Name: Klevu
Price: 499 USD
Rating: 7 (4 reviews)
Author: Klevu Oy

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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### Search Optimization
Users generally praise Klevu's search optimization capabilities, highlighting features such as synonym recognition, search accuracy, and tailored product recommendations that contribute to upselling and cross-selling. The ability to customize search results and enhance the overall customer experience through optimized search functionality is a common theme among reviewers. Despite some minor drawbacks, such as issues with caching and pricing discrepancies, users appreciate Klevu's AI-based search results and the control it offers in showcasing products effectively. The consensus leans towards Klevu being a valuable tool for improving search performance and driving sales on e-commerce websites.

### AI and Machine Learning
The reviews indicate a high level of satisfaction with Klevu's AI and machine learning capabilities, with users consistently praising the accuracy and effectiveness of the search results. The flexibility and ease of integration with various platforms have been highlighted as key strengths, allowing for a tailored user experience. While some users mentioned minor issues that required attention, overall, the sentiment towards Klevu's AI and machine learning features remains positive. The ability to fine-tune algorithms and optimize search conversion has been particularly valued by users, contributing to an improved overall website performance.

### Customer Experience Enhancement
Users consistently praise Klevu for its ability to enhance customer experience through personalized search functionalities, improved search results, and the incorporation of banners and synonyms. The platform's user-friendly interface and exceptional customer service further contribute to a positive overall experience for both businesses and their customers. Despite some minor limitations mentioned by a few reviewers, the general consensus is that Klevu effectively elevates the customer experience on e-commerce websites.

### Merchandising and Promotions
While users appreciate Klevu's merchandising and promotions features such as the ability to add banners and set recommendations for products, there are concerns about the integration process and the challenges faced in customizing searches and promotions. Some users find the interface cumbersome, particularly when it comes to ordering search results. Despite these drawbacks, users acknowledge the potential for better search results and merchandising to drive sales and enhance the overall customer experience. The Klevu team's responsiveness and dedication to addressing issues have been noted, although some users have expressed the need for more options in utilizing banner ads.

Klevu is an intelligent site search solution designed to help eCommerce businesses increase onsite sales and improve the customer online shopping experience, from Klevu Oy in Espoo.

AI-powered Search - Premium

AI-powered Search - Premium Plus

AI-powered Search + Category Navigation - Premium Plus

AI-powered Search + Category Navigation - Premium

AI-powered Search + Category Navigation - Enterprise

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Grow Plus

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Klevu

Enterprise search is the organized retrieval of structured and unstructured data within an organization. Enterprise search creates an easily navigated interface for entering, categorizing and retrieving data securely, in compliance with security and data retention regulations. Products in this category can be made available to customers, partners or employees.

Enterprise Search

Likelihood to Recommend

Klevu Oy

Shopify

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Shopify Plus

Attentive Mobile

Klevu 2021-09-02 10:46:34

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Technical support

Support team

Technical support team

Customer success

Success team

Customer success team

Product offering

Home

Enterprise Search Software

We use Klevu on our D2C website. We use their enhanced search functionality to help customers find exactly what they're looking for on site, by way of many different keywords. Many of our customers search products by ingredients and before Klevu, there wasn't a way to pull in this information.

Great customer success team
Always sharing with us their latest product offering
Their technical support team is very helpful and willing to hop on calls with us

I think you definitely need someone technical in house to help assist and customize
They're pretty stern on pricing

Klevu

Overview

What is Klevu?