaus?

High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage.Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.Actionable metrics to track quality and identify issues…

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Recent Reviews

TrustRadius Insights

Klaus, a quality management platform, has been widely appreciated by users for its ability to streamline QA processes and improve team …
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Pricing

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Free Trial

$0.00

Cloud
Up to 10 conversation reviews per week

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://calendly.com/klausapp/demo?utm_…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Klaus?

High-growth companies can use Klaus to improve their customer support quality.

  • Improved CSAT & efficiency metrics after the first month of usage.
  • Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
  • Actionable metrics to track quality and identify issues as they arise.
  • 90% time saved compared to doing reviews manually using spreadsheets.

Built by support folks for support folks, Klaus offers a 360° approach to customer service quality improvement:
  1. Understand which conversations you should review with the help of AI.
  2. Improve support conversations through systematic feedback.
  3. Measure support efforts and capture trends.
  4. Coach agents based on insights from conversation reviews

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions

Klaus Videos

Klaus - Conversation Insights
Klaus - Complexity Filter
Klaus - Conversations Review and Quality Assurance Tool for Customer Service Teams

Klaus Competitors

Klaus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Portuguese
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Klaus, a quality management platform, has been widely appreciated by users for its ability to streamline QA processes and improve team performance. Users have found Klaus helpful in evaluating team members' work and discussing it later during meetings. The platform has also significantly reduced the processing time for examinations, enabling better communication with specialists and clearer objective setting. Additionally, the Pins & Coaching session tools have made training more efficient and targeted, resulting in faster improvement steps. Klaus has proved to be a valuable tool for controlling the quality of customer service, reducing violations, and increasing customer satisfaction. Users have also praised Klaus for its user-friendly interface and ease of rating agents, making the rating process more enjoyable and effective. With features like automatic notifications, feedback loops, and visibility into high and low-scoring reps, Klaus has helped users identify coaching needs, fine-tune work tactics, and improve overall quality management processes. Furthermore, the platform's simplicity and structured approach have saved users time and ensured hassle-free experiences. Klaus has become an indispensable tool for achieving KPI goals, meeting deadlines, improving customer experience, and providing continuous feedback and support to teams.

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Easy to implement and use: Users find Klaus easy to implement and use, making it a popular choice among those they have worked with. They appreciate the practicality and smoothness of the platform for managing exams.

Comprehensive metrics and insights: A standout feature for many users is the ability to extract metrics from Klaus, which provides them with a comprehensive overview of their team's performance and helps identify areas for improvement. The Conversation Insights feature in Klaus is highly regarded as it allows for convenient conversation filtering and offers a broader picture of the volume handled.

Affordable pricing, good support, and onboarding: Users value Klaus for its affordable pricing options, good support, and onboarding process. They appreciate the coaching and feedback capabilities offered by Klaus that enhance their overall experience.

Cons:

  1. Lack of customer support: Some users have expressed frustration with the lack of adequate customer support. They have reported difficulties in reaching out for assistance and receiving timely responses to their queries or issues.
  2. Limited customization options: Several reviewers have mentioned that the product offers limited customization options, which restricts their ability to tailor it to their specific needs. This has been a drawback for those seeking more flexibility and control over the features and functionalities.
  3. Steep learning curve: A number of customers have found the product's learning curve to be quite steep. They felt that it took them a significant amount of time and effort to fully grasp and navigate all the functions and settings, leading to initial confusion and potential productivity setbacks.

Users highly recommend Klaus for various purposes, including using it for evaluation purposes. They find it to be an all-inclusive software that meets all QA requirements and makes the evaluation job easier.

Users also recommend Klaus for managing team performance. It is considered a beneficial tool for tracking and evaluating conversations, setting workload, and reporting bad CSAT. It helps streamline quality assurance processes and improves support quality.

Furthermore, users find Klaus to be an easy and convenient tool for onboarding. They highly recommend it for support teams scaling up and needing a user-friendly solution. Klaus is praised for its ease of implementation and administration in reviewing support tickets.

Overall, users appreciate the value Klaus provides in meeting KPIs, managing teams, and improving support quality. It offers an all-in-one solution for streamlining quality assurance and feedback processes.

Sorry, no reviews are available for this product yet

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