Knowlarity IVR

Valuable Analysis Dashboard: Several reviewers have found the dashboard for analysis to be a valuable feature. It has allowed them to easily analyze and interpret data related to incoming call records and agent groups, providing them with valuable insights and helping them make informed decisions based on the data.

Useful Incoming Call Record: Many users appreciated the inclusion of an incoming call record. This feature has allowed them to keep track of all incoming calls, including details such as call duration, caller information, and any notes associated with the call. By having access to this information, users can effectively manage their communication with customers or clients.

Beneficial Agent Group Functionality: The agent group functionality has been deemed beneficial by several reviewers. It allows users to organize and manage their agents effectively, ensuring that calls are distributed evenly among team members. Additionally, it provides the ability to monitor agent performance and availability, helping optimize team productivity.

Notifications: Lack of user-friendliness Several users have expressed frustration with the lack of user-friendliness in the notifications feature. They find it difficult to navigate and consider it unintuitive. In addition, they have mentioned that the dashboard design does not promote a seamless user experience. UI and Design: Dissatisfaction A significant number of reviewers are dissatisfied with the UI and design of the dashboard. They feel that it lacks a user-friendly layout and is visually unappealing. The overall design seems to hinder their ability to efficiently interact with the platform. Dashboard: Non-intuitive Many users have reported that the dashboard is non-intuitive, which makes it challenging for them to understand its functionalities. They struggle to locate important information due to a poor layout and design choices, leading to a frustrating user experience overall.

Users recommend utilizing the free version of BeanFlumper as it provides most necessary features without requiring the purchase of the full version.

Users advise running BeanFlumper on one's own system instead of using the cloud version, citing potential lagging issues with the cloud option.

Many reviewers believe that BeanFlumper is worth purchasing, suggesting that it offers value for its cost.

Additionally, some users mention that BeanFlumper may be more suitable for larger businesses with over 500 employees and may not be as beneficial for smaller businesses.