Red Flag - kvCORE IS NOT SAFE TO USE!! Potential loss of all your database !
Red Flag!! Think twice if you are considering to use kvCORE. The most un-safe CRM I ever used, not recommend at all. kvCORE deleted my …
Overview
What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
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What is kvCORE?
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://i.insiderealestate.com/kvcore…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
My 5 Favorite RE Tech Features!! KVcore Demo
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kvCORE Playbooks - How to use kvCORE Playbooks to get real estate leads
YouTube
kvCORE Pricing - HUGE Discount for eXp Realty - What's the Price Difference?
YouTube
kvCORE SETUP TRAINING Videos - Drip Campaigns | Property Boost LEADS [TUTORIAL]
YouTube
kvCORE Training Videos - Top FIVE Things To Do On kvCORE Today!
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is kvCORE?
kvCORE is a real estate platform that helps brokerages, teams, and agents to scale and grow:
kvCORE features:
1) Dedicated IDX websites for all offices, teams, and agents - equipped behavioral intelligence, automation, and chat.
2) Smart CRM bubbles up top priorities for agents in one single dashboard.
3) Mobile app enables agents to wake up to warm leads right on their phone everyday.
4) Marketing automation system provides agents mass email + text, video messaging, power dialer, and pond accounts.
5) Social sharing tools drive exposure of listings.
6) Business analytics suite creates tight transaction integration and automation for payouts.
kvCORE Features
- Supported: Smart CRM
- Supported: IDX Websites
- Supported: Auto Nurture Campaigns
- Supported: Mass Email + Text + Video
- Supported: Mobile App + Dialer
- Supported: Lead Gen Tools
- Supported: Listing Marketing
- Supported: Squeeze Pages
- Supported: Behavioral Intelligence + Automation
- Supported: Integration Ready
- Supported: Voicemail Drop w/BombBomb
- Supported: Pond Accounts
- Supported: Business Analytics Suite
- Supported: Social Sharing Tools
kvCORE Screenshots
kvCORE Video
Quick overview of the kvCORE platform.
kvCORE Integrations
kvCORE Competitors
kvCORE Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
The kvCORE platform is described by the vendor, Inside Real Estate in Draper, as a next-gen solution for modern brokerages and enterprises to run their entire business on one platform.
Reviewers rate Support Rating highest, with a score of 2.
The most common users of kvCORE are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
kvCORE is widely used by real estate agents and brokerages for a variety of purposes. Users rely on kvCORE to effectively manage their schedules, ensuring that they stay on top of important tasks and maintain consistent contact with leads. The software's lead generation and auto-marketing capabilities are highly valued by users, particularly the lead gen squeeze page feature which generates a significant number of leads for their businesses. The kvCORE app is also greatly appreciated as it allows users to receive instant notifications on their phones, enabling quick and convenient responses to new leads, questions, or texts.
For eXp Realty agents, kvCORE serves as an essential tool, providing each agent with their own dedicated agent system, website, and CRM. Many users consider kvCORE to be their primary customer relationship management solution, using it as a hub for marketing campaigns such as mass texting, mass emailing, and video sharing. It has proven instrumental in streamlining business processes and taking businesses to the next level.
Additionally, entire organizations utilize kvCORE as a comprehensive system for CRM, lead generation, sales opportunities, and client management. The software helps prevent missed opportunities through automated communication and prompts for manual follow-ups. Despite some complexities reported by certain users in terms of training and customization processes, many appreciate the depth and usefulness of kvCORE in various aspects of their real estate business.
While there have been reports of challenges such as difficulties with lead imports when switching brokerages and complaints about the training process, other users have found success in using kvCORE for creating marketing materials, generating leads, and closing deals. It is worth noting that the software may be better suited for large enterprise brokerages due to its advanced features but can still be beneficial for individual agents who wish to drive leads through paid campaigns and automate communication efforts.
It is important to mention that some users have expressed concerns regarding customer support experiences and perceived lack of integrity from the company. Additionally, there have been instances where auto-replies to customers became obnoxious, leading to requests for unsubscribing. Furthermore, while kvCORE offers valuable services, it comes at a cost and some users have highlighted the need for better support in order to fully utilize its advanced system.
Overall, kvCORE is widely used by organizations and individuals for lead generation, client management, and communication. While experiences and satisfaction levels may vary, many real estate professionals find value in the software's features.
Automation Efficiency: Users have expressed that kvCORE's automation feature is incredibly helpful in managing leads, with some mentioning how impressed they are with the software's ability to automatically send texts and emails based on lead actions. This automation has made lead management more efficient for users.
Easy Lead Generation: Many users highly praise kvCORE's squeeze page feature, noting that it simplifies lead generation by handling all the necessary steps, such as capturing contact information, sending relevant homes, and even sending automated thank-you texts. They appreciate how this feature ensures no potential opportunities fall through the cracks.
Organizational Assistance: Users value how kvCORE helps them stick to a daily schedule by providing tasks to complete each day. By logging in and following the instructions provided, users can easily perform actions like calling leads or creating market reports. This feature simplifies lead management and helps users stay organized and on task.
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Lack of Customization Options: Some users have expressed a desire for better customization options for their websites in kvCORE. They feel that the current templates do not offer enough flexibility to truly reflect their brand and unique selling points.
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Slow Support Response Times: Several users have mentioned that they would like quicker response times from the support staff at kvCORE. They find the current wait times for support chat to be long and prefer more timely assistance when they encounter issues or have questions.
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Non-Intuitive User Interface: Users have commented that they find the software interface of kvCORE to be non-intuitive and not designed with regular users in mind, but rather geared towards software engineers. They believe that improvements could be made to make it more user-friendly and easier to navigate, especially for those without technical backgrounds.
Users commonly recommend the following for KvCORE:
Invest time in training: Users suggest dedicating a good amount of time upfront to learn how to use KvCORE effectively. They recommend watching training videos, signing up for training webinars, and utilizing all the training material available. Users advise investing in training to become proficient with KvCORE's features and recommend joining the mastermind group and relying on customer support for assistance.
Utilize all features and possibilities: Users highly recommend exploring the possibilities of KvCORE to enhance business communications. They suggest setting up customers on drip campaigns to stay in touch and recommend switching to KvCORE for better lead tracking and marketing plans. Users also advise utilizing the Smart CRM feature of KvCORE and recommend running through basic training and importing contacts to the CRM immediately.
Take advantage of resources: Users highly recommend taking advantage of the help available for learning how to use KvCORE. They suggest watching tutorial videos in the system and on YouTube, as well as attending webinars and researching all the benefits offered. Users also advise finding someone experienced with the software to show you how it works and suggest spending time playing with the features of KvCORE on a daily basis.
Overall, users recommend investing time in training, utilizing all features of KvCORE, and taking advantage of available resources to make the most of this system for website management, dialer, CRM, lead gen, and more.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
- not really help but cause big loss to my business
- big safety concerns to loss my database which never happened with my other CRM before!! Also if you are individual users the cost is super high which is not worth,
January 10, 2024
kvCORE could potentially ruin clients relationships.
- Holds client information and touch points
- Organizing clients based on personal tags
- Stop automatically forcing all of my clients into a drip campaign with tons of emails and texts.
- Ensure leads sent to agents aren’t only after 2am - some of us have to sleep, and refuse to have our phone on in the middle of the night.
- Longer response times to accept leads. 3 minutes is pathetic - if I were shopping for a house and someone called me 3 minutes after I clicked I liked a house, I would actually be disturbed.
October 24, 2023
kvCORE for a new brokerage "Fail"
Score 2 out of 10
Vetted Review
Verified User
- Support AI bot is good at replying within 1 to 24 hours but never sooner
- Gives you daily reminders to call people you have already identified as not to be called
- Provides an attractive IDX web site that is down almost as often as it works
- Provides a search alert feature for clients that won't allow you to set up searches with custom criteria more than one option per search
- Email feature could allow you to send with an attachment
- In my opinion, support could help find resolution or answers to simple problems in less than 3 weeks average, difficult issues take longer and often never get resolved.
- Prospect search alerts could allow reasonable functionality, Cannot set up a search for a 1 story, 1.5 and a 2 story home only. In my experience, this request will land no results because each one cancels the other out and the system will not allow to set up a search for one or the other. We were informed by support after months of trouble with this that it won't be fixed likely ever because no other brokers want to be able to set up searches with that type of customization.
- Provide a dashboard for company and personal account settings that allows you to see what your money is being spent on. In my experience, there are tons of add ons and as soon as you sign up for one you never get to see what you're paying for. You have to go through, in my opinion, the horrible support system to try and learn what you have and cancel or add things. Very user unfriendly and feels like they are trying to scam extra charges to your credit card.
- In my experience, the system is so difficult to use that it's hard to get agents to use it. The ones that do get discouraged pretty quickly when the simple basics don't function regularly and the advanced features are often so difficult to figure out that the agents give up before they even figure out if they do work or not.
- In my opinion, the quality and quantity of the very expensive PPC ad leads are very poor. Majority have no phone and bad email is very common as well. In my experience, when we switched our PPC ads to kvCORE we doubled our ad spend and immediately started getting half as many leads and most with no contact info. I feel they do make you agree to a year contract before allowing you to see how bad their leads are. This is clear why after using this for 6 months.
- If you have support questions, in my opinion, the chat box bot is worthless because even though it's AI it still doesn't respond in a timely matter. It seems like the system watches to see when your browser activity stops and then responds to you. In my experience, when you don't reply immediately it asks if you're still there then it closes your support request out. Even if you're still on the computer working you don't see this unless you're in kvCORE watching the support box. Who in business has time to sit for hours on end watching a support box window, especially one that almost never has any answers for you?
- The sales department for kvCORE is great and they will make it look like a total game changer, which it is. In my opinion, the problem they hide from you is that it changes the game to one where you start losing unless you find another system quickly to cover all the bases that kvCORE doesn't. My understanding is that the custom plan that you can't get unless you're over 100 agents may have better support and allow you to customize the system to actually work. On the lower plans for smaller brokerages and teams, I feel this is a nightmare of a system. So robust with features that do you no good because, in my opinion, they don't function as advertised.
October 10, 2023
kvCORE - One step forward, two steps back.
- In my opinion, thinking of new useless ways to milk more money from subscribers
- In my experience, customer service reps not knowing the products available, or even being helpful assisting you. They put a ‘ticket in’ and nothing gets fixed.
- In my experience, constant bugs and problems. Very consistent with this one
- Literally everything. I think their free websites are terrible. Good luck getting it to pop up well on a google search.
- In my experience, their campaigns are useless on their own.
- In my opinion, Support is terrible
- Emails lack options to add attachments
- System doesn’t remove duplicate clients
- In my experience, when you transfer a lead, they will keep getting the previous agents campaigns. I think this is super confusing for consumer and terrible for agents since you need to constantly babysit kvCORE.
February 09, 2023
kvCORE is TRASH, DO NOT SIGN UP WITH THIS COMPANY
Score 1 out of 10
Vetted Review
Verified User
December 03, 2022
I have never used a product that was less user friendly.
Score 1 out of 10
Vetted Review
Verified User
- Not one thing!
- It sends unwanted canned responses to potential clients that you haven't approved. You must figure out how to use it to make them stop. This was day 1.
- If you like to learn using many many different videos to learn a product, then this maybe for you.
- As costly as I'm told kvCOREis for our brokerage, perhaps a training done done by a real live kvCORE trainer would be an excellent start.
- Having kvCORE up where the different components can be used separately. It very all-or-nothing now.
- Make it more user friendly.
July 20, 2022
A CRM on Steroids
- Communication
- Follow Up
- Engagement
- None that I can think of
July 08, 2022
You need to integrate kvCORE into your business
- Reminds me to follow up with clients.
- Runs fantastic ads on my listings.
- Helps me gain more contacts / leads.
- More initial training - like pop up tabs that walk you through the webpage.
- More help setting up my custom webpage.
- More guidance with campaigns.
- Artificial intelligence is very intuitive.
- The mass texting and email is very effective especially when you use hashtags.
- The Squeeze pages are easy to make and link to your social media.
- The search capabilities within the software work very well.
- The artificial intelligence sometimes says things an agent wouldn't say.
- The system doesn't verify phone numbers well enough.
- The prices for some services to export marketing are a little pricey.
July 07, 2022
kvCORE is well worth the money
- Feeds information to clients automatically.
- tells me when to call prospects and leads.
- keeps me informed on client activities.
- Quicker response by support staff.
- Easier methods for revising drip campaigns.
June 28, 2022
kvCORE Gets the Job Done!
- Automation
- Ease of use
- Providing a library of information
- Having access to customer service
- Customer service could respond a little faster
- Provide more free support instead of charging hourly
- Better customization options for websites
- Brokerage to Agent Management. We can assist agents with lead nurture and website edits, as well as see a rollup report of their engagement with their leads and contacts.
- I love the marketing automation. Not just smart campaigns. Market Reports and Setting up cool house search alert emails has been a key way our agents automate touches with their sphere of influence in kvCORE.
- kvCORE allows us to very easily run a free leads program. We run enterprise property boost to automatically drive leads from our listings into a pond where our agents claim and work leads.
- I love being able to spin up a new website for an agent in seconds, and editing their website for them easily allows us to provide an efficient high level of support.
- I also love how kvCORE keeps your leads and contacts private from your brokerage and how easy it is to export your contacts. Privacy is a cool feature.
- Their support is good, but wait times can be long. They want you to use their chat, but then when you ask your question, it can be a several hour wait time between responses. The people are nice and resolve your issue. But I think chat is for quick back and forth communication, not something with a long delay. Also, you can only really do it effectively on your computer, not on your phone.
- It's proving very tough to track leads from campaigns we are running ourselves. If your website converts a lead, it really just gives you the website source, and even that only some of the time. It would be great to create custom sources and have kvCORE track that traffic and lead via some sort of UTM tag or URL parameter.
- Some of the load times aren't great. When I load up my database, it takes a while to actually display. Also, when a lead is claimed in a pond, you have to refresh to be able to contact them. Then once you add a campaign, you have to refresh again to see the tasks that fire. This is a bit clunky.
- The app is great, but there is still some limited functionality. It would be great to access and claim leads from a pond on the mobile app. Also if you could get push notifications when new leads are added. Our time to lead sucks, and that's because kvCORE doesn't alert you super quickly.
June 22, 2022
kvCORE Review
Score 5 out of 10
Vetted Review
Verified User
- Advanced lead generation
- Real customer service
- Quick customer service response
Score 1 out of 10
Vetted Review
Verified User
- lead capture
- website
- customer/client follow-up
- Issue Resolution
- Customer Service
- Client follow up and follow through
Score 1 out of 10
Vetted Review
Verified User
- LEad generation
- marketing automations
- transaction managamanet
- CRM management
- Customer service
- Ease of use
- price
January 21, 2022
kvCORE Review
Score 1 out of 10
Vetted Review
Verified User
- Pleasant staff
- Steep training curve
- Time consuming
- Costly
- Not intuitive
- Designed for software engineers, not normal users
October 15, 2021
kvCORE - FAILS in my opinion
Score 1 out of 10
Vetted Review
Verified User
- Sales pitch
- Trainer training
- Software
- Management
- [In my experience] contract breech and fraud
- Effortlessly keeps me in touch with my leads- kvCORE automatically sends texts and emails to my leads when they favorite a property, begin their search again, or sign up on my site. It also calls me to directly connect to any new leads that I haven't yet contacted. I don't even have to think about it or schedule it, kvCORE automatically does it all for me.
- Effortlessly generates leads for me- with the squeeze page feature, all I have to do is copy and paste my customized direct link into my ads and kvCORE does the rest for me. It prompts the person for their contact info, sends them homes in the area and price range that is similar to the ad they clicked on, lets me know that I have a new lead, and automatically texts them from "me" thanking them for visiting my page and letting them know they can contact me with any questions. If they don't respond, kvCORE then calls me to automatically connect me with the lead to make sure that no one falls through the cracks.
- Helps me to effortlessly stick to a daily schedule- kvCORE keeps me on schedule by giving me tasks to complete each day to be sure I'm staying in contact with my leads. All I have to do is login, click on my notifications at the top and follow the instructions. Call this lead....add a search alert for this lead.....add a market report for this lead....it makes it so easy to stay on task!
- I would love to see when emails have been read.
- It would be great for the texting portion of the app to work a bit more like actual text where I could record a video on my phone to answer a question or thank them for looking on my site and be able to just record and send right from the text feature.
- I would love to see an automatic chat feature- like how we can automatically chat and connect with help. If our leads could connect and auto chat with us in the same way.
March 04, 2020
Awesome Product
- Takes the guess work out of using a CRM.
- Helps tracks statistics.
- It is user-friendly.
- Being able to use and send out video marketing materials.
- Templates for Landing pages.
February 28, 2020
Great Tool
- Staying in with contacts
- Creating lead gen campaigns
- Tracking activity of leads if they revisit our website
- I need to create custom pages on my website. Mostly to put properties that will be coming soon with pics and description.
February 28, 2020
kvCore review
- Automated contact
- Ability to categorize leads
- Keeps me in front of future customers
- I do not have any recommendations for improvement.
February 22, 2020
kvCORE is my Lead Generation Engine
- Lead Generation: organic leads straight into the CRM.
- Landing Pages: create custom campaigns.
- The videos are great, but they are very techie and hard to follow.
- The videos to learn the skill are not in the correct order as to WHEN in the person's knowledge base you need to learn them.
February 22, 2020
kvCore for all your business needs
- Call capture with a smart number.
- CMA builder.
- Data base management: AI drip systems, DIY email programs, and 36 touch.
- Past client follow up.
February 22, 2020
It changes your real estate biz for the better
- Ability to sync with our open house tool.
- Ability to group and bundle based on the type of contact.
- Some small glitches in interfacing with the iPad app.
- Would prefer a button that confirmed things.
February 20, 2020
kvCORE Delivers the Goods!
- Lead Generation.
- Drip Campaigns.
- More options of website design templates.
- Better looking CMAs.