Name: Landis Contact Center
Price: 75 USD
Author: Landis Technologies

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Alumni Management

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Environmental Health and Safety (EHS)

Policy Management

Workflow

Enterprise

Accounting

Investor Relations

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Management

Cloud Storage

Converged Network Adapters (CNAs)

Database Load Balancing

Density-Optimized Servers

Fraud Detection

IT Asset Management

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Rack Servers

Technology Business Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Customer Journey Mapping

Email Marketing

Marketing Automation

Mobile Analytics

Press Release Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Relationship Management (CRM)

Presales

Quote to Cash

Sales

Identity Threat Detection & Response Software

Security

Construction Workforce Management

Dental

Emergency Notification

Loan Servicing

Revenue Cycle Management (RCM)

Vertical-Specific

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Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

Brightmetrics for Mitel MiContact Center

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Landis Contact Center

Contact center software (often CCaaS) enables organizations to manage customer interactions across voice, email, chat, SMS, and social media. Key features include IVR, ACD, omnichannel routing, call recording, analytics, and CRM integration. Designed for support and sales teams, these platforms improve responsiveness and CX. Compare cloud-based solutions by features, scalability, and verified user reviews.

Contact Center

Landis Contact Center main dashboard overview.

Landis Contact Center live wallboard example.

<p>Founded in 1995 by Matthew Landis in Ephrata, Pennsylvania, Landis Technologies has grown from a local startup to a global leader in communication software.</p><p><br></p><p>Our software journey began with the development of Customer Specific Pricing for Dynamics GP, followed by several more GP add-ons. This marked the start of our focus on building software that seamlessly integrates with Microsoft products, a specialty that defines us today.</p><p><br></p><p>In 2014, we launched Attendant Pro for Lync, later updated for Skype for Business in 2017, transforming business communication management. As organizations transitioned to Microsoft Teams, we quickly adapted. In 2021, we introduced the first Extend model <a title="Link: https://landistechnologies.com/microsoft-teams-contact-center/" href="https://landistechnologies.com/microsoft-teams-contact-center/" target="_blank" rel="noopener">Contact Center for Microsoft Teams</a>, and later that year we also released the <a title="Link: https://landistechnologies.com/microsoft-teams-attendant-console/" href="https://landistechnologies.com/microsoft-teams-attendant-console/" target="_blank" rel="noopener">Attendant Console for Microsoft Teams</a>.</p><p><br></p><div><div><div><div>At Landis Technologies, guided by our value of continuous improvement, we regularly update our products with new features to deliver seamless, integrated solutions for businesses worldwide.</div></div></div></div>

Landis Technologies

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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Landis Contact Center

Overview

What is Landis Contact Center?