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Klaviyo

Klaviyo

Overview

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that…

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Recent Reviews

Best ESP for the Value

10 out of 10
November 21, 2022
Incentivized
We use it to support our eCommerce marketing efforts. The goal is to nourish the customer relationship, and we use it for all our flows, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Mobile optimization (80)
    8.7
    87%
  • Dashboards (81)
    8.5
    85%
  • List management (83)
    8.3
    83%
  • Email deliverability reporting (83)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.klaviyo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.3
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.3
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.3
Avg 7.6

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.9
Avg 7.6
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Product Details

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen. From mom-and-pop shops to established companies, Klaviyo states businesses like Dermalogica, Living Proof, Solo Stove, Citizen Watches, and more than 110,000 other paying users leverage their platform to acquire, engage, and retain customers—and grow on their own terms. Learn more at klaviyo.com.

Klaviyo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Third-party software integrations

Additional Features

  • Supported: SMS Marketing
  • Supported: Mobile Push Notifications

Klaviyo Screenshots

Screenshot of Web forms to grow contact listsScreenshot of Personalized recommendations that resonateScreenshot of Smarter targeting. Deeper personalization.Screenshot of Display of how performance stacks up against peers

Klaviyo Videos

Klaviyo Overview
Klaviyo Demo Video

Klaviyo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesGerman, English, Finnish, French, Italian, Japanese, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

Klaviyo starts at $20.

Mailchimp, Iterable, and Emarsys are common alternatives for Klaviyo.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.4.

The most common users of Klaviyo are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(218)

Attribute Ratings

Reviews

(1-25 of 84)
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Solomon Poon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Klaviyo for onboarding, cart abandonment and retention flows to our ecommerce customers. In addition, we use it to send ad-hoc emails on promotions and updates. We depend heavily on its segmentation abilities. We often segment our list based on attributes such as country, gender, and purchase behaviours. This has allowed us to do better targeting and increases the conversion rates of our campaigns.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Klaviyo for email and SMS marketing. It allows us to easily create SMS and email campaigns to market our products. We send a minimum of 3 emails weekly and 2 SMS messages.We previously used a different company for SMS and were paying nearly triple. Klaviyo allowed us to streamline SMS and email into 1 platform and dramatically cut our monthly expense while continuing to show growth in these 2 areas.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently utilize Klaviyo to create, schedule, send, and manage our email/weekly newsletters and automated email flows. We send around two to three emails a week to different segments depending on if the customer is engaged, unengaged, recently purchased, etc. We also have various automated flows that are triggered and sent depending on the criteria. Klaviyo is an amazing platform that helps our organization to create email content, schedule when to send these emails, managing our analytics to see how our emails are performing, and manage our automated flows.
Aman Bhatia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As We all know that Klaviyo is totally a cloud-based email marketing platform that helps my businesses to create, send, and measure the success of email campaigns. It provides features such as customizable templates, automation workflows. Also, it offers by default Integration with some of the apps like Salesforce, Shopify for which we don't have to do coding just need to setup in it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Klaviyo for email and SMS marketing. Switched from Mailchimp and Attentive in order to combine email & SMS into a single platform. Have been very happy with it. The email builder is significantly better and faster than MailChimps, and some of the scheduling and segmentation features are far superior as well. Nice to be able to create flows that combine email & SMS based on user engagement and preferences.
Score 9 out of 10
Vetted Review
Verified User
We used it bring in data from the website then trigger automated flows from their behavior. We like the easy configuration of the email and SMS pop-ups to capture opt-ins. We also use this for ad hoc email campaigns and their templates to help easily build emails. The help documentation is very useful and easily searchable making the system easy to learn and use.
Ricardo Acevedo Teran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is our main tool to contact our consumers with their emails and other minor channels. We needed do more with email marketing, we had a good and strong database of emails that we wanted to engage in a more impactful way. At the same time, we also wanted several automations to run.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At our organization, we rely on Klaviyo to help us manage our email marketing campaigns and customer journeys. It's been a game-changer for us, especially since it integrates so well with Shopify. With Klaviyo, we're able to easily segment our customer base and create targeted campaigns that really resonate with our audience.One of the things we love about Klaviyo is its automation features. We're able to create customer journeys that are triggered by specific events or behaviors, like abandoned carts or post-purchase follow-ups. It's made our marketing efforts so much more efficient and effective.The only downside is that we've had some trouble with their customer support at times. It can be frustrating when we need help with something and can't get a timely response. But overall, we can't imagine running our email marketing without Klaviyo.
Brett Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Klaviyo to keep our customers engaged based on their activity, so they are always seeing relevant content to them. As customer acquisition costs have risen drastically since 2020 through social channels, we knew we needed to focus more in deepening relationships with our customers through email and SMS, decreasing our reconversion costs and increasing purchase frequency.
Corey Victoria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Klaviyo for repetitive automations such as Welcome sequences, abandoned cart follow ups, etc. I also use it for weekly email newsletter blasts to our growing list of customers to highlight our current product line and promotions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is the CRM tool we use for email marketing in our business. This tool is so easy to use and helps us not only capture new revenue but also encourage existing customers to come back and buy again. We use this tool to build our retention efforts and keep our customers happy while also encouraging additional sales and education.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo has a great interface and is very user-friendly. It was very simple to set up and integrate with Magento. I love the customer profile feature and the ease of organizing and filtering through our campaigns. List management and segmentation are also very intuitive. I've used a handful of other ESPs in my career, and Klaviyo would still be my #1 choice.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Klaviyo is used to run 10's of flows for our current and soon-to-be customers. Also, use it for weekly newsletters. It's great software to automate emails that would have been sent manually before. This allows us to reach customers at a large scale and allow for growth all around.
Score 10 out of 10
Vetted Review
Verified User
We use it to manage our newsletter subscription base and to send our weekly newsletter. It allows us to create segments and measure results for different clusters of customers for different campaigns. It allows us to make better decisions in term of how we acquire the subscribers and how to reach them to get the best results.
Michael Morgenstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Klaviyo for email marketing. It helps drive customer retention and certainly helps keep our clients familiar with our brand. Here we can offer our loyal fans discounts, updates on new releases, and all other kinds of cool stuff! They are a fast-growing and successful company for a reason. We plan to stick with them while we scale as well.
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