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Score 9.6 out of 100


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Up to 10 conversation reviews per week

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://calendly.com/klausapp/demo?utm_…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Klaus?

High-growth companies can use Klaus to improve their customer support quality.

  • Improved CSAT & efficiency metrics after the first month of usage.
  • Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
  • Actionable metrics to track quality and identify issues as they arise.
  • 90% time saved compared to doing reviews manually using spreadsheets.

Built by support folks for support folks, Klaus offers a 360° approach to customer service quality improvement:
  1. Understand which conversations you should review with the help of AI.
  2. Improve support conversations through systematic feedback.
  3. Measure support efforts and capture trends.
  4. Coach agents based on insights from conversation reviews

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions

Klaus Videos

Klaus - Conversation Insights
Klaus - Complexity Filter
Klaus - Conversations Review and Quality Assurance Tool for Customer Service Teams

Klaus Downloadables

Klaus Integrations

Klaus Competitors

Klaus Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Portuguese


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Reviews and Ratings



(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Sainath Bysani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It contains all the functionality you require and operates well. It is very much simple and most effective. For conducting help desk conversation reviews, this is a very simple and scalable approach. It's intuitive, and provides a lot of value in short interval of time.
Another feature i.e., custom scorecard allows us to concentrate on what we require, the organization, and the information provided by the dashboard. It ensures that all our team to stay organized and we're all on the same page.
  • Simple to use and it provides lots of value in a short amount of time.
  • Support is always helpful and friendly - 10/10 star rating :)
  • Assignments, detailed statistics and the simple review flow.
  • Filtering and displaying data/reporting on data.
  • I feel entire platform tends to get a bit slow especially end of the week.
  • Scoring. It's not easy to adjust the scores for receiving a good result. I would like to have more options like 1-5 instead of 1-3.
Customization, Klaus will have lots of advanced settings and this help us to understand what are the most common failures( feature 'root causes') and with that, we can focus on increasing quality.
Also, pinned item section is helpful when you need to quickly highlight an issue.
Support for multiple score cards, a clean user interface, the ability to give and receive feedback.