Kustomer

Kustomer Reviews

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Ratings and Reviews
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Kustomer Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
85%
8.5
Organize and prioritize service tickets (15)
86%
8.6
Expert directory (14)
83%
8.3
Subscription-based notifications (13)
85%
8.5
ITSM collaboration and documentation (13)
80%
8.0
Ticket creation and submission (15)
87%
8.7
Ticket response (15)
89%
8.9
Self Help Community (2)
77%
7.7
External knowledge base (12)
75%
7.5
Internal knowledge base (12)
78%
7.8
Multi-Channel Help (5)
84%
8.4
Customer portal (11)
86%
8.6
IVR (10)
83%
8.3
Social integration (12)
78%
7.8
Email support (15)
88%
8.8
Help Desk CRM integration (10)
87%
8.7

What is Kustomer?

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. The vendor states that Kustomer helps brands resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and by driving omnichannel experiences between customers and agents. The Kustomer open CRM platform is designed to minimize costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.

Today, the vendor states Kustomer is the core platform of some of customer service brands like Ring, Glovo, Glossier and Sweetgreen.

In late 2020, Facebook announced its intent to acquire Kustomer.

Kustomer Downloadables

Kustomer Competitors

Kustomer Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Enterprise$89per month, per user
Ultimate$139per month, per user

Kustomer Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesAfrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Modern Greek, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

What is Kustomer's best feature?

Reviewers rate Ticket response highest, with a score of 8.9.

Who uses Kustomer?

The most common users of Kustomer are from Mid-size Companies and the Apparel & Fashion industry.