Skip to main content


What is Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence…

Read more
Recent Reviews

TrustRadius Insights

Users have found the platform provided by Kore AI to be user-friendly and intuitive, enabling them to easily interact and find solutions …
Continue reading
Read all reviews
Return to navigation


View all pricing

What is Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

16 people also want pricing

Alternatives Pricing

What is Zoom Contact Center?

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

What is ManyChat?

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

Return to navigation

Product Demos

20mins Platform Demo Video


Chatbot Builder Demo (25 mins) -

YouTube Experience Optimization (XO) Platform - Analyze Experience (Conversational AI Analytics)

YouTube Experience Optimization (XO) Platform - Deploy Experience

YouTube Experience Optimization (XO) Platform - Build Experience

Return to navigation

Product Details

What is Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code; deploy them on 35+ voice and digital channels in 100+ languages. Pre-built connectors and templates for common enterprise systems minimize time-to-market.

As an enterprise conversational AI platform , the solution helps enterprises automate business voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. The vendor boasts more than 200 global 2000 companies as users of’s experience optimization (XO) platform to automate their interactions and achieve extraordinary outcomes for over 200 million users worldwide. Features

  • Supported: Multi-engine NLU
  • Supported: Explainable AI
  • Supported: No-code Environment
  • Supported: Third Party Integrations
  • Supported: Contextual Intelligence
  • Supported: Extensive Analytics
  • Supported: Single Click Deployment
  • Supported: Multilingual
  • Supported: Universal Virtual Assistant Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics. Video Experience Optimization (XO) Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesNorth America, Europe, APAC, Middle-east, South Americs, Africa
Supported Languages100+ Languages
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the platform provided by Kore AI to be user-friendly and intuitive, enabling them to easily interact and find solutions quickly. has been particularly beneficial for users interested in bot development and conversational flow, as it provides a seamless experience without requiring coding knowledge. The software has also been instrumental in solving major problems in ITSM, reducing traffic to agents, and improving overall business performance. By automating repeated customer questions, has helped organizations reduce contact center costs. Industries such as Hospitality, Airlines, and Customer support have successfully utilized's API calling, AI Intents, and Knowledge Graph functionality. Additionally, the low code/no code feature of has been valuable for users who want to create chatbots without extensive coding expertise. Overall, Kore.AI provides efficient NLP and semantic analysis capabilities that understand user utterances and deliver appropriate responses. It has successfully solved various IT-related problems and significantly reduced response time by having solutions available within the bot itself. Furthermore, Kore.AI's AI-driven voice solutions and interactive bots have effectively replaced customer care teams in many enterprises. With its versatile features and user-friendly interface, Kore.AI caters to developers of all levels and offers a helpful community for support. Users appreciate its templates and customization options that facilitate the creation of virtual assistants for various clients across industries such as banking services, travel, utility, and financial services. By optimizing marketing and sales teams' time while enhancing the overall user experience, chatbots built with Kore.AI have proven to be highly efficient tools for lead generation and product information on websites. Moreover, they have improved interaction between organizations and customers by reducing waiting time and enhancing customer service quality. Kore.AI's platform also supports the development of virtual agents that can handle basic user queries without involving higher-level support, which improves containment rates for businesses. Overall, Kore.AI's comprehensive set of features enables businesses to automate processes effectively, improve customer service quality, and reduce operational costs.

Technical Strength and Extensive Integrations: Users praised as a leading vendor in the Conversational AI domain, highlighting its technical strength and extensive integrations. They find the platform robust and feature-rich, allowing for the creation of complex chatbots with ease. The availability of numerous integrations is also appreciated by users, as it allows them to customize and expose their bots in different modes. User-Friendly UI: Users found the user-friendly UI of helpful in creating chatbots. The intuitive design and simple drag-and-drop functionality make it easy for both non-experts and experienced users to navigate and build conversational flows efficiently. Comprehensive Documentation and Support: Users highly value the comprehensive documentation provided by, making it easy for them to read and apply the steps for creating chatbots. Additionally, they have a great overall experience with's technical support, learning opportunities, workshops/webinars, community forum, trainers' expertise, personal support, responsive support team - all contributing to a smooth training experience and successful implementation of their projects. Some users even mention that provides excellent support for creating dialogue call flows and machine learning training. These three pros were mentioned repeatedly by reviewers across multiple reviews.

Difficult to create multiple digital forms: Many users have found it challenging to create multiple digital forms as there is no clone option available. This means they have to start from scratch each time, which can be time-consuming and inefficient.

Internal server errors when deleting bots: Users have reported experiencing internal server errors when trying to delete bots. This issue can disrupt their workflow and make it difficult to manage their bot inventory effectively.

Mismatched forms in dialog tasks: Some users have encountered problems with mismatched forms when attaching multiple digital forms in a dialog task. This inconsistency can lead to confusion and potentially impact the performance of the bot during interactions.

The following recommendations have been identified from user reviews:

  1. Users recommend calculating the ROI before purchasing the product. This step is important to determine if the investment in the product is worthwhile.

  2. The platform design is highly praised as it is described as consumer-use oriented. Users appreciate the user-friendly interface and intuitive features that make it easy to navigate and use.

  3. Users consider the Kore messaging platform as the best choice for Enterprise level chat bots. They find its functionality and capabilities suitable for their business needs.

  4. Lastly, users suggest signing up for botbuilder and creating a bot. This recommendation indicates that users find value in utilizing this tool to develop their own chat bots.

Attribute Ratings


(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Avinash Saklani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have been using for a very long time. I have used it to develop several enterprise-level chatbots for my clients using the platform. I provide various chatbot solutions in financing, banking, insurance, etc. It is easy to build a chatbot with a very impressive frontend. Using I have learned how to design Natural Language Processing for chatbots and improved my chatbot designing skills. There is no doubt that is one of the best AI chatbot platforms.
  • Natural Language Processing
  • Enterprise Level Chatbots
  • Sophisticated Platform
  • Best AI chatbot solutions
  • Regular Updates
  • Chat Management and Session Management
  • Statistics
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with
  • Increased Scalability
  • Multiple Deployment Models
  • Manny Channels Support
First of all, It has been great till now in my opinion. I have helped in building more than 10 chatbots using this platform and have not faced any major issues till now. It builds enterprise-level chatbots with just a little knowledge of coding. It is intelligent and answers all possible questions of clients. It needs just some minor fixes but overall it's superb.
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the platform.
Chhaya Singh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We are using for our e-commerce channel. Virtual assistants of take care of interacting with the customers and initiating solutions. In the event that a customer wishes to return an item, these assistants interact with the customer and communicate regarding the process.
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
  • Pricing.
Users will find the platform very easy to use. This platform can be used by anyone, regardless of their technical skills. This application supports API integration which can be used to pass data to third-party tools.
  • Assisted in solving customer questions.
Our experience using makes it one of the best AI chatbot platforms we have ever used. bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
Using has been extremely helpful for us in answering customer questions. Our Customer support team has experienced a decrease in overall workload.
Return to navigation