Lang.ai | A powerful AI platform to better understand you customers
I've been using Lang.ai to help drive customer retention and ease CX operations and have seen great results. It's easy to integrate with …
Overview
What is Lang.ai?
Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket…
Recent Reviews
Pricing
N/A
Unavailable
What is Lang.ai?
Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
4 people also want pricing
Alternatives Pricing
What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric…
What is RapidMiner?
RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer. RapidMiner’s project-based…
Product Details
- About
- Integrations
- Tech Details
What is Lang.ai?
Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.
Lang.ai Integrations
Lang.ai Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(2)Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
February 10, 2023
Lang.ai | A powerful AI platform to better understand you customers
I've been using Lang.ai to help drive customer retention and ease CX operations and have seen great results. It's easy to integrate with other systems, so I can keep all my customer data in one place. The AI-driven insights have also proven invaluable in helping me understand my customers better and make informed decisions. The whole process is streamlined and intuitive, allowing me to stay on top of things without spending too much time managing the system.
- It provides accurate natural language processing for a variety of tasks including text classification and sentiment analysis.
- It can quickly recognize intent from user input
- It works well with many languages
- More customization options when creating my own chatbot
- Better integration with other platforms like Slack
- The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
- It has enabled me to quickly identify key insights from my data and make decisions that help me improve my ROI.
- The platform is incredibly user-friendly, with intuitive dashboards and easy-to-use features that make it simple for me to get started.
- The software has allowed us to automate tedious tasks and focus on more important aspects of our business, which has resulted in increased efficiency overall.
I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.
February 01, 2023
Convenient platform for auto tagging and support tickets
We're a young firm, so initially I worried that we wouldn't be able to benefit sufficiently from Lang’s ai offering. But I quickly found out it is a very great tool I've discovered for both customer support and product. I endorse them to everyone I know and always remind people that Zendesk is useless without Lang.
- Great auto-tagging
- Improved tagging structure and system
- Efficient notes and organisation
- Easier to navigate for new employees - initial guidance
- Better UI
- Not as intuitive at the beginning
- More time for customer service
- Addresses issues to prevent they occur again
- Identify priority of escalations