Korero Reviews

3 Ratings
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Score 8.8 out of 100

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April 19, 2021
Jagdeep Kaur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support Rating

10
They are very quick to answer your query and they give great support from the moment you sign up for Korero. I was referred to use this platform for the same reason by a friend and now after using it I can bet they are not just responsive but they also ensure customer expectations are met and the customer experience while using Korero is flawless.
Read Jagdeep Kaur's full review
April 29, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

10
The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
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Feature Scorecard Summary

Customer data management / contact management (3)
8.2
Workflow management (3)
8.1
Opportunity management (3)
8.4
Integration with email client (e.g., Outlook or Gmail) (1)
9.1
Quote & order management (3)
7.1
Channel / partner relationship management (1)
8.2
Case management (3)
8.1
Help desk management (3)
7.0
Lead management (3)
7.9
Email marketing (2)
7.7
Task management (3)
8.6
Billing and invoicing management (3)
8.1
Reporting (2)
8.1
Pipeline visualization (3)
8.5
Custom fields (3)
7.3
Scripting environment (2)
8.6
API for custom integration (1)
8.2
Role-based user permissions (3)
8.5
Social data (1)
6.4
Mobile access (3)
8.1

What is Korero?

Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts a simplified User Interface for a great User Experience.

Korero is available as a Software as a Service solution – pay as you go, cloud enabled with an omnichannel presence (Android version available on Google Store) – access anytime, anywhere on multi browsers and multi devices.

1. Out of the box use

* Korero comes pre-configured with a set of processes, dashboards, built-in analytical tools (KPIs) and number of features and functionalities for enterprises / start ups with a geo footprint can get started in minutes.

2. Customer journey integrated with Task / Approval management

* Workflows integrated with Sales processes, configure tasks and approvals, associate service level agreements for each activity to accelerate opportunity closure.

3. Automation adds value to business,

* Configure processes using rules and automate repetitive processes, emails, notifications & approvals for improved productivity.

4. Partner and Supplier Management



* Collaborate with internal users from other than sales functions and external parties in a secure manner to accelerate opportunity closures.


Korero Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureQuote & order management
Has featureChannel / partner relationship management

Customer Service & Support Features

Has featureCase management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureBilling and invoicing management
Has featureReporting

CRM Reporting & Analytics Features

Has featurePipeline visualization

Customization Features

Has featureCustom fields
Has featureScripting environment
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions

Social CRM Features

Has featureSocial data

Platform Features

Has featureMobile access
Additional Features
Has featurePlaybooks

Korero Screenshots

Korero Videos (3)

Watch RecuitPro - Manage lifecycle of profiles

Korero Downloadables

Korero Integrations

Twilio Programmable SMS, part of Twilio CPaaS, Microsoft

Korero Competitors

Korero Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Basic$10.00Per User
Professional$22.00Per User

Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Korero Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
100%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
0%

Korero Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat

Korero Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Android, Mobile Web
Supported Countries:Global
Supported Languages: English

Frequently Asked Questions

What is Korero's best feature?

Reviewers rate Task management highest, with a score of 8.6.

Who uses Korero?

The most common users of Korero are from Small Businesses and the Information Technology & Services industry.