LastPass for Business Reviews

For many nonprofits, political campaigns, issue advocacy organizations and the like, LastPass for Business is well-suited for most company needs with 50+ employees. For smaller workplaces with less people, there's very little need since the cost can be a bit expensive and too much of a hassle to opt-in to, but well worth it if dealing with sensitive or confidential information.

I would give LastPass for Business a 10/10 because at the Hub we have at least five departments, including full-time and temporary staff as well as contractors and interns. This platform ensures that we are able to access the work-related systems necessary to complete our jobs, collaborative across teams, and accomplish our goals on time.

It was pretty good. Whenever I had questions or concerns over certain functions, issues, or capabilities I always received a prompt and friendly response that answered all of my inquiries. I appreciate this part of LastPass very much. It would help to create a FAQs guide or support page in the future in order to decrease the number of support tickets from customer such as myself.

I absolutely recommend and have recommended LastPass to friends, colleagues and small businesses that I have worked with as they start to scale and need easier ways to share security information. I think LastPass is also very useful for sole traders working on their own and are overwhelmed with having to remember so many passwords for their business.

I have never had to reach out to LastPass customer service for any assistance with the accounts and many troubleshoot questions on Google which then takes me to LastPass. I find that there are so many articles, tips and advice that comes online with LastPass there is always someone else who has managed to solve it. Based on the support you can find readily available online, I give it a 10.

11. It is perfect for sharing across teams and families. I can't recommend it higher. Save time, save money, save peace of mind. Really great for remote teams and for using contractors that might need short term access to your logins. You want to be sure whomever you use it with you trust however because they still could go into the admin side of your login of a specific site and change your password.

LastPass can easily scale with your needs. I only [wish] it was easier for users to review what folders who has access to them. As you scale you will want to make sure that you set is up in an organized fashion or it can feel unruly. It also allows others to manage what they need so saves you time managing.

I haven't had much experience with LastPass support. I am a big fan of the youtube videos of users and how to best implement and use LastPass. Would be nice if there was a support landing page with quick how to videos in multiple languages. But again I haven't had a lot of need for support.

[LastPass for Business has] the ability to connect and manage personal and business accounts with each other with great features such as storing sensitive information of bank accounts and credit cards and the ability to search quickly. Each time you change the password of an application or website, it automatically detects and asks you if you want to update and save the new password automatically on the platform.

Accurate and comprehensive reporting for IT managers of the situations used, as well as the possibility of creating user groups and defining different access levels, and each user can have a separate folder for his work. Usability on all devices is easily possible, [with] great Single Sign One integration with Microsoft Azure Active Directory and [a] huge list of pre-integrated apps.

The support team is responsive around the clock and can be contacted through a variety of methods and also use security and safety standards. Overall LastPass for Business support team is great.

It's well suited to anyone having to manage passwords, which is basically everyone these days.

LastPass has made it easy to get new employees the password access they need.

We haven't need a lot of support as the product has been fairly seamless for our password management purposes.

LastPass for Business is great for an organization where users have to share passwords, such as the IT department. But LastPass for Business is also a great tool for end-users. LastPass for Business makes it so that end users can stop writing passwords on sticky notes or using Excel sheets that can be easily compromised.

LastPass for Business is very flexible and scalable based on how many users we needed. You can setup different sections in the program and allow access to certain users, so that you have have multiple departments access LastPass as needed, and only give them access to what they are authorized to use.

Although I haven't used support much yet for LastPass for Business, the few times I have dealt with them, they have been supportive and informative. I'm not sure how much I'll need support from LastPass for Business, but I'm certain that when I do, they will come through. Their documentation is great also.

For people who are signing in and out of a lot of accounts on a ton of different platforms, LastPass for Business is awesome. If you only manage a couple of accounts and there isn't a lot of signing in and out then you could probably just use the password save option on your browser.

It has been great. You can upgrade to versions that allow for more team members and then you can share all of the needed login information to that member seemlessly and safely.

I haven't had to call them for support in the two years that I have used the software personally. That is the best kind of support in my book, when the software works effectively without any hiccups.

Any business that does not have an identity management platform can help with password and account management for SAAS applications. I don't think it can scale for large enterprise, but I never looked into or asked about that

Our usage does provide the password management we needed and allows users to have access to shared resources. We are delighted thus far

Question are answered quickly and effectively they are quick to hope on the phone.

If you have a lot of passwords like we did (over 200!), you NEED and WANT LastPass. This has made going to these sites efficient, easy (no more trying to find the password and having to copy and past after you also find the website) and most importantly SAFE. I no longer worried about passwords being in the wrong hands or worse, losing them!
To date, I have not found a less appropriate scenario! I use it for my personal passwords as well. No more same 3 passwords for everything I do online!

LastPass rates a 10 because I can use it across all departments in my company. We are in our first year of use, so I wouldn't say there has been any evolving yet, other than we use it every single day! It has improved our online vendor use exponentially. We added more users!

It has met every expectation we had. It does everything we wanted/needed it to do. It is cost effective and easy to add users when needed. They have impressive support and training (webinars and if you can't attend, you get the recording if you registered so you can listen when convenient)! With software purchases there always seem to be growing pains. The only growing pains we had were because of COVID-19 lockdown and I was still able to set up the program and learn from my home office!!! Implementation didn't go as easily as it should have simply because I was doing it through Zoom calls and at a distance. Not being readily available to co-workers as they were onboarding was the hitch.

I login to LastPass when I turn on my computer in the morning and I use it throughout the day. I cannot express how much easier, quicker, smoother (running out of adjectives) this is than our old Excel spreadsheet. I don't bookmark pages anymore, I put them in last pass as all I have to do is search for the site name, press launch and because I have auto signin for most of the sites, I'm in and doing my business in seconds. Truly a blessing!

We have a small organization, but we're all working remotely. It's not as easy now to run next door to my coworker and have them log me into a site, so we use LastPass to share passwords to common sites (like SurveyMonkey or ShipStation) where we have one login account.

We were using individual LP accounts prior to downsizing our organization. The LP Enterprise has allowed us to more easily access commonly-used accounts across our team, and to grant access to our contract workers without exposing our actual credentials. We can change their access without having to change all our passwords everywhere.

It's been relatively easy to use. There have been a couple of hiccups during the handoff between admins because of how our individual LP accounts had been set up, but now it's seamless.

Sometimes the Chrome plug-in is quirky. I'd appreciate a feature where I could tell LP to "forget" some websites and not continue to be prompted to remember the log in there, like banking and some e-commerce sites. But it's helpful to have a central one-click log-in for the multiple sites I now have to access as one of the remaining admins at our org.

LastPass for Business is great for any IT department concerned about securely storing and sharing passwords as needed. If you have concerns regarding end-users putting passwords on sticky notes, this saves you many major headaches.

Our company decided to enable ADFS sign-in. This has made adding in small batches and larger groups much easier than a traditional method, such as setting up CSVs with user information and uploading that. We only have to add a user or security or distribution group into a designated AD security group to set up their LastPass for Business account.

The customer support is quick and responsive. I'm glad that LastPass for Business provided an option for call-in support, as sometimes my schedule gets overwhelmed and I miss email replies. I'm able to get an issue resolved quickly and effectively. Our dedicated customer success manager also checks in with us to see how everything is going and is able to keep an eye on our general usage to make suggestions or offer additional assistance.

The browser extension is supported on Internet Explorer, Firefox, Chrome, Opera, Safari, and Edge. It also has a mobile app available, which makes on-the-fly password generation and auto-fill easy. LastPass for Business is basically available everywhere you go, even if you don't have an internet connection. One of the few downsides is that it can't always discern when something other than a password is being entered (i.e. one-time codes, phone numbers, etc.) and asks to save that. If someone isn't paying attention, they could update their password incorrectly, which would make subsequent site logins a bit of a hassle (though it's easy to recover the password, as LastPass for Business does version history for each entry!)

In the Finance department, the bank login information needs to be shared with different associates. LastPass allows me to give them access to the accounts without sharing the password so that in the event that they leave the organization, I can deny access without having to change all the passwords.

Customer service needs to improve. It's hard to get a callback. Also, there are issues that need to be addressed primarily to gain access if the administrator on the account leaves the company.

Some of the features are not Intuitive.

LastPass is a great solution for teams who need to share logins but want to do it safely. Its price point can be a barrier for larger-scale teams but we have found it affordable and effective for a 10-15 person team.

Pricing is the biggest barrier to scalability.

I have not directly engaged with support but have heard positive things from my IT Director.

It's great for digital-first employees. It can be a bit cumbersome for less savvy users.

For people managing a lot of website logins (which is about everybody)! For departments where multiple people need access to a specific site. For managing important data that may or may not be web-related.

While we have not used it, it seems to have the feature set to make scalability a real option.

Surprisingly, it seems to have gotten better since it was bought out. We were concerned when it was bought recently, but that has not been an issue at all.

I personally use it all the time and call it the most important piece of software that I use. It stores all my critical information and makes it easy to access. I can share the information I need to share and limit what the user can see. Our staff is very happy with it.

LastPass for Business is well suited because it really makes the communication from sharing a password go from multiple attempts and emails back and forth to a simple email and click. It is less appropriate for a really large group due to cost.

We have not seen an increase in difficulty of use. As we add teams, members, users, and passwords, it seems to be able to keep up pretty well.

I would like better support, live chat would be very nice.

Honestly, over all, it's been a great new tool.

It's really the best of breed for enterprise password management. We can't use it as an IdP because we had already started pretty heavily with Azure AD, but it's also one of the best IdP providers. The MFA is excellent and I think the most intelligent and secure. It might be overkill for some small businesses.

Excellent enterprise product with lots of department/ group/ enterprise features. As we have had more adoption, we have been able to scale our needs easily within LastPass. And we may migrate to LastPass as our main IdP at some point in the future.

Had a complex Federation deployment and LastPass support was excellent. Walked though the whole process.

Ability to combine personal/business website passwords into one central location. Very simple to use on mobile especially with FaceID enabled.

Easy to maintain and login.

Have not had to reach out to support for any issues, which is a good sign of great software. I would imagine that their support would be similar in quality to LastPass itself.

LastPass is the most professional solution I am aware of for credential management that remains easy enough for everyone in an organization to use without significant training. It doesn't matter how good a product is if your users don't use it and use it correctly, your credentials are only as safe as your least experienced / security aware user who has access to them!

LastPass Enterprise currently scales beyond our current and projected futures needs in this space. It can be integrated with Active Directory and other IdPs, and can serve as an IdP itself. The management tools offer tons of granularity and we haven't yet found a missing feature. It has support for groups and shared folders of credentials ensuring you can give everyone exactly what they need and nothing more -- which is crucial from a security perspective.

Once you are paying for LastPass, the customer service is top notch. They do make their support number difficult to locate, instead suggesting self help knowledge base articles, but it is possible to find. I haven't yet had a problem they were unable to solve quickly and professionally. Good products don't need much in the way of support.

The technology underneath LastPass and the easy means of using it are its distinct advantage of competitors. Each user's master password is also their decryption key, means that LastPass themselves don't actually have access to the encrypted credentials they store for you, which still offering an easy to use website that works like most others do with a simple username / password combination. Combine that with the excellent LastPass mobile app and the LastPass authenticator for 2FA / MFA, and it's a very good value.

This day and age, some sort of password manager should be used in any environment. LastPass makes it easy to add and remove users and share passwords between accounts. It is fantastic for anything in your browser and is less useful for other stand alone applications that require passwords. It is still better than reusing or remembering many passwords regardless of the situation though.

It is very easy to add new users and to retire old accounts. Users can link personal accounts to their business account, and it still allows us to take over the business account if they leave the company without compromising their personal data.

I've only needed to call support once so far to resolve an issues with a broken sharing key, but they were fast and professional with their assistance.

It is extremely simple for end users. On the management side it is a little frustrating because it doesn't explain the way encryption keys are created for users, which complicates resetting master passwords from the admin console or being able to take over an account. Basically users need to create their account and MUST sign into the LastPass browser extension, which is where the magic happens to sync the users keys with the admin console so that it can exert control if it needs to. If they never use the extension the admins can't help users with issues.

All scenarios are appropriate to use LP.

We use it in all 5 branches. Can scale infinitely.

LastPass is great when working with subcontractors or even virtual assistants. Sometimes it's not so great for mobile device apps.

It has been very easy to contact support when we've needed it.

Once you get the hang of it, it's quite simple.

It comes in handy when a company has a lot of freelancers working from around the globe.

We have been using LastPass premium plan for a little while now and the whole point of us taking that subscription is because we have believed it would allow us to send access to different websites to different people without having to reveal the passwords to those people. Thus, helping with our security. Well for the last two days, almost three, it has been apparent that LastPass is revealing passwords to users even when we have specifically chosen not to allow those users to see the password. When the user goes to enter those details, launching the website through the LastPass Vault, it takes them to the website and they can click on a little eye and it will reveal the password that is underlined which is TERRIBLE. Clearly, the entire opposite of what we are trying to achieve by having paid for a version of LastPass to keep passwords secure. I do not understand what is going on with LastPass. I emailed them, they responded once. I emailed again, NOTHING. I am appalled at this major security breach. There are people out there now who have access to all of our passwords. It has taken us a considerable amount of time to go and try to rectify and change passwords but there's no point because now they can see the new passwords. MAJOR SECURITY BREACH. Absolutely DISGUSTED with LastPass and lack of response.

Users to have to sign out constantly when giving then access to new accounts.

As a managed services provider, we find LastPass to be well-suited in every environment. The risks and vulnerabilities are increasing on a daily basis, so we find it necessary for businesses of any size to apply best practices for passwords. A small business with a single user will still have multiple passwords and accounts, so LastPass is still an affordable and effective solution.

LastPass is continually adding solutions to the stack. Most of our clients begin small with just the password management, but can easily grow into additional layers of security with MFA, SSO, and many more. The ability to scale our users' stack without the requirement to learn a new product is incredibly useful and prevents push-back.

LastPass for Business works great for the needs of typical users (and most needs of advanced users/IT admins etc.) For everyday password/credential management and logging into websites, LastPass makes it a breeze. You can also add in form filler info for name, address, phone number, etc. that you commonly have to fill in on websites. Corporate/shared credit cards can be stored as well. LastPass doesn't have some of the very advanced features for Privileged Access Management that you would find in a PAM tool.

No issues with scalability. You just get the appropriate licensing. Everything works the same whether you have 2 employees or 500.

When we first started using LastPass Enterprise, LastPass for Applications didn't exist, and SSO and MFA weren't options. We still don't use SSO, and MFA is currently optional for our users, but since most of our applications are desktop rather than cloud-based, the LastPass for Applications improvement was a huge win for us.