Happy User
Pros
- Worked very closely with us on developing the Statement of Work and provided us with a very good roadmap
- Programmers completed the changes and improvements on time.
- The contact for issues that arise on a daily bases is able to work with our people in a very professional basis.
Cons
- Be more attentive to our needs and what we are looking for vs. telling us how we should work when it comes to improvements
- Develop LVConnect interfaces with more instruments that is universal and easy to use
Return on Investment
- The system has freed up chemists' time and effectively helped us to grow 12% per year over the past 3 years without adding a chemist FTE
Other Software Used
LabVantage, Microsoft Dynamics GP, GoldMine

