TrustRadius Insights
KnowledgeOwl is a versatile knowledge base system that has successfully solved several business problems for users. Users can copy or sync …
Overview
What is KnowledgeOwl?
KnowledgeOwl from the company of the same name in Broomfield helps organizations of all sizes build better knowledge bases.
Recent Reviews
Leaving a review helps other professionals like you evaluate Knowledge Management Systems
Be the first one in your network to review KnowledgeOwl, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is KnowledgeOwl?
KnowledgeOwl from the company of the same name in Broomfield helps organizations of all sizes build better knowledge bases.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
What is SharePoint?
Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.
Product Details
- About
- Tech Details
What is KnowledgeOwl?
KnowledgeOwl Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
KnowledgeOwl is a versatile knowledge base system that has successfully solved several business problems for users. Users can copy or sync articles to restructure projects in the help center, saving time and providing an excellent user experience. The platform has been tweaked to meet the unique needs of different companies, resulting in improved corporate knowledge and employee engagement.
Customized templates, search functions, and subscriptions to topic areas make posting new content, receiving updates, and finding information a breeze, which reduces frustration within teams and helps them collaborate more efficiently on large projects. Additionally, mapping retiring employees' knowledge on KnowledgeOwl ensures that valuable information is not lost as they leave the company. The software is highly customizable, with drag-and-drop functionality that makes documentation management more efficient while also allowing companies to retain their culture in a simple but powerful way. Ultimately, KnowledgeOwl has proven itself as an excellent tool for companies that need to deploy knowledge bases quickly and easily while promoting consistency within their teams.
Customization: Users appreciated the level of customization available in KnowledgeOwl, including the ability to structure knowledge bases with subcategories and articles. They found the organization of folders and subfolders to be user-friendly and easy to navigate, and appreciated the ability to customize the CSS to their liking. Reviewers liked that KnowledgeOwl was fully customizable with a little CSS, which allowed them to create a knowledge base that aligned with their company's branding and style.
Ease of use: Users found KnowledgeOwl easy to use for both technical and non-technical personnel. The software is very simple and easy to use, allowing users with very little technical skills to pick it up easily. Additionally, many users appreciate the ease of storing and accessing information for new employees.
Customer Support: Reviewers praised KnowledgeOwl's customer support team, which they described as prompt, friendly, and helpful. They appreciated the team's responsiveness to questions or concerns, felt that the team was always willing to go above beyond help. The customer support received high praise from reviewers who described it as responsive, helpful, compassionate, dedicated; impressed by how the support staff went above beyond answer questions fix issues help customize knowledge base.
Difficulties with User Interface: Some users have reported issues with the user interface, including formatting problems on pages and restrictions on the bullet and numbering system. A few users also found it difficult to copy and paste content without formatting errors.
Inadequate Reporting System: Some users complained about the lack of detailed reporting in the backend, which could be improved by adding more robust glossary and search systems. Several reviewers expressed their desire for better versioning options for categories and bulk editing capabilities.
Security Concerns: A few users reported security concerns with Google displaying links that looked like KnowledgeOwl but were not pointing at its domain.
Users highly recommend KnowledgeOwl for its core functionality as a knowledge base solution, citing it as a great tool for storing and accessing important processes and procedures. They also commend KnowledgeOwl for being user-friendly, especially for non-technical writers.
Another common recommendation is to consider KnowledgeOwl if you need a lightweight solution without software or XML. Users suggest exploring its features through the free trial and praise the responsive and helpful customer service.
Users also recommend KnowledgeOwl for building or migrating a knowledge base, emphasizing its ease of setup and usability for team members. However, they acknowledge that some knowledge of web development may be required for optimal use.