Score 7.9 out of 10


What is Laserfiche?

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers...
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Recent Reviews


9 out of 10
October 29, 2019
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records …
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Best DMS ever

9 out of 10
October 14, 2019
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each …
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Popular Features

View all 12 features
  • Document management (23)
  • Content capture & imaging (23)
  • Records management (22)
  • File sync, storage & archiving (23)

Reviewer Pros & Cons

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Video Reviews

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View all pricing



On Premise
per year per user



per year per user



On Premise
per year per user (starts at 10 users)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $540 per year per user
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Product Demos

What is Laserfiche?
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Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

8.1Avg 8.4
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Product Details

What is Laserfiche?

Laserfiche is an enterprise content management solution that automates processes, manages documents, and integrates applications across the organization. It works within the user's existing infrastructure by bringing their applications together, with the goal of simplifying how work gets done.

With Laserfiche’s code-free process designer, users can keep things moving quickly between departments without programming experience. Document management features digitize and organize business-critical information while keeping team members on the same page every step of the way.

Since 1987, Laserfiche has developed compliance and business process solutions for multiple industries, including:

•Local, State and Federal Government
•Higher Education and K-12
•Wealth Management

The vendor promises to help organizations achieve rapid ROI with Laserfiche’s robust, out-of-the-box features or leverage powerful customization tools to develop solutions that meet their needs.

Laserfiche aims to streamline business operations so users can focus on the people and ideas that drive their businesses forward.

Laserfiche Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Mobile support
  • Supported: Integration

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile RepositoryScreenshot of The Laserfiche home screen is an intuitive starting point where users can access their open tasks, starred documents, forms and more.Screenshot of Creating and automating forms is a breeze with our easy-to-use software.Screenshot of Access a centralized repository from any web browser using the Laserfiche web client.Screenshot of With Laserfiche, you can easily access business process metrics to identify bottlenecks and assess process health.

Laserfiche Video

Discover how Laserfiche Enterprise Content Management (ECM) software can benefit your organization. From securely storing your information to automating routine processes, Laserfiche will help ensure you never lose a document again.

Laserfiche Integrations

Laserfiche Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia
Supported LanguagesEnglish, Spanish, French, Arabic, Chinese

Frequently Asked Questions

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.

Laserfiche starts at $540.

Xerox DocuShare, OpenText Content Suite Platform, and OnBase are common alternatives for Laserfiche.

Reviewers rate Automated workflows highest, with a score of 9.

The most common users of Laserfiche are from Mid-sized Companies (51-1,000 employees).
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(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Tim Nolan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Collin County uses Laserfiche as our enterprise content management system. We use Laserfiche for the scanning/retrieval of documents, automation of our physical document inventory and records retention. Most of our County departments are using Laserfiche. Most of our users are amazed on how quickly their documents are retrieved. It takes five minutes to file or scan a document - it take Laserfiche five seconds to retrieve that document versus ten minutes to an hour the old way.
  • As a local government, Collin County selected Laserfiche because it was the best product to meet our State's retention requirements for government records.
  • Laserfiche has rich variety of template structures that index records in a convenient and efficient manner. Many of our users are pleased that they can search for documents with special index items or simple work searches.
  • Laserfiche has a wonderful SDK (Software Development Kit). Our application developers can manipulate Laserfiche to our liking via the SDK. We have been able to share historic documents online with our citizens via the SDK. Genealogist are delighted.
  • Laserfiche replaced IBM FileNet Content Manager in Collin County, TX.
  • Laserfiche could revisit their licensing model. Our agency enjoys delivering our government documents to our citizens. We've had to reorganize our repository structure to take advantage of Laserfiche Portal. We'd like to have an internal and external portal. However, this solution is not cost effective.
If document retention is important then Laserfiche is an ideal product. We also like that our developers can write/call components of Laserfiche via the SDK. We are also building thoughtful workflows for our customers. We hope to use Laserfiche Forms to build a robust Building Permitting system online for the convenience to our citizenry.
  • We originally purchased Laserfiche to solve our retention issues. We learned very quickly that our users enjoyed the speed and ease of use of the Laserfiche product. Document retention became an afterthought.
  • We let our existing users on-board other departments. Instead of lengthy interviews, departmental needs assessments and outreach, we would typically receive departmental requests to on-board Laserfiche. Our customers are our best sales staff.
  • We actually have a ROI tool that compares physical document retrieval (staff time, location, delivery time) to Laserfiche retrieval. The outcomes are time saved in dollars. We used this tool to support funding for a few high-end scanners for our Tax Department.
Laserfiche solved our original government document retention concerns. Collin County has integrated Laserfiche retention rules with our Criminal Integrated Justice System for closed cases. We have also integrated Laserfiche with our Property Tax System. We are able to process and deposit tax checks within hours instead of days. The process alone has earned Collin County several million dollars in interest.
We have Laserfiche users from across the enterprise (Courts, DA, Tax office, Auditor's, IT, Medical Examiner, Jail, Development Services, Animal Shelter)
We have a very good relationship with Laserfiche and our VAR (MCCi). We see no reason to consider a new product when Laserfiche meets all of our needs.
Change management was a major issue with the implementation
People had to think beyond how they worked in the past. They had to change their approach to business and how they server the public. Going paperless was a major leap for most of our Laserfiche users.
Laserfiche is intuitive with many features for us to use.
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Sheila Cruz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Laserfiche is being used across the organization because we have offices and facilities at several locations. There are limited users at the Administration Center who have scanning authorization, but due to our decentralized environment, several staff can view information and print documents (paper or to a file) as necessary. Each department (Executive Office/HR/Finance/Parks & Rec) has designated a control person who has been trained on Laserfiche and has set up the 'filing system' so other staff can find documents that have been scanned. Large CAD files of construction projects have been imported from Adobe format and can be viewed or printed to a file and sent to an outside source via email. This is great for immediate sharing of information!
  • Scans documents in color, pictures, maps- whatever. I can import a large construction drawing and later export it to email and send it across the world! Or, staff in another building can consult the drawings simply by accessing the database. The drawings are clear, legible and you can use the ZOOM feature to make it easier to read! Some of my drawings were done using CAD then saved to a pdf. I have not encountered file size problems and I have a lot of drawings!
  • You can SEARCH for a document by typing in key words. You can limit that SEARCH too by focusing in on a specific directory that you think a document may be archived in. For example, if I was looking to see when a project was approved for a grant, I could look in the GRANT folder and then search key words to find the document. Instead of SEARCHING the entire database. Makes finding a needle in the haystack a lot easier! And when you find your document, you can see which department archived it so if you have questions or need to consult the original file, you know who in your organization to ask.
  • Printing from Laserfiche is very easy and your document looks great! It doesn't have that 2nd/3rd generation look.
  • When importing a color pdf I have to change a setting so the pictures import in color. Otherwise, the pictures import in black and white. It would be nice if it automatically recognized color and adjusted as necessary.
  • The casual user of Laserfiche gets confused when Searching and often ends up with a lot of documents that match a key word. If the left rail of the Search engine was more user friendly I think the casual/infrequent users would feel better about using this database.
Laserfiche is well suited for a decentralized environment. Having multiple offices means information must be easily accessible, available 24/7 and legible. In some cases, Laserfiche has taken the place of faxes and you can actually conduct business paperless if need be. Importing pdfs, word documents etc. and being able to export documents is time saving and environmentally friendly!
  • Better customer service- if it's in laserfiche you can reproduce a document immediately.
  • Better use of office space as my old fashioned file cabinets that used to take up wall space have decreased in size as I use my Laserfiche filing system instead. Only when necessary is a 'hard copy' kept in a file cabinet such as legal documents, original certificates, permits, etc.
  • Employee empowerment- staff can research a particular subject by reviewing the files in laserfiche. Reading/skimming several pages is easier and you don't clutter your desk with old, dusty manila folders!
Finance, Parks and Grounds, Landscape Planning, Recreation.
It is working well for our needs.
  • Implemented in-house
Change management was minimal
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