TrustRadius Insights
Excellent Support for Customers: Users have praised kronodesk for its excellent support system, allowing them to easily raise issues with …
Starting at $10 Per User per Month
View PricingOverview
What is KronoDesk?
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
Recent Reviews
Pricing
20-User
$10
Cloud
Per User per Month
10-User
$16
Cloud
Per User per Month
Single
$19
Cloud
Per User per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.inflectra.com/Purchase
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is KronoDesk?
KronoDesk Features
- Supported: Customizable Dashboards for Users & Support Agents
- Supported: Flexible Help Desk Ticketing with Customized Workflows
- Supported: Self-Service Knowledge Base
- Supported: Integrated Support Forums
- Supported: Powerful Reporting Features
KronoDesk Screenshots
KronoDesk Integrations
- SpiraTest
- RSS
KronoDesk Competitors
- Zendesk Suite
- Freshdesk
- ServiceWise
KronoDesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | English, French, German |
KronoDesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 35% |
| Mid-Size Companies (51-500 employees) | 45% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Excellent Support for Customers: Users have praised kronodesk for its excellent support system, allowing them to easily raise issues with agents. This has been mentioned by multiple reviewers, indicating that the software effectively facilitates communication between customers and support staff.
Diverse Functionality: Reviewers appreciate the diversity offered by kronodesk, which allows them to multitask in different directions. This suggests that the software offers a wide range of features and functionalities that cater to various needs.
User-Friendly Interface: Users have found kronodesk's user interface to be astonishingly friendly and surprisingly easy to use. This positive feedback implies that the software has an intuitive design, making it effortless for users to navigate and efficiently perform tasks.
Slow Performance: Some users have experienced slow performance with the software, which they attribute to the high number of agents using it at work. This issue has been mentioned by multiple reviewers and may impact overall productivity.
Lack of Customization Options: Users have expressed frustration with the lack of customization options in certain areas of the software that do not meet their company's specific needs. Several reviewers have highlighted this drawback, indicating a desire for more flexibility and adaptability within the software.
Limited Integration with Exchange Server: The inability to link the software to an exchange server has been mentioned as a limitation by some users, limiting its functionality for those who rely on such integration. This issue has been raised by multiple reviewers, suggesting a need for improved compatibility with other systems.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 30, 2017
KronoDesk as solid KnowledgeBase
It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.
- As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
- The overview and tracking are most important to me.
- The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
- A quick issue entry with the most important information would be helpful.
- A "live" report that can contains my current "hot" issues would be helpful.
90%
9.0
90%
9.0
92%
9.2
- The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Several freeware/shareware tools like Bugzilla are missing integration with other systems.
HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.