KnowBe4 PhishER

KnowBe4 PhishER

About TrustRadius Scoring
Score 9.3 out of 100
KnowBe4 PhishER

Overview

Recent Reviews

Time saver!

9 out of 10
August 11, 2021
KnowBe4 is currently used throughout the organization. It helps us categorize and quarantine all threats that arrive in our users' email …
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Added Security

9 out of 10
March 14, 2021
KnowBe4 PhishER is that extra layer of protection for email threats. You are able to set up custom rules and actions to automatically sort …
Continue reading

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Pricing

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What is KnowBe4 PhishER?

KnowBe4 offers PhishER as a simple and easy-to-use web-based platform with critical functionality that serves as a phishing emergency room to identify and respond to user-reported messages. With automatic prioritization for emails, PhishER helps InfoSec and Security Operations team cut through the…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.knowbe4.com/pricing-phisher

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is KnowBe4 PhishER?

PhishER is a platform for managing the high volume of potentially malicious email messages reported by users. With automatic prioritization of emails, PhishER aims to help InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

PhishER is a web-based platform with critical worksteam functionality that serves as a phishing emergency room to identify and respond to user-reported messages. With PhishER, users are able to automate the workstream of 90% of reported emails that are not threats, freeing up incident response resources.

PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button accurately and fast.

KnowBe4 PhishER Features

Incident Response Platforms Features

  • Supported: Company-wide Incident Reporting
  • Supported: Integration with Other Security Systems
  • Supported: Centralized Dashboard
  • Supported: Machine Learning to Prevent Incidents
  • Supported: Live Response for Rapid Remediation

Additional Features

  • Supported: Automatic Message Prioritization

KnowBe4 PhishER Screenshots

When you enter the PhishER platform, the first screen you will see is the Dashboard. Here, a quick overview of your PhishER platform will appear. https://support.knowbe4.com/hc/en-us/articles/360010802673-PhishER-Product-Manual#DASHBOARDThis is a diagram of the PhishER workflow. We recommend reviewing the PhishER workflow before getting started to better understand how PhishER, PhishRIP and PhishFlip work.The Reports screen will display five different dashboards of information. https://support.knowbe4.com/hc/en-us/articles/360010802673-PhishER-Product-Manual#REPORTS

KnowBe4 PhishER Videos

Get an insider's view of KnowBe4
An introduction to PhishER and PhishRIP

KnowBe4 PhishER Downloadables

KnowBe4 PhishER Integrations

KnowBe4 PhishER Competitors

KnowBe4 PhishER Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is KnowBe4 PhishER?

KnowBe4 offers PhishER as a simple and easy-to-use web-based platform with critical functionality that serves as a phishing emergency room to identify and respond to user-reported messages. With automatic prioritization for emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

What is KnowBe4 PhishER's best feature?

Reviewers rate Centralized Dashboard highest, with a score of 8.7.

Who uses KnowBe4 PhishER?

The most common users of KnowBe4 PhishER are from Mid-sized Companies (51-1,000 employees) and the Government Administration industry.

Reviews and Ratings

 (29)

Reviews

(1-7 of 7)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We had a fairly serious phishing problem and needed to combine some awareness training along with simulated phishing and quarantine capability and PhishER from KnowBe4 checked all the boxes.
  • PhishER's connection to our O365 environment is good, it allows users to click the Phish Alert button to report a phish and this kicks off a back-end action that scans all users' inboxes and quarantines similar phishing emails it finds.
  • The KnowBe4 security awareness training, the Phish Alert Button, and simulated phishing are all tightly integrated, it's a "system" rather than ad hoc solutions.
  • #1 thing KnowBe4 needs to improve is using their PhishML to proactively find and quarantine phishing emails rather than only relying on the reactive click by a user. There's still a huge risk hole they are not filled by not providing this functionality.
I think KnowBe4's customer service is outstanding, we have a "Customer Success Manager" who is very helpful and proactive and support was also very helpful during our implementation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently KnowBe4 PhishER is being used across all departments within the organization. This has addressed the business problem of suspected phishing remediation. Through machine learning, integrations with VirusTotal, the PhishAlert button, and the ability to automatically respond to messages, we have drastically slashed the amount of time that analysts and end-users spend in phishing responses.
  • Machine learning evaluation
  • Automation of response
  • Setting custom thresholds
  • Quarantining messages before end-users read them
  • Search inboxes for similar messages
  • Custom rules can be bothersome to create
  • Inability to log directly into PhishER, must go through main console first
  • PhishRIP can require too much information when searching for similar messages
PhishER works wonderfully for organizations in which end-users are prone to reporting all messages. By having automated responses it allows for non-malicious messages to be responded to without requiring analyst intervention.

The PhishRIP functionality can be less useful because it requires a minimum of two fields to be selected for searching. This can result in issues where a threat actor has modified the body or subject to add a more personal touch to the malicious email.
August 11, 2021

Time saver!

Score 9 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 is currently used throughout the organization. It helps us categorize and quarantine all threats that arrive in our users' email inboxes. By integrating KnowBe4 into our security infrastructure, we have found that it has saved us time and money. It helps us save time and allows us to focus on more important issues and projects.
  • Machine learning
  • Automating threat management
  • Alert configuration
  • Better integration to outlook
  • Better explanations on email structure presentation
  • More training available regarding email threat analysis
This is a necessity if you don't want to find yourself dealing with all the reported threats one by one.
You will see the benefits from day one and the more the machine learning algorithm is fed, the better it gets.
An example scenario is when an employee reports a threat through the add-in installed and deployed on all Outlook clients. The threat is then sent to the PhishER platform, where the administrator inspects it, analyzes it and takes action based on the results.
If it is a threat, it is retained and used as an example to feed the machine learning algorithm, if not, the email is released and sent back to the user with a comment telling the user it's a safe email.
March 14, 2021

Added Security

Score 9 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 PhishER is that extra layer of protection for email threats. You are able to set up custom rules and actions to automatically sort out phishing attempts as well as set them to spam or clean. Being in an industry not known for tech savyness, this system has added that security blanket for us with phishing attempts.
  • Automation.
  • Easy of Use.
  • Extra Security.
  • Difficult to get set-up originally.
It has been such a great addition to our systems and is really good with tracking CEO spoof and other common threats. Most everything users report is actually just spam, but I can create rules to automatically filter those and only show me the bigger potential issues that we may see.
Score 10 out of 10
Vetted Review
Verified User
Review Source
KnowBe4 PhishER is in addition to our KnowBe4 phishing email submission plugin that our users have on their Microsoft Outlook clients. This plugin allows them to submit suspected phishing messages directly to the network staff. They then will validate whether an email is in fact malicious or not. Unfortunately this step takes up alot of the time of the admin's and something was needed to reduce this. Enter the PhishER automatic scanning/recognition software. It takes the work out of doing it all by hand!
  • Fast and easy
  • Seamless for users and admins alike
  • Automatically scans the majority of submissions from users
  • First setup can be a bit complex
  • Costs can be high if subscribing to all their services
  • Cloud based is nice but you have to worry about sensitive info being submitted by users
Highly recommended if you're using the other KnowBe4 tools as this really can save staff all kinds of time. Would recommend this to anyone using the automated phishing plugin for their users. If you can fit it into the security budget its totally worth its asking price. The company has a deep background of email security and the like.
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a KnowBe4 shop (Security Awareness Training and Phishing Outlook Plugin) getting the PhishER plugin was a no brainer. Basically it solves the problem of having to hand research every email that users submit as suspected phishing. This tool does the heavy lifting by analyzing and reporting on only the few emails that need our attention.
  • Cloud web interface requires no client to be installed
  • Good response from support when issues crop up
  • LDAP integration to import all your users in one shot
  • Recurring pricing for licensing is on the higher end
  • More phishing tools available to the user could help save IT staff time
  • A tool to run suspected files in a virtual environment is needed
We all know that our users are really our first line of defense against hackers. And since our email filters are not able to catch the newest phishing messages, our users are really tasked with determining whats safe and whats not. With KnowBe4 training, you can get them educated but there are many times the user will need to submit suspected messages. With PhishER now we can save hours each day trying to determine if something is legit or not.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are already using KnowBe4 Security Training, and after some time we decided to add the KnowBe4 PhishER tool to be able to automatically get users' phishing email submissions scanned and sorted. It solves the problem of having to go through each of the users' submitted emails on their own and saves us a lot of time.
  • As an add-on to KnowBe4's Outlook plug-in, it can simplify researching phishing messages.
  • It has saved hours of time on our help desk and staff researching emails.
  • It takes human error out of the mix when researching messages.
  • It seems a lot of new messages are not categorized yet so newer phishing messages may have to be hand checked.
  • As an add-on to our existing KnowBe4 products, it was a good deal but on its own is expensive.
  • The interface is nice but makes it tough to get low-level detailed info.
Almost every organization has problems with security and phishing emails, so if you've got users getting those emails, then this product is for you. Having to check into and respond to every user-submitted phishing message can sometime require a full-time employee, but this product makes it much easier and faster while saving time.