Skip to main content
TrustRadius
Laserfiche

Laserfiche

Overview

What is Laserfiche?

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers…

Read more
Recent Reviews

TrustRadius Insights

Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their …
Continue reading

Top-Notch

9 out of 10
October 29, 2019
Incentivized
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records …
Continue reading

Best DMS ever

9 out of 10
October 14, 2019
Incentivized
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each …
Continue reading
Read all reviews

Popular Features

View all 12 features
  • Document management (23)
    8.2
    82%
  • Content capture & imaging (23)
    8.0
    80%
  • Records management (22)
    8.0
    80%
  • File sync, storage & archiving (23)
    7.0
    70%
Return to navigation

Pricing

View all pricing

Starter

$540

On Premise
per year per user

Starter

$600

Cloud
per year per user

Professional

$710

On Premise
per year per user (starts at 10 users)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.laserfiche.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $540 per year per user
Return to navigation

Product Demos

Laserfiche AP Processing Demo Part 2

YouTube

Intro to Laserfiche Client

YouTube

Enterprise Content Management (ECM) and Workflow - Laserfiche

YouTube

Demo General LaserFiche.wmv

YouTube

Canon ScanFront 330 Laserfiche Integration by Accelerated Information Systems

YouTube

Laserfiche DocuSign Demo Video

YouTube
Return to navigation

Features

Enterprise Content Management

Features related to managing business content and transactional content for enterprises.

8.1
Avg 8.2
Return to navigation

Product Details

What is Laserfiche?

Laserfiche is an enterprise content management solution that automates processes, manages documents, and integrates applications across the organization. It works within the user's existing infrastructure by bringing their applications together, with the goal of simplifying how work gets done.

With Laserfiche’s code-free process designer, users can keep things moving quickly between departments without programming experience. Document management features digitize and organize business-critical information while keeping team members on the same page every step of the way.

Since 1987, Laserfiche has developed compliance and business process solutions for multiple industries, including:

•Local, State and Federal Government
•Higher Education and K-12
•Wealth Management
•Healthcare

The vendor promises to help organizations achieve rapid ROI with Laserfiche’s robust, out-of-the-box features or leverage powerful customization tools to develop solutions that meet their needs.

Laserfiche aims to streamline business operations so users can focus on the people and ideas that drive their businesses forward.

Laserfiche Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Mobile support
  • Supported: Integration

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile RepositoryScreenshot of The Laserfiche home screen is an intuitive starting point where users can access their open tasks, starred documents, forms and more.Screenshot of Creating and automating forms is a breeze with our easy-to-use software.Screenshot of Access a centralized repository from any web browser using the Laserfiche web client.Screenshot of With Laserfiche, you can easily access business process metrics to identify bottlenecks and assess process health.

Laserfiche Video

Discover how Laserfiche Enterprise Content Management (ECM) software can benefit your organization. From securely storing your information to automating routine processes, Laserfiche will help ensure you never lose a document again.

Laserfiche Integrations

Laserfiche Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia
Supported LanguagesEnglish, Spanish, French, Arabic, Chinese

Frequently Asked Questions

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.

Laserfiche starts at $540.

Xerox DocuShare, OpenText Content Suite Platform, and OnBase are common alternatives for Laserfiche.

Reviewers rate Automated workflows highest, with a score of 8.9.

The most common users of Laserfiche are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(97)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Laserfiche is a versatile software that has been widely adopted by various departments and organizations to efficiently manage their document processes. Users have praised its ability to handle both paper and digital documents, making it ideal for organizations looking to transition from a paper-based system. With Laserfiche, departments such as accounting and HR have been able to automate the identification of metadata and routing of documents, reducing manual tasks and improving efficiency. The software is also popular for its secure storage capabilities, allowing organizations to easily store and retrieve various types of documents, including financial aid documents, admissions documents, and employment documents. Additionally, users appreciate the intuitive interface of Laserfiche, which caters to individuals with varying levels of computer expertise. Moreover, Laserfiche Avante has proven valuable in automating processes, recording project data, and facilitating updates. Overall, Laserfiche enables organizations to streamline their document management processes, improve collaboration, and transition towards digitization and automation.

Efficient and Productive Tool: Users find Laserfiche to be an efficient and productive tool for streamlining accounts payable processes, increasing efficiency, and productivity. Many reviewers have stated that it helps them streamline their workflows and improve the overall efficiency of their operations.

Universal Access to Documents: The ability to have universal access to documents between office locations is highly valued by users. This feature eliminates the need for interoffice mail and allows for secure access between departments and employees. Several reviewers have praised this functionality for its convenience and effectiveness in facilitating collaboration among teams.

Backup and Version Control: Users appreciate the backup and version control feature of Laserfiche, as it allows them to easily retrieve old or outdated documents, ensuring accuracy, maintaining records, and complying with regulatory requirements. Many reviewers have highlighted how this feature gives them peace of mind knowing that they can always access previous versions of important documents when needed.

Difficult to Understand and Navigate: Many users have found the platform difficult to understand and navigate, citing a high learning curve and a lack of user-friendly features. They struggle with grasping the system's functionalities and find it challenging to locate specific tools or perform tasks efficiently.

Cumbersome Document Management Process: Users express frustration with the document management process, describing it as cumbersome and requiring too many clicks for simple tasks. They feel that streamlining this process would significantly improve their workflow efficiency.

Slow Performance: Several users have experienced slow performance on the platform, which hampers their productivity. The delays make it more time-consuming to complete tasks and can lead to frustration among users who rely on efficient software performance.

Based on user reviews, the most common recommendations for Laserfiche are to start with a small, definable need, take advantage of all features and ensure employee buy-in, and thoroughly map out workflows before implementing automation processes.

Users suggest starting with a specific and manageable task to gain competency and demonstrate the value of Laserfiche software. They also advise fully exploring all the features that Laserfiche offers to maximize its potential in streamlining workflows and improving productivity. Additionally, involving employees from the beginning is recommended to increase their acceptance and engagement with the software.

Before implementing automation processes, it is important to thoroughly analyze and map out existing workflows. This helps identify bottlenecks, streamline processes, and ensure a smooth transition to automated workflows.

Users also recommend connecting with other Laserfiche users through industry user groups for networking and sharing best practices. They highlight the importance of attending training sessions provided by Laserfiche, researching system compatibility, and planning a well-executed rollout across all departments.

Additionally, users find value in taking advantage of customization options and functionality for overall business integration. The support team at Laserfiche is often commended for their helpfulness and knowledge.

Attribute Ratings

Reviews

(1-25 of 46)
Companies can't remove reviews or game the system. Here's why
Stephen Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automates routine reports that do not need to be entered into our formal reporting system.
  • Allows for anonymous submission of complaints or tips from the public.
  • Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
  • Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
  • Would like the report output to be in a format that can be amended without requiring additional software.
  • Would like submitters to be able to add their email address to the routing of a form prior to submitting.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • It's easy to navigate for submission.
  • It's easy to navigate for approval.
  • It quickly emails you when a PO is ready for review.
  • I'd like to see it integrate more fully with our financial software.
  • I'd like to be able to submit and approve POs off campus without paying $14k a year.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Organizing files with folders is simple. You can tidy up the files
  • Laserfiche's wide range of file types compatibility. It appears to hold everything
  • Laserfiche does so much more than merely store files. Add metadata, OCR, manipulate documents, and lock down portions for select departments
  • You can't change or relocate the file during OCRing, which is inconvenient when there are many pages to scan. It prevents multitasking
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Helps in vendor and contract management.
  • Helps in records management.
  • Streamlines travel and expense management.
  • They can work more on the integration part, they can surely allow users to integrate with many other applications as well.
  • They can reduce the overall cost of ownership
  • They can try and work better towards providing new releases faster to users.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Good storage space to store a vast amount of paper information.
  • It is fairly easy to scan and upload documents in Laserfiche.
  • It is also easy to create folders and organize data appropriately.
  • As per law, we are required to save HR documents for 7 years. It was a nightmare to manage the paperwork before Laserfiche.
  • Once I broke my nails while trying to pull a folder from a cabinet. The files were packed tightly. I am happy that does not happen with Laserfiche.
  • While the storage space in Laserfiche is in abundance, it is still difficult and time-consuming (though less) to find documents.
  • We store huge amounts of data in Laserfiche. We can run searches but it still takes time to find. Computer speed and internet connectivity also play a huge role here.
  • Laserfiche stores information well. But, many companies are moving to digital systems where documents can be signed online. In the future, Laserfiche may be useful only for accessing historical information.
October 29, 2019

Top-Notch

Alexa Siebert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Scanning
  • Uploading
  • Retaining Documents
  • Search Engine
  • Web Client and Desktop Client should match
  • OCR capability within web client
Dean Vasquez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • OCR reading for obscure content in archived files.
  • Allows custom labeling and tagging for our internal unique use.
  • Allos multiple users at once.
  • It does not have a secure remote login features (or we don't have it).
  • Finding the specific term of the search can be difficult in multi hundred page documents.
  • A web app would be amazing, but hugely complex.
Angela Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
  • Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
  • Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
  • Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
  • CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
Heather MacLean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Scans all of our documents very quickly.
  • Cuts processing time in half.
  • Quality of the scanned documents is very good.
  • If the code is not scanned properly then documents get sent to a sort of misc. junk file and you have to figure out which one is yours.
October 14, 2019

Best DMS ever

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User-friendly interface, which allows any user to deal with it easily.
  • Workflow configuration and usage are very easy.
  • Quickly search for any document and find it with less effort.
  • Backup and restore procedures.
  • Cost of license.
Jamie Scott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to store multiple types of document formats to the repository. Nearly any type of document can be stored.
  • Allows us to print using a Laserfiche print driver and it stores what we print to the repository. Think emails, copies of letters, copies of contracts, etc.
  • We use Laserfiche Forms to create online forms that we can route from office to office for multiple approvals before it's final acceptance.
  • We use Laserfiche QuickFields to scan in documents and process them as a batch. We have processes now that take single page documents, OCR's them for a student ID, and stores the ID with the document so that the next process can use it for a lookup. We also have QuickFields processes that take a single file of, sometimes, hundreds of multi-page documents that were printed into Laserfiche and splits into individual multi-page documents, OCR's the ID from the page, and stores it in the student's online file. All this without intervention from the end-user.
  • They really don't have any formal training that I'm aware of. From an end-user, it can be learned fairly quickly. But as a creator of forms and workflows, there isn't much training documentation available.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
  • While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
  • Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
Glen Murie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
  • Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
  • Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
  • Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
  • Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
  • Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
December 02, 2016

Laserfiche for the win

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Workflow is amazing. Automating routing of files to appropriate folders to file naming based on metadata field values makes the scanning process a breeze.
  • Online forms allow students to easily submit pictures of their insurance card from their mobile phones, which then get inserted into Laserfiche with the appropriate metadata based on their authenticating credentials. No data entry on their part.
  • Laserfiche Connector allows us to capture data from any software app, such as our Student Information System, and then use that information to view the associated document. For example, we can look up a student's previous colleges in our SIS, select the desired college and then click on the Connector icon to view the transcript for that college.
  • There is a bit of a learning curve with Workflow and Online Forms, and taking the online courses or using a third party service provider for training costs money. We already pay quite a bit for the product. The online training should be free.
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • It is very easy to implement
  • It integrates easily with other applications
  • It is a solution that despite being very simple and friendly is very robust and powerful
  • Having a concurrent licensing for low-level users without having to buy an additional module
  • Allow Cross-Reference
  • Integrate more Forms and Workflow modules
Joy Beddingfield | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Laserfiche does document imaging, storage, and image compression extremely well.
  • Laserfiche user administration is very easy, ties in with back-end systems using LDAP, SSO, and network security.
  • Laserfiche forms are easy to design, use, and configure quickly on the web.
  • Laserfiche workflow is extremely powerful, but is not easy to configure, set-up, and maintain especially if the workflow steps change. Transferring knowledge to another workflow developer was challenging, and once a workflow was configured it was not changed unless the person who wrote the workflow was available.
  • Laserfiche workflow has a Windows Explorer look and feel which is intimidating to everyday users who were not computer savvy. The process needed to be explained several times to users before it was understood how the workflow moved items from one folder to another. I have seen other workflow packages that were easier to use and grouped documents/approvals in a dashboard which would be a nice feature for Laserfiche to add.
  • Laserfiche Rio licenses are expensive and it is difficult to bring up an entire department and have them use Laserfiche correctly without having a full license. A read only license didn’t always give the access needed for users who only wanted to approve workflow documents and view activity.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We have over 30,000 members and having the space for the files would be vast. We don't have any problems with folders being filed in the wrong place, or lost documents.
  • We can log on from any computer and access our documents.
  • We can easily search against the documents to find any files that meet the searched criteria
  • I can't think of anything that could be done easier.
August 10, 2016

Laserfiche 101

Score 8 out of 10
Vetted Review
ResellerIncentivized
  • I like the public forms and how much of it you can customize.
  • Workflow designer is very user friendly and easy to learn.
  • Web access has recently been revamped and looks great.
  • Integration with PDFs needs to be better, especially fillable PDFs.
  • I'd also wish workflow could send attachments back to forms instead of just data.
  • Laserfiche Connector still isn't what they make it sound like. There are a lot of bugs and it's clunky.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to mold for your specific needs.
  • Security can be set up in a variety of different ways so you don't have concerns about sharing anything confidential.
  • Easy to save documents and find documents. When I worked for the real estate office I was tasked with scanning and saving things in Lasferfiche in an effort to bring the company paperless. It is easy to save documents and very easy to find documents using various search commands.
  • Text recognition was extremely helpful when trying to find terms outlined in documents saved to Laserfiche.
  • I often have issues with dropping documents from zip files into the system.
  • Web system could be optimized for easier "bulk" saving from the web. You have to save each document one by one from the web, there is no way to bulk download.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Minimize the load time and speed of pulling and reviewing large documents
  • Made searching a much easier process
  • The automation workflow application is key to keeping all the data in Laserfiche well organized and searchable
  • The documents can't be easily exported in the case of sending a mass amount of documents for business reasons
  • Once the business moves in a direction of updating/purging within Laserfiche, it is really difficult to revert
  • The integration with other applications always seem daunting
September 30, 2015

VT's Hokies use Laserfiche

Sheree Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an ftp site to share data too large to email.
  • Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password with which interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Because of this process, UDC has been able to meet the sustainability incentive programs [requirements] set forth by the Commonwealth of VA.
  • Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7.
  • Improve search functions.
  • Provide Intro/How to PowerPoint for one-time or infrequent users when they are accessing Laserfiche through a web portal.
  • More drop-down menus or tabs on the web version.
Return to navigation