What is Kolank?
Kolank is an automation platform for freight brokerages. It handles operational communication and workflow automation across multiple channels including email, chat, phone,and messaging, to enable brokerage teams to maintain consistent 24/7 coverage without scaling headcount proportionally.
Core Capabilities
- Multi-Channel Communication Management - Kolank manages carrier and customer communications across Email, Google Chat, and Telegram from a unified interface. The platform maintains conversation context across channels and supports document sharing (PODs, BOLs, rate confirmations, invoices).
- Operational Workflow Automation
- Customer Communication: Automated status updates, delay notifications, and delivery confirmations
- Carrier Coordination: Insurance verification, rate negotiation support, and check call automation
- Load Tracking: Real-time driver tracking, ETA calculations, and proactive exception alerts
- Document Processing: Automated extraction from emails and attachments into TMS systems
- Invoice Management: Carrier invoice processing, rate verification, and payment preparation
Key Differentiators for Kolank
- Freight Specific AI: Purpose built for freight brokerage workflows, terminology, and crisis scenarios (breakdowns, carrier cancellations, temperature failures)
- Multi Channel Native : Handles email, chat, and messaging without requiring customers or carriers to change how they communicate
- Document-Aware : Processes and shares freight documents (BOLs, PODs, rate cons) within conversation context
- Exception First Design : Handles routine operations autonomously while escalating exceptions requiring human judgment
Business Impact
Kolank helps brokerages to reduce time spent on check calls, document follow-ups, and status update requests allowing teams to focus on margin optimization, carrier relationships, and customer retention rather than administrative throughput.
Categories & Use Cases
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Screenshot of the Kolank AI agent for freight brokers, used to automate repetitive operational work in brokerage teams.