Name: Klevu
Price: 499 USD
Rating: 7.2 (4 reviews)
Author: Klevu Oy

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Browser

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Software Distribution

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Real Estate

Vertical-Specific

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### Search Optimization
Users generally praise Klevu's search optimization capabilities, highlighting features such as synonym recognition, search accuracy, and tailored product recommendations that contribute to upselling and cross-selling. The ability to customize search results and enhance the overall customer experience through optimized search functionality is a common theme among reviewers. Despite some minor drawbacks, such as issues with caching and pricing discrepancies, users appreciate Klevu's AI-based search results and the control it offers in showcasing products effectively. The consensus leans towards Klevu being a valuable tool for improving search performance and driving sales on e-commerce websites.

### AI and Machine Learning
The reviews indicate a high level of satisfaction with Klevu's AI and machine learning capabilities, with users consistently praising the accuracy and effectiveness of the search results. The flexibility and ease of integration with various platforms have been highlighted as key strengths, allowing for a tailored user experience. While some users mentioned minor issues that required attention, overall, the sentiment towards Klevu's AI and machine learning features remains positive. The ability to fine-tune algorithms and optimize search conversion has been particularly valued by users, contributing to an improved overall website performance.

### Customer Experience Enhancement
Users consistently praise Klevu for its ability to enhance customer experience through personalized search functionalities, improved search results, and the incorporation of banners and synonyms. The platform's user-friendly interface and exceptional customer service further contribute to a positive overall experience for both businesses and their customers. Despite some minor limitations mentioned by a few reviewers, the general consensus is that Klevu effectively elevates the customer experience on e-commerce websites.

### Merchandising and Promotions
While users appreciate Klevu's merchandising and promotions features such as the ability to add banners and set recommendations for products, there are concerns about the integration process and the challenges faced in customizing searches and promotions. Some users find the interface cumbersome, particularly when it comes to ordering search results. Despite these drawbacks, users acknowledge the potential for better search results and merchandising to drive sales and enhance the overall customer experience. The Klevu team's responsiveness and dedication to addressing issues have been noted, although some users have expressed the need for more options in utilizing banner ads.

Klevu is an intelligent site search solution designed to help eCommerce businesses increase onsite sales and improve the customer online shopping experience, from Klevu Oy in Espoo.

AI-powered Search - Premium

AI-powered Search - Premium Plus

AI-powered Search + Category Navigation - Premium

AI-powered Search + Category Navigation - Premium Plus

AI-powered Search + Category Navigation - Enterprise

Algolia in San Francisco, California offers enterprise search as a service.

Build

Grow

Premium

Algolia Recommend

Searchspring headquartered in Denver offers intelligent site search for customer facing web pages and ecommerce, providing product discvoery tools, navigation viacategory page, and other features to improve site navigation.

In February 2020, Searchspring merged with Nextopia to expand its product capabilities, and customer base. Nextopia customers will continue to receive the same services, under the SearchSpring brand.

Essential

Advanced

Expert

Klevu

Enterprise search is the organized retrieval of structured and unstructured data within an organization. Enterprise search creates an easily navigated interface for entering, categorizing and retrieving data securely, in compliance with security and data retention regulations. Products in this category can be made available to customers, partners or employees.

Enterprise Search

Likelihood to Recommend

Klevu Oy

Shopify

Klaviyo

Shopify Plus

Attentive Mobile

Klevu 2021-09-02 10:46:34

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Technical support

Support team

Technical support team

Customer success

Success team

Customer success team

Product offering

Home

Enterprise Search Software

We use Klevu on our D2C website. We use their enhanced search functionality to help customers find exactly what they're looking for on site, by way of many different keywords. Many of our customers search products by ingredients and before Klevu, there wasn't a way to pull in this information.

Great customer success team
Always sharing with us their latest product offering
Their technical support team is very helpful and willing to hop on calls with us

I think you definitely need someone technical in house to help assist and customize
They're pretty stern on pricing

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Klevu

Overview

What is Klevu?

Learn from top reviewers

10/10 would recommend Klevu

Pricing

AI-powered Search - Premium

$499

AI-powered Search - Premium Plus

$799

AI-powered Search + Category Navigation - Premium

$998

Entry-level set up fee?

Offerings

Product Details

What is Klevu?

Klevu Technical Details

Comparisons

Compare with

Algolia

Searchspring

Doofinder Site Search

Azure Bing Search

Constructor.io Search

Amazon Elasticsearch Service

Elasticsearch

Azure Cognitive Search

Guru

Reviews and Ratings

Reviews

10/10 would recommend Klevu

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Most Important Features

Return on Investment

Other Software Used