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KnowBe4 PhishER

KnowBe4 PhishER

Overview

What is KnowBe4 PhishER?

PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and…

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Recent Reviews

KnowBe4 PhishER Review

10 out of 10
December 27, 2023
We utilize it to combat phish email threats. We currently receive daily phishing attempts via email all throughout the firm, from …
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PhishER and PhishRIP

9 out of 10
December 18, 2023
Incentivized
We use PhishER to have our users submit potential Phishing emails to our IT department. We can then use PhishRIP to remove harmful emails …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Live Response for Rapid Remediation (42)
    7.9
    79%
  • Centralized Dashboard (49)
    7.9
    79%
  • Machine Learning to Prevent Incidents (42)
    7.7
    77%
  • Company-wide Incident Reporting (40)
    7.6
    76%

Reviewer Pros & Cons

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Pricing

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3001-5000 Monthly Pricing Per Seat

$0.50

Cloud
per month per seat

2001-3000 Monthly Pricing Per Seat

$0.55

Cloud
per month per seat

1001-2000 Monthly Pricing Per Seat

$0.65

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.knowbe4.com/pricing-phisher

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

7.6
Avg 8.5
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Product Details

What is KnowBe4 PhishER?

PhishER is a platform for managing the high volume of potentially malicious email messages reported by users. With automatic prioritization of emails, PhishER aims to help InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

PhishER is a web-based platform with critical worksteam functionality that serves as a phishing emergency room to identify and respond to user-reported messages. With PhishER, users are able to automate the workstream of 90% of reported emails that are not threats, freeing up incident response resources.

PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button. PhishER Plus is an upgraded subscription level that includes all of the features from PhishER with additional enhancements and AI-validated crowdsourced data. PhishER Plus was developed to help supercharge an organization’s email security defenses. It does this by automatically blocking phishing attacks that traditional Security Email Gateways (SEGs) miss and removes these missed threats from users’ inboxes.

KnowBe4 PhishER Features

Incident Response Platforms Features

  • Supported: Company-wide Incident Reporting
  • Supported: Integration with Other Security Systems
  • Supported: Centralized Dashboard
  • Supported: Machine Learning to Prevent Incidents
  • Supported: Live Response for Rapid Remediation

Additional Features

  • Supported: Automatic Message Prioritization

KnowBe4 PhishER Screenshots

Screenshot of This is a diagram of the PhishER workflow. Reviewing the PhishER workflow before getting started will provide an understanding of how PhishER, PhishRIP and PhishFlip work.Screenshot of The Reports screen will display five different dashboards of information.Screenshot of When entering the PhishER platform, the first screen that appears is the Dashboard. Here, a quick overview of the PhishER platform will appear.

KnowBe4 PhishER Video

Introduction to PhishER

KnowBe4 PhishER Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal

KnowBe4 PhishER Downloadables

Frequently Asked Questions

PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

Cofense Triage, Infosec IQ, and Proofpoint Threat Response Auto-Pull are common alternatives for KnowBe4 PhishER.

Reviewers rate Centralized Dashboard and Live Response for Rapid Remediation highest, with a score of 7.9.

The most common users of KnowBe4 PhishER are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(135)

Attribute Ratings

Reviews

(1-25 of 55)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
The school has implemented the PhishER add-on for easily reporting suspicious emails. PhishER’s tools analyze these reports, reducing the workload on IT staff. PhishER streamlines the process of identifying, reporting, and responding to phishing attempts, thus saving valuable IT resources. PhishER is integrated into the school’s Gmail and IT security systems to prevent attacks through end user awareness and reporting.
  • The platform offers a simple, one-click reporting button for end-users.
  • Allows teachers to report suspicious emails without needing technical expertise.
  • The IT department is able to review all suspicious email in one dashboard.
  • Enhancing the automated response capabilities, such as directly initiating remediation processes or integrating with other cybersecurity tools, could further streamline the threat management process.
  • Implementing a feedback system where users can be informed about the outcome of their reported emails might encourage more proactive engagement.
  • the reporting tool is not as streamlined on mobile devices as it is on desktops. Enhancing mobile functionality would be beneficial
With a mix of staff, teachers, and potentially older students handling sensitive information, PhishER’s reporting tools are ideal for creating a safer email environment. The platform’s ease of access and user-friendly reporting mechanism is particularly beneficial for dispersed workforces.
December 27, 2023

KnowBe4 PhishER Review

Score 10 out of 10
Vetted Review
Verified User
We utilize it to combat phish email threats. We currently receive daily phishing attempts via email all throughout the firm, from executive levels all the way down to our basic users. All of our mailboxes are currently monitored by KnowBe4 PhishER, and users also have the ability to report phish emails using the Phish Alert Button.
  • Flag Phish Emails
  • Allow administrative action on flag
  • Automated action on flagged items classified as phishing
For any cloud based email environment, Microsoft 365 in our case, KnowBe4 PhishER is easy to setup for monitoring of incoming emails to the organization and help determine if the email is suspicious.
Jeff Boivin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our primary use of KnowB4 PhishER is as a reception center for potential phishing emails received by our staff. It helps us analyze information about the email to determine whether it is is a threat or not, if so then pull the emails out of everyone's inbox, & block the senders. We also have the PhishER+ add-on which proactively blocks known malicious sender, links, & files.

The problems we are solving with PhishER are having a better system for staff to report potential phishing emails than writing emails to me & it also gives me better tools to evaluate the threat of reported emails.
  • Phish Alert Button is easy for our staff to use & it is being used frequently
  • The ML, AI, & VirusTotal analytics on reported emails are very helpful in evaluating whether an email is truly a threat or not
  • The Phish RIP feature is useful for pulling phishing emails out of other staff members inboxes when a phishing email went to multiple people but not everyone reported it
  • PhishER+ is a great proactive tool for keeping out known threats
  • PhishRIP is successful at pulling most emails out of inboxes but sometimes it is not despite running the query in multiple ways. I will run a message trace in Microsoft Exchange & find 10 emails but then sometimes I am only able to find 8 to delete w/ PhishRIP. If it could somehow integrate with Microsoft Exchange Message Trace to make it easier to pull them all that would be helpful
  • I would like to see a way for staff to report Smishing messages from their phone
  • For PhishER+ I would like to the option for entries onto the BlockList to remain permanently. I know there is a limit to how many can be added but that limit is being increased. In Microsoft Blocklist if you manually add one you have the option to have it never be removed.
PhishER is an extremely helpful tool for anyone looking to have a well defined process for staff to report suspected phishing emails & have a designated employee review those reports, evaluate if they are threats, & then take next steps.

I can't really think when it would be less appropriate unless the company didn't want to have a phish reporting process.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When users use the PAB I can examine the potential phishing attempts and teach the AI system what is and is not legitimate email. I also use the PhishRip to strip phishing emails from the user's email box.
  • Identifies potential phishing attempts using the different filters and Virus total.
  • Ripping phishing email from users email box.
  • There are many times phishing emails come in that I want to rip but cannot do to how the emails come in. The headers, subject line, receiver or sender vary slightly where the system cannot distinguish between the differences.
It greatly assists me in managing phishing emails from users. Without it, we would be limited in preventing users from accidentally clicking on one.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to facilitate in the review of reported suspected phishing emails. It provides ease of review as all necessary information needed to determine a suspected email as phishing is readily available. It also provides automation for known false positives.
  • automation tasks for known false positives
  • providing information for phishing email determination
  • informative dashboard
  • setting up automated tasks
  • rooms is not really understood
  • customizable reports
best for managing phishing email reporting
Score 9 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER perfectly solved our issues with responding to phishing emails. Previously, responding to malicious emails was a completely manual process, and we could not respond nearly as quickly or efficiently as we wanted to.
With KnowBe4 PhishER, the process is now highly automated, and we can remove phishing emails from dozens of inboxes in just a few clicks.
Our users appreciate it because they receive much quicker feedback on clean emails.
IT appreciates it because it makes our job a breeze and lets us focus on the important elements of incident response.
Management appreciates it because it helps keep our institution safer and gives them excellent reporting metrics.
  • Quick phishing email review
  • Automated analysis and tagging
  • Immediate quarantine and removal
  • Quicker / more efficient PhishRIP
  • Improved "Find Similar Messages" filtering options
  • Improved notification options
KnowBe4 PhishER is highly efficient and cost effective, making it a great fit for small to medium businesses that are considered about phishing attacks. KnowBe4 PhishER helps small teams respond to phishing emails with the resources and efficiency of larger teams. It fits well with existing KnowBe4 clients, as the Phish Alert button is already in use and training modules for coworkers are available to instruct how to use the button.
Richard Fantozzi, Jr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to automate the response and quarantine of phishing emails in conjunction with Office 365. This has greatly reduced the workload and response time of our security team. This has also helped improve the response to phishing emails to users to improve their awareness of what is and what is not a phishing email. One other use is the integration of webhooks to Microsoft Sentinel allow us to investigate incidents from Email
  • Identify clean, spam or bad emails
  • Speed of identification and response
  • Automation of reporting to integrated systems
  • Provdining supporting evidence for bad emails
  • Initial setup possible with a default setup that utilizes all functionality that could be turned off/on and modified per customers needs
  • Supporting multiple actions per foiund email instead of multiple rules needed to fire an email and a webhook
Less than a half hour of setup and we where ready to go with way more automatation that we had before which has proven to be highly effective especially when there are emails that make it through like in BEC scenerios with trusted 3rd parties.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love the AI behind this tool. It monitors and detects my phishing emails. It's an awesome tool that compliments our other endpoint solutions.
  • Blocks emails based on sender, attachments and URLs
  • Pulls known phishing emails
  • Converts phishing emails to training emails
  • Integrates with Outlook
  • Preview attachments when blocking them
  • Send emails externally when using actions
  • More powerful PhishRIP
Anyone can benefit from KnowBe4 PhishER. It's easy to setup and integrate with Outlook. Viewing emails is a breeze.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER provides us with 2 major tools. It firstly allows our users to quickly and easily submit suspicious emails for review. Saving both our end users and our Helpdesk time with discussing these emails directly. Secondly, it gives us the Phish RIP technology which allows us as IT to quickly remove email threats from all of our users inboxes at once. Much quicker than the built in tools that Microsoft provides with M365
  • Implementation of Phish Alert Button
  • Streamlines the "this email looks weird" process that bogged down our Helpdesk
  • Let's us quickly remove emails from everyone's inboxes
  • Make a direct link to login, right now I have to login the console and then click on the PhishER button
  • After you submit a PhishRip, there is no way to review the parameters of the PhishRip in my experience. I would like to go back and look at the results in relation to the parameters that I used to create the PhishRip
  • The PhishML is a little lacking, at least for us. In my experience, we were getting alot of false negatives for "Clean" that we had to turn that one off completely. It does good with "Spam" or "Threat" though, which is more important
The best example I can give is that it completely streamlines and automates a very common call to the Helpdesk. The one where the end user calls and says "Is this email legitimate? Should I respond?" etc. Instead of having to take 10-15 minutes on the phone back and forth with an end-user, they can simply report the email using the Phish Alert Button and move on about their day.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PhishER is a KnowBe4 addon that works alongside the Phish Alert Button that KnowBe4 has. Once we hit where there were more emails being reported from users than easily able to manage, we needed this additional solution to help alert us to what was probably a Threat. This probably is helping to address our time more efficiently by pointing out the high Threats, as well as auto responding to end users on known clean emails they have reported.
  • Find Threat emails
  • Auto respond to clean emails the end user needs.
  • Lowers the number of critical emails admins need to work with.
  • Removes Threat emails directly from the end users mailbox.
  • Query isn't granular enough to pull emails from mailboxes for spam that have very little information. Like no subject, no body, no attachment. It requires at least 2 items to query.
  • It needs an additional Virus Total account. Knowbe4 should build that into the back end and just charge accordingly for the enterprise connection. Felt blindsided to the additional cost needed later.
  • Some of the rules and actions are more complicated to setup than it should be. Which could be addressed for parts of that with a simplified interface and more intuitive for the person to setup. Someone that works with the product every day probably understands it, but as much the setup is setup and forget you need to relearn how that might work the next time you need to make changes. It could be less programmer like and more user friendly.
This works well when there is more Phish Alerts reported than IT can work through themselves. Letting you know which emails are more than likely Threats and automatically responding to emails with rules you have setup for certain clean emails. When a query does work you can automatically quarantine emails directly out of other mailboxes. While we haven't had the need to yet, if you quarantined the incorrect emails, you can also put those back.
December 18, 2023

Love KnowBe4 and PhishER!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it so people can click on messages to let us know if they are spam or threats. We've done extensive cybersecurity training with our users so it's been helped extend that. People are pretty good with it. Once in awhile we have a clean one that looks sketchy but I just send those back.
  • Lets the user know that the message has been sent to KnowBe4 and IT
  • Gives me a score on what they think the message is (clean, spam, threat)
  • Pulls message out of others inboxes
  • Might be nice to give users scores on how accurate they are with using it
  • It would be nice if it recommended certain messages if someone didn't check it
Love that it keeps users involved with cybersecurity. Microsoft's email filters haven't been top notch so this really helps us rid the company of threats.
December 18, 2023

PhishER and PhishRIP

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use PhishER to have our users submit potential Phishing emails to our IT department. We can then use PhishRIP to remove harmful emails from all of the other users in the company. We also send out fake Phishing emails through KnowBe4 that get reported using the same button as training for the users.
  • Allows users to report phishing emails without forwarding them
  • Helps with the training of users
  • Removed harmful emails from all other inboxes
  • Initial setup took a lot of configuration
We feel like PhishER is really a good tool for helping the users stay aware of potential Phishing scams. Using the campaigns to constantly send out fake phishing emails allows us to know which users fall for the scams, and automatically enroll them for additional training. This prevents forwards bad emails that can cause them to spread more easily.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PhishER is used to automate the detection, response, and remediation of phishing emails as well as triage messages in general. It automates the process of breaking down the email headers and makes a MUCH faster and simpler response for a small IT department.<br><br>PhishRIP and PhishFlip are superb addons that allow us to scan our entire Exchange 365 environment for other copies of phishing mail and instantly purge them from other user's mailboxes that haven't reported them yet - and then turn around and use that very message as a training template with KnowBe4 to test users.<br><br>We can automate processes, scanning, detection, message flagging, and alerting from PhishER - it takes a bit to get set up well, but then it's cheaper than an FTE being hired on to help manage it all!
  • automated message header decoding
  • remote removal/deletion of phishing mails from entire mail environment
  • fast and easy false positive/clean identification
  • easier customization of automation rules
  • better end-user feedback to message submitter of submission status
Small IT department use is great as it can be quite set-and-forget and saves money versus hiring.

Anything less than 10 users submitting messages to PhishER, and it's probably not worth the cost of the subscription in comparison to 1:1 communication.

If you have an email system that it doesn't tie well with, it'll be more difficult to get the really really nice integrations working in a way that truly saves time/effort/money.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is a great tool for automatically handling phishing emails that users report via the Phish Alert button that PhishER adds into the GMail client. We have set up processing rules that automatically remove the reported email from all other users' mailboxes when PhishER is confident the reported email is actually a phish. For emails that it's not certain about, there's a simple web portal flow that lets admins check the email, mark it accordingly, and run the remove-from-mailboxes action as needed.
  • Automates handling of reported phishing emails
  • Allows admins to check what's been done
  • Allows admins to manually handle emails the AI isn't sure about
  • The workflow for manually handling phish removal from all mailboxes is a bit "clicky"
  • Web UI can be a little slow
  • PhishER Plus (the shared blocklist) doesn't support GMail, only 365
Automated handling of reported phishing emails is great when the tool is certain it's a phish and admins can set the threshold for that certainty.
Manual handling of the remaining reported phishing emails is a bit slow and "clicky".
December 18, 2023

Quick Thoughts

Chris Ericson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To evaluate potential email phisha attempts and quickly remove from others inbox before being read. Also used to flip to a simulation
  • Clean Users Inbox from threats
  • Alerts me in a timely manner
  • Scans
  • Simply use even more
  • Continue follow up training
I like that even though I don't have a complete comfortable grasp of the platform, how quickly I can remove mass emails from users spread across to our organization
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to enhance our email security with EAA. It helps to block unwanted emails that may be malicious to our organization.
  • Blocks potential malicious emails
  • Easy to use and setup
  • Improves efficiency for my staff
  • Improved metrics
  • Improved dashboard
  • Better reporting
Very well suited to help weed out potential bad actor emails. It also improves the efficiency of the team.

Getting metrics/reports/dashboarding for executives could be improved.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have the Phish Alert Button as part of our subscription. My team was overwhelmed by the alerts sent by users. PhishER, uses automation to cut down on the amount of alerts we need to handle, leaving us with only the high priority or outliers.

The ROI is rapid and your security team will be able to focus on higher value tasks. It is worth the time to work with a KnowBe4 engineer to fine tune the policies for your environment.

Looking forward to seeing how KnowBe4 can integrate AI into this product for even more automation.

  • Reduces the noise vs signal ratio
  • Saves your team time
  • Encourages users to report phishing emails
  • Automates a task that your team hates doing
  • Improve AI for greater filtering
  • Better explanations of the policy settings and rules and how to tweak them for increased results
  • Automated gamification/rewards for end users to encourage reporting actual phishing
  • Automate sending executive level reports to maintain c-suite support and show ROI
Saves your cyber team time. Eliminates something that your team doesn't like doing and will put off.

If you have the PAB for users to report phishing, then you need PhishER.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PhishER is one of the primary tools we use to combat phishing emails and users potentially getting viruses. We do our best to train our users to click on the PAB (Phish Alert Button) whenever they see a suspicious email. We stress security by using 2FA, changing passwords on a regular basis, and teaching people to "think before they click".

We've got great buy-in from most management regarding issues like this as well. The best part of the software is being able to run queries on submitted emails and then quarantining and deleting said emails.
  • Allows the removal of Malicious Emails
  • Groups similar emails into categories for email reporting
  • Also allows you to see who has submitted the most phishing/spam/clean emails within reports.
  • GUI Based search rules, the current way to create rules for specific the current way to create a rule is using "yara" conditions, which for someone that is not familiar with them can be cumbersome.
  • A wider way to find similar messages. Currently you have to choose from 2 of 5 options, and you don't always find malicious emails when using just subject/sender (when the sender is clearly the same for a targeted phishing campaign).
  • SOMETIMES the speed with which a submitted email hit's the PhishER Inbox can be longer than I would like (closer to an hour) and others it is within seconds.
It does everything we've asked to do of it. There are numerous instances of us being able to find a phishing campaign where someone sent 30-50 emails to our company and being able to remove them from inboxes before someone takes any action on them. Whenever I see a large amount of emails quarantined and deleted it actually makes me feel happy (weirdly enough).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The PhishER platform is an invaluable tool for our organization as it gives us real time insight when we are 'under attack' by a bad actor (or actors). We are able to identify trends, targeted users and methods used by the bad actors in trying to gain access or steal information. On top of this, the PhishRIP feature integrates with our GSuite and scans/quarantines other instances of reported emails that are deemed malicious.
  • The machine based learning does a great job of correctly identifying safe vs. malicious emails.
  • PhishRIP does an excellent job of finding and quarantining similar emails from other users accounts.
  • The reports give us a real time insight into trends and campaigns launched by bad actors.
  • Somtimes the PAB (or Phish Hook) has to have its permissions revalidated. This is a quick fix, but takes some knowledge.
  • I honestly can't think of any other shortcomings at this time.
  • See #1
I can't say enough good things about PhishER. While Google Mail does have the ability to report spam and malicious content, the reporting isn't as user friendly. Having PhishER gives us insight into the email landscape of our end users, and even affords us the ability to retroactively learn some of the techniques used by bad actors so that we can further educate our end users.
Adam Kuhn | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
My goal was tight integration with Microsoft 365 and quick blocking of phishing campaigns. Previously, blocking was a manual process, but with KnowBe4 PhishER - I wanted reporting of real threats to trigger protective action.
  • Integrate with M365
  • Integrate with KnowBe4 Phish Reporting
  • Provide feedback to staff
  • Setup of rules and actions is still a little confusing.
  • I don't want to create too much traffic for the end user - need to tweak.
  • I still want to see what users are submitting - a little tricky to figure out, but getting help.
I've unfortunately had to downgrade my recommendation. I think the product hasn't been refined yet. By crowdsourcing anti-spam services, you end up with a system that flags legitimate email as high-confidence phishing messages. Defender users are no longer allowed to release their own quarantine items. Thus, the end result is a huge burden on IT to release legit messages.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were looking for a way to ensure all employees are up to date in all of the security trainings to help keep our competitive advantage. KnowBe4 PhishER has enabled us to keep automated track of who has taken what training seamlessly and efficiently. We really enjoy the content of the courses and the flexibility of training.
  • Training content is well crafted and professional
  • Reporting is quick and easy
  • They make learning fun and entertaining
  • Too many videos/training videos are released at once
  • Inside Man has been going on tooooooooo long
KnowBe4 PhishER is great for all sized companies and is very easy to use. We are a smaller company and it works very well here. I can see this fitting into any sized company and adding immense value to their organization
September 15, 2023

Great product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PhishER to remove phishing emails from users inboxes. We also use it to block senders from sending malicious emails.
  • Removing malicious emails from users inbox
  • Blocking emails from malicious senders
  • Identifying if emails have malicious attachments or links.
  • One issue is when an email has large attachments, PhishER does not work correctly.
PhishER is great for removing emails from users inbox and for identifying if emails have malicious attachments or links.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER feature is a good tool because it puts a lot of automation into the process to where it saves us time. With our previous product, it was very manual and time consuming. KnowBe4 PhishER lets us create rules and can automate tasks that save us time. The PhishRIP function is great because it can proactively go back and remove emails from ones already delivered to inboxes.
  • Automation
  • good detection rules
  • ability to integrate with o365
  • support is very good
  • Since we are new to the product, I do not have anything for this option.
Being in the Cybersecurity field, there is always to much work to do. This tool helps free up time for me and the team so we can concentrate on other safety aspects. The tool is fairly easy to setup and use. Unlike most companies, KnowBe4's documentation is extensive and detailed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER to help staff determine if certain email messages are legitimate, spam or malicious in nature. We also use it to track the number of messages that employees click to report as possible malicious or spam messages.
  • Assist the InfoSec team in determining if a message is legitimate or not.
  • Easy was to read headers and raw data of messages
  • Automation of determining if a message is legitimate.
  • Setting up initial settings can be daunting without their support
  • The Search query can be difficult to learn until you gain the experience
  • Determining how to setup automatic messages back to employees initially
In my opinion, if your IT department does not have individuals that have specific knowledge in determining the legitimacy of email messages, KnowBe4 PhishER will be a great asset to your organization. It takes the guesswork out of issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER helps to address the constant influx of reported phishing emails that our end-users are exposed to. KnowBe4 PhishER allows for our technicians to rapidly respond to these reports to investigate and automate actions to help protect our end users from malicious emails.
  • Automation
  • Email details
  • Integration with other APIs
  • Further customization of auto-actions would be beneficial
I think KnowBe4 PhishER is a perfect soluation for organizations that receive a great deal of phishing emails but do not have the manpower to address all of the reports coming in from end users.
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