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USU Knowledge Management

USU Knowledge Management

Overview

What is USU Knowledge Management?

USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.The vendor says that, today, dealing…

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Recent Reviews

TrustRadius Insights

Users have found the software to be invaluable in managing their company's software inventory and providing support for day-to-day …
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Pricing

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What is USU Knowledge Management?

USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better,

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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What is Verint Knowledge Management?

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

What is Freshdesk?

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…

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Product Details

What is USU Knowledge Management?

USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.

The vendor says that, today, dealing with the sheer volume of information is harder than actually finding it. USU's goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily.

Knowledge Center brings together all of the knowledge in a call center in one central, accessible platform.

For those using Salesforce as a CRM, USU offers a Salesforce integration.

USU Knowledge Management Features

  • Supported: Decision Trees
  • Supported: AI Powered Search
  • Supported: E-learning
  • Supported: Custom Workflows & Approvals
  • Supported: Advanced Analytics
  • Supported: Built-in web Self-service
  • Supported: Modern block-based document editor
  • Supported: Multilingual ready
  • Supported: Dedicated streaming server for multimedia content
  • Supported: CRM & CCaaS Integrations
  • Supported: Web-based Help Center

USU Knowledge Management Screenshots

Screenshot of DashboardScreenshot of Search viewScreenshot of Built-in E-learning

USU Knowledge Management Video

USU KM Solution Overview

USU Knowledge Management Competitors

USU Knowledge Management Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish, Germany
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the software to be invaluable in managing their company's software inventory and providing support for day-to-day activities. The real-time data provided by the software has empowered IT teams to make informed decisions about software licensing, hardware upgrades, and other IT investments. The automation of processes involved in software and hardware asset management has greatly improved efficiency and productivity. With the software, organizations have been able to ensure license compliance and reduce costs by optimizing software licensing. It has also played a crucial role in reducing compliance risk and exposure by providing precise data normalization and minimizing audit exposure.

In addition, the software's optimization module has helped users identify actions that can be taken to further reduce compliance risks and optimize current entitlement usage. This has led to significant cost savings and cost avoidance in various areas such as software requests, compliance management, and major renewals. Furthermore, the software has made information more visible and accessible to management, offering benefits in terms of financial management.

Users have also praised the excellent support and guidance provided by the company. The staff has been attentive and flexible in working with teams during implementation. The customizable nature of the software has made it easy for users to deploy without any major issues. From contact center representatives to customer service teams located across the globe, users have found the software to be easy to use and tailored to their specific needs. It has streamlined processes for document and resource management, making it effortless for users to find what they need. Overall, the software has delivered on its promise of efficient software and hardware asset management, resulting in improved operations for organizations of all sizes.

Good Appearance and User-friendly Interface: Many users have praised the software interface of USU Smart Track for its visually appealing design and user-friendly layout. The interface has been described as intuitive and easy to navigate, making it a positive aspect of the software.

Helpful Engineers and Support: Users have found the engineers of USU Smart Track to be helpful in providing support and assistance. They appreciate the prompt responses from the support team, indicating that they value the expertise and knowledge of the software license analysts at USU.

Ease of Use: The USU License Management tool has been highlighted by users for its ease of use. It is considered intuitive and easy to navigate, allowing users to quickly understand how to utilize its features. This aspect of the tool contributes to a positive user experience.

Complex Implementation Process: Some users have found the implementation process of the USU tool to be complex and challenging, requiring significant time and effort. They have expressed difficulties in understanding the setup steps and configuring the tool according to their specific needs.

High Cost: The high cost of the tool is a drawback for many users who feel that it does not provide sufficient value for its price point. They believe that alternative solutions with similar features are available at a lower cost.

Limited Reporting Capabilities and Mobile Support: Several users express frustration with the limited reporting capabilities and lack of mobile support in the USU tool. They find it difficult to generate comprehensive reports or access important data while on-the-go, which hampers their efficiency and decision-making processes.

Users commonly recommend USU for organizations looking for a powerful and mature tool in the market due to its extensive capabilities for creating custom recognition and reconciliation engines. They praise its strong all-around solution, highlighting its high level of maturity and strong return on investment. Furthermore, users suggest giving USU a try, as they appreciate the team's willingness to help and resolve any conflicts or issues that may arise during implementation and usage. Overall, USU is highly recommended by users for its robust features and customer support.

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