Optimum Solutions HRIS has the best customer service
We use Optimum Solutions in our Payroll/HR department to manage our employee information as well as for weekly hourly, semi-monthly …
Overview
What is Optimum Solutions HRIS (discontinued)?
Optimum Solutions, Inc. was a software development company providing Payroll, Human Resources, and Time & Attendance software for both the IBM iSeries (AS/400) and Microsoft Windows platforms or in the cloud. In October 2019 they were acquired by Kronos, Inc…
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What is Optimum Solutions HRIS (discontinued)?
Optimum Solutions, Inc. was a software development company providing Payroll, Human Resources, and Time & Attendance software for both the IBM iSeries (AS/400) and Microsoft Windows platforms or in the cloud. In October 2019 they were acquired by Kronos, Inc (now UKG after merging with Ultimate…
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What is Optimum Solutions HRIS (discontinued)?
Optimum Solutions HRIS (discontinued) Features
- Supported: One master file database
- Supported: Software uniquely configured during implementation
- Supported: Individual dedicated support representatives
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Brief Overview on the Benefits of using Optimum Solutions HRIS
Optimum Solutions HRIS (discontinued) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Optimum Solutions HRIS (discontinued) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 45% |
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(10)Reviews
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September 27, 2018
Optimum Solutions HRIS has the best customer service
We use Optimum Solutions in our Payroll/HR department to manage our employee information as well as for weekly hourly, semi-monthly salaried, commission and bonus payrolls. Currently only our Payroll/HR department utilizes the software but we are in the process of rolling out portions of the software to be used by employee supervisors and their employee self-service module that the employees will use to view/change their personal information as well as selected deductions.
- First and foremost in my opinion Optimum Solutions has great customer service. We are assigned a specialist and can work with that person for every issue or question that arises. The specialist becomes familiar with our company and processes which makes interactions with them faster.
- Optimum Solutions knows our business and offers helpful ways for us to work with their software to achieve our goals.
- The turn around time for any question or issues is usually 2 hours or less. If our specialist doesn't have an answer they will work diligently with other employees with the company to provide us an answer in a quick amount of time.
- Everyone I've dealt with at Optimum Solutions is friendly and knowledgeable . You can tell they love what they do and are always willing to help. Most employees have been with the company for a long time which tells me it's a great company to work for.
- We are currently using the software designed for the iSeries but are moving to their Windows platform. We are moving to the Windows platform to gain some functionality in terms of a robust Employee Self Service module.
- In the iSeries software the Payroll and HR functions are separate which makes it a little more difficult to see the whole picture of the employee record. In the Windows version the Payroll and HR functions work as one.
- The security for the iSeries side is a bit cumbersome in my opinion but we hope that is not the case in the Windows version of the software. We are planning to open up parts of the Windows version to the employee supervisors.
- Optimum Solutions lets us run all our payrolls seamlessly.
- If we have any questions or problems Optimum Solutions is just a phone call or email away. The Customer Service is the best.
- With the purchase of the Employee Self Service module that will be implemented in January of 2019 we will be able to eliminate the printing, folding, and distribution of check stubs as they will be available through self service. Also W2 information will be available there as well so no re-issuing of lost W2s saving us time and money.
We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.