Name: Lang.ai
Rating: 8.5 (2 reviews)
Author: Lang.ai

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Contest Management

Email Marketing

Marketing Attribution

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.

InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.

System Cost

Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.

Professional

Free

Dovetail

Lang.ai

Text Analysis

Likelihood to Recommend

GetFeedback

IBM Watson Studio on Cloud Pak for Data

Glassbox

Onlinemarketing consulent

Lang.ai 2023-02-09 05:26:28

AutoCAD

SOLIDWORKS

Autodesk 3ds Max

Lang.ai 2023-01-28 15:01:36

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Text Analysis Software

I've been using Lang.ai to help drive customer retention and ease CX operations and have seen great results. It's easy to integrate with other systems, so I can keep all my customer data in one place. The AI-driven insights have also proven invaluable in helping me understand my customers better and make informed decisions. The whole process is streamlined and intuitive, allowing me to stay on top of things without spending too much time managing the system.

It provides accurate natural language processing for a variety of tasks including text classification and sentiment analysis.
It can quickly recognize intent from user input
It works well with many languages

More customization options when creating my own chatbot
Better integration with other platforms like Slack
The natural language processing accuracy could be improved to provide more accurate results in certain contexts.

It has enabled me to quickly identify key insights from my data and make decisions that help me improve my ROI.
The platform is incredibly user-friendly, with intuitive dashboards and easy-to-use features that make it simple for me to get started.
The software has allowed us to automate tedious tasks and focus on more important aspects of our business, which has resulted in increased efficiency overall.

Glassbox, GetFeedback and IBM Watson Studio on Cloud Pak for Data

Glassbox, GetFeedback, IBM Watson Studio on Cloud Pak for Data

We're a young firm, so initially I worried that we wouldn't be able to benefit sufficiently from Lang’s ai offering. But I quickly found out it is a very great tool I've discovered for both customer support and product. I endorse them to everyone I know and always remind people that Zendesk is useless without Lang.

Great auto-tagging
Improved tagging structure and system
Efficient notes and organisation

Easier to navigate for new employees - initial guidance
Better UI
Not as intuitive at the beginning

More time for customer service
Addresses issues to prevent they occur again
Identify priority of escalations

Lang.ai

Overview

What is Lang.ai?