#1 most frequent
United States of America
33.3%7 installations of 21
What is Klaus?
High-growth companies can use Klaus to improve their customer support quality.
Categories & Use Cases
Media
1 / 5
Screenshot of Dashboard
Who Buys & Uses Klaus
#2 most frequent
Canada
9.5%2 installations of 21
#3 most frequent
Germany
9.5%2 installations of 21
Meow! It's a Klaus review
Use Cases and Deployment Scope
I've been using Klaus with my team for a few years. It has allowed me to quickly give feedback to the team to ensure everyone is providing high quality responses to customers. We are able to review a high volume of conversations by sharing peer feedback each week. This also allows each agent to learn from each other.
Pros
- Set review goals through assignments
- Calculates the team's IQS
- Help us identify areas for improvement
Cons
- the UI can be difficult to use
- too many changes to the UI
Return on Investment
- We can say with confidence that we are delivering top notch service to our customers.
Usability
Other Software Used
Slack, Asana, Google Sheets, Intercom, Canny.io, Salesforce Lightning Platform
