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What is Klaus?

Klaus is a conversation review and QA platform for support teams.

The product defines a new category of software aimed at increasing the quality of customer service.

Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized scorecard and notify agents that received feedback automatically through email or Slack.

For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.

With an emphasis on ease of use, customizability, and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia, Trivago and Figma already using the tool.

Klaus Features

Additional Features
Has featureTicket scoring
Has featureCoaching

Klaus Screenshots

Klaus Video

Klaus - Conversation reviews and QA

Klaus Integrations

Klaus Competitors

Klaus Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free$0.00Up to 10 conversation reviews per week
Paid annually$13.00per user / month
Paid monthly$15.00per user / month

Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews

Klaus Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Klaus Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English