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Lavu

Lavu

Overview

What is Lavu?

Lavu is a point-of-sale software solution with features such as an intelligent combination of cloud computing, wireless technologies, and a sleek touchscreen interface for restaurant.

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Recent Reviews

TrustRadius Insights

Lavu is a versatile software solution that offers more than just point of sale functionality. It provides features such as online …
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Pricing

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Starter

$59

Cloud
per month

Growth

$129

Cloud
per month

Optimize

$279

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://lavu.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $59 per month
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Product Details

What is Lavu?

Lavu's mobile POS and restaurant management platform is designed specifically for small to medium food and drink establishments with 1-3 locations. Lavu's mobility aims to streamline operations and increase revenue while delighting customers. Lavu features in-house payment processing, online ordering, detailed reporting, loyalty programs, labor management, and inventory management, in order to save time and money while providing all point of sale and management needs.

Lavu Features

  • Supported: Self-ordering Kiosk
  • Supported: Online Ordering
  • Supported: Payment Processing
  • Supported: Invoice Management
  • Supported: Cash Discount Program
  • Supported: 24/7 Support
  • Supported: Designed Specifically for Restaurants
  • Supported: Cloud-Based Technology

Lavu Screenshots

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Lavu Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesAll Countries
Supported LanguagesChinese, English, French, German, Italian, Portuguese, Russian, Spanish

Frequently Asked Questions

Lavu is a point-of-sale software solution with features such as an intelligent combination of cloud computing, wireless technologies, and a sleek touchscreen interface for restaurant.

Lavu starts at $59.

Clover, TouchBistro, and Toast Point of Sale are common alternatives for Lavu.

The most common users of Lavu are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lavu is a versatile software solution that offers more than just point of sale functionality. It provides features such as online payments, inventory management, and billing. Users appreciate the user-friendly interface that makes it easy to train new employees and track sales and inventory accurately. Lavu solves the problem of lengthy order processing times, reduces human error, and improves efficiency in restaurant operations. With features like remote order entry and tableside ordering, it enhances table turnover and revenue. The software also allows businesses to track sales separately for different locations or business types and integrates seamlessly with accounting systems for better financial management. Accepting EMV payments and gift cards simplifies payment processing and increases customer loyalty. Lavu's portability is particularly advantageous for small space pubs, providing flexibility and ease of use. Overall, Lavu is an essential tool that helps restaurants manage their operations effectively, from taking orders to tracking sales and inventory.

Reliability and Value: Users find Lavu to be a reliable and valuable POS system for their businesses. Many reviewers have stated that they trust Lavu to effectively manage their operations, highlighting its dependability in day-to-day business activities.

Easy to Use: The user finds Lavu incredibly easy to use in both front and back of house operations. Several users have praised the intuitive interface of Lavu, which allows them to navigate the system effortlessly and efficiently carry out tasks such as taking orders, splitting checks, and tracking sales.

Convenient Cloud-Based System: Lavu's cloud-based nature makes it convenient for the user to make changes on the fly. Numerous reviewers appreciate being able to access real-time data and reports from anywhere, whether it be from their phone, computer, or tablet. This feature enables them to stay connected with their business even when offsite.

Difficulty reaching customer support: Some users have expressed frustration with Lavu's customer service, stating that they have difficulty contacting them and receiving unhelpful support. This sentiment has been shared by multiple reviewers.

Frequent system downtime: Users mention that Lavu's system goes down frequently, causing disruptions in credit card processing and order management. This issue has been mentioned by several reviewers as a major drawback of using Lavu.

Lack of offline mode: Many users report that Lavu lacks an offline mode, making it unusable when there is no internet connection or server crashes. This limitation has been highlighted by a number of reviewers as a significant drawback to the software.

Users recommend the following:

  1. Talk to the Lavu team and discuss expectations of the software.
  2. Contact someone currently using Lavu to get their input.
  3. Work with a certified reseller who can provide hardware consultation and software training.
  4. Ensure reliable WiFi and thoroughly train all employees on the Lavu system.
  5. Get set up properly upfront and ensure that Lavu meets specific business needs.
  6. Ask lots of questions before implementing Lavu.
  7. Utilize Lavu for ease of customer use and categorizing sales, rather than for inventory purposes.
  8. Be cautious and wary when using Lavu.
  9. Double-check reports to verify accuracy, and call monthly to verify sales reports.
  10. Allow time for set-up and take advice from Lavu specialists on menu set-up.
  11. Try out Lavu through a trial to test compatibility with the business.
  12. Ensure the required internet connection for Lavu to avoid configuration problems later.

In summary, users recommend discussing expectations, seeking input from current users, working with a certified reseller, ensuring reliable WiFi, thorough employee training, proper setup, asking questions, utilizing Lavu for sales management, being cautious and verifying reports, allowing time for setup and taking advice from specialists, trying out a trial version, and ensuring an appropriate internet connection.

Reviews

(1-3 of 3)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We started with Lave as our POS system for both the cafe and event services within our establishment. After the cafe closed, we continued to use Lavu for our events. Lavu is used to ring up customer tabs at events and helps me as an accountant know how much in sales we received per type of item sold. I personally started with Lavu on the front end with ringing people up and now use it more on the back end with reporting.
  • Ease of setting up, editing, and deleting menu items.
  • Tracking employee hours
  • General reporting
  • Customer service
  • Reconciling between all tablets and backend reports. Occasionally receipts go missing and are difficult to track down.
  • Inventory
For a small company with little inventory, Lavu is a great simple POS system. For a larger company or a company where items are always changing, I would not recommend Lavu as more transactions increases room for error and ultimately takes away the time one doesn't have to figure out how to reconcile something. Customer service is not always able to fix the problem right away and can take months getting back to you on the reasoning behind a discrepancy in reports.
  • Quick simple way to ring up guests
  • Ability to track sales
  • Ability to track employee hours
  • Lavu does a great job tracking sales but has not helped in calculating accurate net income on sales with the lack of a good inventory system.
Square has a simpler interface but lower quality reporting for accountants.
Joel M Dillingham | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use Lavu as the Point of Sale at our brewery to manage all sales including food, swag, and beverages.
  • Setting up menu items in POS
  • User-friendly once everything is loaded
  • Easy to make changes to menu items on the fly from any mobile device
  • Initial training
  • Split check credit card transactions, seem to have issues with some of the checks not closing out properly or being charged correctly
  • Servers being allowed to run server summary even though they have unpaid checks (not supposed to happen)
  • Have had the system go out on a weekend and took 20 plus minutes to get back online
  • Calling the help desk on the weekend is a joke, takes 45 to 90 minutes to get help
This product is well suited if you need two supergroups, need to manage inventory, and need be a POS.
  • It was easy to set up and train new staff
  • They have a lot of bugs that cause billing issues
  • They told me the system could do things that actually couldn't be done (we need to manage usage by beer name and the system can't track them).
none
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a culinary and pastry arts instructor I use Lavu as both an instructional tool as well as the POS system for our in-class restaurant. I find the back of the house/management part of Lavu is an excellent hands-on tool to teach all the parts of restaurant management theory. It provides students with a real-life application that helps them understand the theory better.

  • The Lavu system is incredibly easy to use in both front and back of house operations. The format of both sides is very intuitive.
  • Lavu makes it very easy to add real life application to teaching inventory control, schedule control, etc.
  • The fact that it is cloud based makes life much easier. I can make changes on the fly and they update very quickly.
  • The only issue I have had with Lavu is that when my IT department makes changes our filters make it difficult to edit/update the system. Lavu's technical help has always been great.
Lavu is very easy to teach to new employees. I use it to teach high school students with little to no previous experience and they pick it up very quickly.
  • LAVU has fit perfectly into both the business and teaching usage areas for me. I feel I got an extra return on investment.
I've used many other products in the last 20 years and Lavu is by far the easiest to use and most flexible system I've encountered.
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