Lane Tenant & Workforce Experience Platform, from VTS

The Lane Tenant & Workforce Experience Platform, developed by VTS, is a solution designed to enhance the tenant and workforce experience in commercial real estate properties. According to the vendor, this platform is suitable for businesses of various sizes that own or manage commercial real estate properties. It caters to professionals and industries such as commercial real estate professionals, property managers, facility managers, building operations teams, and tenant experience managers.

Key Features

Work Order Management: According to the vendor, the platform allows for the digitization of work orders with VTS Activate, enabling streamlined and optimized work order management processes. Users can collect building-specific information and configure settings for efficient task management. The platform also offers automated staff assignments, schedules, escalation rules, and notifications to optimize staffing and provide tenants with seamless in-app work order submissions.

Preventative Maintenance Tasks: The vendor claims that users can ensure proactive upkeep of spaces by scheduling and tracking routine maintenance activities through VTS Activate. The platform allows for the setup of automated reminders and notifications to stay ahead of maintenance issues and improve overall property condition and performance.

Tenant Insights: The vendor states that users can gain a deep understanding of tenant needs and preferences by leveraging powerful tenant insights provided by VTS Activate. Utilizing data on tenant use, work order metrics, revenue data, and feedback, users can make informed decisions and optimize tenant engagement and satisfaction.

Centralized Dashboard: According to the vendor, users can access a centralized dashboard in VTS Activate to view and manage all relevant information and tasks. This feature aims to streamline workflows, improve efficiency, and make data-driven decisions by having work orders, preventative maintenance tasks, tenant feedback, and other important data in one place.

Tenant Engagement: The vendor claims that the platform offers features and capabilities that can drive tenant engagement. It provides a seamless and user-friendly platform for communication, work order submissions, and progress tracking, aiming to enhance the overall tenant experience. The vendor also suggests that this can strengthen tenant relationships by addressing their needs and concerns in a timely manner.

Advanced insights & analytics: According to the vendor, the platform allows users to gather data and metrics to understand tenant sentiment and preferences. This capability aims to enable better decision-making and strategic planning. The vendor also suggests that users can anticipate tenants' needs and navigate renewals and relationships with the advanced insights and analytics capabilities provided by Lane Tenant & Workforce Experience Platform.

Access management: The vendor states that the platform offers robust access management features, aiming to deliver a secure and modern tenant experience. Users can enable tenants to easily access buildings and shared spaces using their mobile devices through digital access control.

Access with Apple Wallet: According to the vendor, the platform integrates with Apple Wallet, allowing users to add their employee badges to their iPhone or Apple Watch. This feature aims to increase convenience for tenants by enabling seamless access to office spaces without physical access cards.

Personalized experiences: The vendor claims that the platform allows users to create personalized and branded tenant experiences. It offers features such as news, content, events, and perks to keep tenants connected and informed about the building and its offerings.

Amenity booking: According to the vendor, the platform includes amenity booking features that streamline the booking process for available amenities. Users can enable tenants to easily book and manage amenities, collecting necessary payments and information, providing a seamless experience.