Name: Knowledge Drive
Author: Knowledge Drive

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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Knowledge Drive is a knowledge management and collaboration tool designed to meet the needs of small businesses and startups. According to the vendor, it allows teams to access knowledge when and where it's needed, integrating with popular email and chat apps like Microsoft Outlook, Google Gmail, Slack, and Microsoft Teams. It also tracks knowledge that needs refreshing and unanswered questions.

According to the vendor, Knowledge Drive recommends responding to customer queries within 24 hours, aiming to help teams meet customer service expectations. By improving response time, it is said to potentially enhance customer satisfaction, loyalty, and provide guidelines for handling customer complaints.

According to the vendor, Knowledge Drive seamlessly integrates with Office 365 and Google Workspace, allowing users to find answers and save work knowledge within familiar tools such as Docs, Sheets, PowerPoint, Slack, and Mail. This integration eliminates the need to switch between applications, potentially improving productivity. Users are also claimed to be able to curate a comprehensive knowledge base in seconds from existing documents, presentations, and emails.

The vendor states that Knowledge Drive's AI-powered knowledge base builds itself by automatically extracting work knowledge and team knowledge from documents, presentations, and emails. This feature aims to save time and effort in manually curating the knowledge base, ensuring that knowledge is captured and accessible across platforms.

Knowledge Drive prioritizes data security and privacy, according to the vendor. It implements robust security measures to protect sensitive information and claims to comply with industry standards and regulations, providing users with peace of mind.

The vendor claims that Knowledge Drive's AI knowledge extraction feature works without compromising privacy. It does not require sending data to external servers, ensuring the confidentiality of sensitive information. This is said to provide a secure and private AI-powered knowledge management solution.

According to the vendor, Knowledge Drive seamlessly integrates with Microsoft Word, Google Docs, Microsoft Excel, Google Sheets, and Microsoft PowerPoint, allowing for easy knowledge sharing and collaboration within familiar productivity tools. Users can reportedly paste knowledge and statements into reports and sheets from a single source of truth with just one click.

The vendor claims that Knowledge Drive provides users with a quick overview of the knowledge status and updates through the "My Knowledge Quick Check" feature. It tracks both answered and unanswered questions, alerting users to knowledge that needs refreshing and helping them stay up to date with team knowledge.

Knowledge Drive utilizes advanced search engine technology, claims the vendor. This technology is said to find information even with spelling mistakes and errors, improving search accuracy and efficiency. It aims to provide users with a comprehensive search experience, enabling faster and easier access to team knowledge.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Knowledge Drive

Overview

What is Knowledge Drive?