Kustomer Reviews

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Score 7.9 out of 100

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TrustRadius Top Rated for 2020

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Anonymous | TrustRadius Reviewer
September 29, 2020

My Kustomer Review

Score 9 out of 10
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Kustomer Performances need improvement. The pages do load very slowly but that might be because of the information they carry. If Kustomer integrates with other software or systems it does slow the performance. They need to find a solution to this.
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Anonymous | TrustRadius Reviewer
October 29, 2020

Honesty At Work!

Score 10 out of 10
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Because ages load quickly, reports complete in a reasonable time frame, given their complexity
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Feature Scorecard Summary

Organize and prioritize service tickets (15)
Expert directory (14)
Subscription-based notifications (13)
ITSM collaboration and documentation (13)
Ticket creation and submission (15)
Ticket response (15)
External knowledge base (12)
Internal knowledge base (12)
Customer portal (11)
IVR (10)
Social integration (12)
Email support (15)
Help Desk CRM integration (10)

About Kustomer

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. The vendor states that Kustomer helps brands resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and by driving omnichannel experiences between customers and agents. The Kustomer open CRM platform is designed to minimize costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.

Today, the vendor states Kustomer is the core platform of some of customer service brands like Ring, Glovo, Glossier and Sweetgreen. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised over $174M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

Kustomer Downloadables

Kustomer Competitors

Kustomer Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Enterprise$89per month, per user
Ultimate$139per month, per user

Kustomer Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Modern Greek, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese