Name: Crisp Real-Time Risk Intelligence from Kroll
Rating: 9.5 (3 reviews)
Author: Kroll

Customer Training

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Automation Testing

Cross-Browser Testing

Interactive Application Security Testing (IAST)

Product Analytics

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Emissions Management

IP PBX

Knowledge Management

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Cost Management

Cloud Storage

Data Integration

Embedded Database

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed DNS

Mobile Identity

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Privileged Access Management

Value Stream Management

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Audio Editing

Click Fraud

Content Management

Data Cleansing

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Writing and Proofreading Tools

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Sales Engagement

Sales Incentive Compensation Management

Sales

Database Security

Security

Animation

Debt Collection

Laboratory Information Management

Legal Case Management

Spreadsheet

Vertical-Specific

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### Social Media Monitoring
Users have expressed mixed opinions regarding Crisp Real-Time Risk Intelligence from Kroll's social media monitoring capabilities. While some users appreciate the ease of integrating multiple social media channels and the ability to gather feedback efficiently, others have highlighted areas for improvement, such as the need for more advanced features like satisfaction ratings within the chatbox and the ability to push conversations to Salesforce. Despite these varying perspectives, users generally acknowledge the platform's potential for enhancing social media monitoring efforts with its intuitive interface and responsive customer service.

### Customer Interaction Management
Users consistently highlight Crisp Real-Time Risk Intelligence from Kroll's customer interaction management as a standout feature, praising its ability to facilitate real-time engagement with website visitors, prospects, and leads. The platform's intuitive interface, customizable chat features, and global visitor map are particularly well-received, enhancing user engagement and driving sales conversions. Additionally, users appreciate the tool's integration capabilities with other platforms like Slack and CRM systems, enabling efficient routing of chats and personalized interactions with customers. Despite some minor drawbacks such as message revoking restrictions, users overall find Crisp's customer interaction management functionalities to be highly effective in improving customer satisfaction and response rates.

### Real-Time Communication
Users consistently highlight Crisp Real-Time Risk Intelligence from Kroll's real-time communication features as a key strength, citing its effectiveness in facilitating instant connections with prospects and customers. The platform's live chat functionality, SMS integration, and ability to track response times are commended for streamlining communication processes and improving customer interactions. Additionally, users appreciate the platform's user-friendly interface and customizable chat options, which contribute to a positive experience in managing real-time conversations.

### Customer Support Solutions
Users consistently praise Crisp Real-Time Risk Intelligence from Kroll for its exceptional customer support solutions and helpful support team. The majority of reviewers highlight the prompt and effective responses provided by the support team, emphasizing the team's willingness to address queries and resolve issues in a timely manner. Additionally, users appreciate the user-friendly interface and the range of features available within the customer support solutions, such as ticket management, knowledge base, and automated replies. Despite a few minor concerns raised by some users regarding specific customization options and integrations, the overall sentiment towards Crisp's customer support solutions remains positive and laudatory.

### Multilingual Support
Users consistently highlight Crisp Real-Time Risk Intelligence from Kroll's multilingual support as a standout feature, emphasizing its smooth translation functionality and ability to facilitate communication across diverse languages. While some reviewers express minor concerns about the performance of the translation feature on the Android app, overall sentiment leans towards appreciation for the platform's effective multilingual capabilities. The integration of live chat translation and the ease of routing conversations based on language characteristics are particularly lauded by users, underscoring the value that multilingual support adds to the user experience.

### Chatbot Integration
Reviewers have varied opinions on the chatbot integration capabilities of Crisp Real-Time Risk Intelligence from Kroll. Some users praise the efficiency and effectiveness of the chatbot, highlighting its ability to streamline customer interactions and save time for the team. On the other hand, there are concerns raised about the completeness of the chatbot module, with users mentioning limitations such as the lack of advanced customization elements and the inability to automatically send chat transcripts upon completion. Despite these drawbacks, the general consensus leans towards the chatbot being a valuable tool for enhancing customer support and engagement.

### Marketing and Sales Enablement
Users consistently highlight Crisp Real-Time Risk Intelligence from Kroll's marketing and sales enablement features as key strengths of the platform. The integration of CRM, response systems, and email campaigns into a unified tool has been particularly lauded for streamlining targeted campaigns and enhancing customer feedback responsiveness. Despite some minor concerns about the learning curve of certain features like the email marketing tool, users appreciate the overall effectiveness and versatility of Crisp's marketing and sales enablement functionalities.

### Mobile and Web Applications
Users generally appreciate the functionality of Crisp Real-Time Risk Intelligence from Kroll's mobile and web applications. The reviews highlight the ease of use and the availability of features on both the mobile and web platforms. While some users mention occasional issues such as notification delays and feature disparities between the mobile and desktop versions, overall, the sentiment leans towards positive experiences with the applications. Users value the customization options, integration capabilities, and the simplicity of the UI on both platforms. Despite minor concerns like translation issues and occasional app crashes, users find the mobile and web applications of Crisp Real-Time Risk Intelligence from Kroll to be effective tools for engaging with customers and managing support efficiently.

### Reporting and Analytics
Users have expressed a mix of feedback regarding Crisp Real-Time Risk Intelligence from Kroll's reporting and analytics features. While some users appreciate the basic metrics and insights provided by the analytics tool, others have highlighted the need for more advanced reporting functionalities such as detailed statistics by channel, message, and agent performance. There are also suggestions for improvements in areas like response time measurement, customization options, and data source integration for a more comprehensive analysis. Despite some limitations and areas for enhancement, users acknowledge the potential of Crisp's reporting and analytics tools in aiding business management and decision-making processes.

### User Experience and Interface Design
Users consistently highlight the exceptional user experience and interface design of Crisp Real-Time Risk Intelligence from Kroll in their feedback. They appreciate the intuitive nature of the platform, the ease of navigation, and the visually appealing design elements. While some users suggest minor improvements for customization options, the overall consensus is positive regarding the user-centric approach and functionality of the UI/UX design.

### Automation and Efficiency Tools
Users appreciate the robust automation features offered by Crisp Real-Time Risk Intelligence from Kroll, citing its ability to streamline tasks and enhance operational efficiency. While some users express a desire for more advanced customization options and additional automation rules, overall, the consensus leans towards the platform's effectiveness in automating processes and improving overall efficiency within teams.

Based on user reviews, the following are the most common recommendations for Crisp:

- Users recommend taking advantage of Crisp's 14-day trial to explore its features and functionalities.
- Several reviewers have mentioned that Crisp is a simplified and cheaper alternative to Intercom, making it a cost-effective choice.
- Users suggest reading Crisp's documentation as it provides helpful information on using the platform effectively.

These recommendations highlight the value of trying Crisp through its trial period, its affordability compared to Intercom, and the usefulness of its documentation.

Businesses using Crisp Real-Time Risk Intelligence from Kroll have reported solving a variety of problems, making it an effective tool with multiple use cases. Users have praised the software's ease of use and flexibility, particularly for sales, marketing, and customer service. Crisp has also been lauded as a more affordable alternative to Intercom, offering similar features and reliable customer support.

Users have found that the software is useful for website chat, email campaigns, knowledge base creation, and customer onboarding processes. By routing conversations based on specific characteristics, businesses can provide personalized service to their customers and improve lead generation efforts. The ability to communicate through various channels including Facebook, Twitter, and email has also made it easy for businesses to reach their audience where they are most active.

Crisp's features such as helpful bots and automated campaigns coupled with its seamless integration with Slack make it possible for businesses to quickly address customer questions and improve response times. Additionally, users have reported improved tracking of customer issues which makes it easier to follow up with customers in a timely manner. Overall, users have benefitted from Crisp's ability to handle all customer-facing communication while generating sales and increasing customer happiness.

Crisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.

Standard

Professional

Agency

Agency Plus

Zoho Social

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Team

Hootsuite

Crisp Real-Time Risk Intelligence from Kroll

At the most basic level, social monitoring incorporates scanning the web for potential PR crises, identifying industry trends, gathering intelligence on competitors and identifying sales opportunities. But the quantity of data these tools return can be overwhelming. Many tools have filters to help remove noise, and some include sentiment analysis which helps to categorize comments into positive or negative categories, but this is still a somewhat inexact science. 

Tools are distinguished by the social channels covered and number of languages supported.

Social Media Monitoring

Likelihood to Recommend

Kroll

AWS Elastic Beanstalk

Adobe PhotoShop

GetResponse

Freshsales

Beanstalk

Adobe Premiere Pro

DaVinci Resolve

Adobe After Effects

Webflow

Growth Marketing Manager

Crisp 2021-06-15 21:48:01

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Social Media Monitoring Tools

Crisp is a great Intercom alternative that has 95% of the functionality at a fraction of cost. It's a perfect tool for both sales and support departments: proactive conversations, chatbots, and an unlimited number of live agents make huge differences for both of the use cases.

Intuitive chatbot functionality
Unlimited number of live agents at one fixed price
Real-time assistance with cobrowsing feature
A decent number of integrations with popular tools

Number of native integrations could be bigger
Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)

Chat bots
Magic browse, which allows to see users screen real time
Unlimited seats on the "unlimited" package

Radically increased conversion rates due to proactive chat bots
Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
Saved hours of time of support team

Intercom, Freshworks CRM (formerly Freshsales) and Drift

Webflow, AWS Elastic Beanstalk, Airtable, n8n, GetResponse, Adobe After Effects, DaVinci Resolve, Adobe PhotoShop, Adobe Premiere Pro

Crisp Real-Time Risk Intelligence from Kroll

Overview

What is Crisp Real-Time Risk Intelligence from Kroll?