Kore.ai

Score8.3 out of 10

10 Reviews and Ratings

What is Kore.ai?

Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.

Categories & Use Cases

Media

Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.

Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.

the UI to train the IVA for intents, entities, synonyms, and traits

analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.

1 / 4

Avinash Saklani View profile

Frontend Developer in Information Technology at Fiverr (1-10 employees employees)

Use Cases and Deployment Scope

I have been using Kore.ai for a very long time. I have used it to develop several enterprise-level chatbots for my clients using the Kore.ai platform. I provide various chatbot solutions in financing, banking, insurance, etc. It is easy to build a chatbot with a very impressive frontend. Using Kore.ai I have learned how to design Natural Language Processing for chatbots and improved my chatbot designing skills. There is no doubt that Kore.ai is one of the best AI chatbot platforms.

Pros

Natural Language Processing
Enterprise Level Chatbots
Sophisticated Platform
Best AI chatbot solutions

Cons

Regular Updates
Chat Management and Session Management
Statistics

Return on Investment

Increased Scalability
Multiple Deployment Models
Manny Channels Support

Usability

Chhaya Singh View profile

CEO in Sales at Pendle Agro (11-50 employees employees)

Use Cases and Deployment Scope

We are using Kore.ai for our e-commerce channel. Virtual assistants of Kore.ai take care of interacting with the customers and initiating solutions. In the event that a customer wishes to return an item, these assistants interact with the customer and communicate regarding the process.