Skip to main content
TrustRadius
LeadSquared

LeadSquared

Overview

What is LeadSquared?

LeadSquared is a marketing automation and CRM platform. It includes landing pages, email marketing, lead management, analytics, connectors, and WordPress Plugins.

Read more
Recent Reviews

TrustRadius Insights

LeadSquared is a versatile software that has been widely used for lead management, tracking, and analysis in marketing-focused …
Continue reading

LeadSquared Review

8 out of 10
March 15, 2018
Our organization generates leads from Facebook ads, IVR, web chat, and websites. The lead capture is seamless from all sources using …
Continue reading
Read all reviews

Popular Features

View all 19 features
  • Dashboards (38)
    10.0
    100%
  • Standard reports (38)
    10.0
    100%
  • Lead scoring and grading (38)
    8.0
    80%
  • Email deliverability reporting (38)
    6.0
    60%
Return to navigation

Pricing

View all pricing

Marketing Automation Pricing - Basic/Standard/Enterprise/Custom

Visit Website

Cloud
per month

Sales Execution CRM Pricing - Lite/Pro/Super/Custom

Visit Website

Cloud
per month

Entry-level set up fee?

  • $100 Per Account
    Optional
For the latest information on pricing, visithttp://www.leadsquared.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Ace Goals: The modern way to set targets and manage objectives || LeadSquared Products

YouTube

In depth demo - Key Features of LeadSquared

YouTube
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.4
Avg 6.3

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8
Avg 7.6

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

4.1
Avg 6.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

10
Avg 7.1

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.7
Avg 6.8
Return to navigation

Product Details

What is LeadSquared?

LeadSquared CRM is a SaaS platform that provides sales, marketing, and on-boarding automation solutions.

It specialises in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 2000+ enterprises across 40 countries enhance their sales.

With industry-centric solutions, LeadSquared serves EdTech, Education, Finance, Healthcare, Real Estate, Automotive, and Hospitality industries.

LeadSquared CRM aims to help users:

· Reduce lead leakage to zero with landing pages, connectors, and APIs.

· Understand intent with 360-degree user profile, behaviour, activity & and social tracking.

· Visualise user & communications journeys with the workflow builder.

· Communicate with prospects & customers on the channels of their choice - text, whatsapp, email, call, self-serve portals, and social.

· Integrate with other marketing and sales apps- native connectors, robust APIs, and developer platform

LeadSquared Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Automated sales alerts and tasks

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

LeadSquared Screenshots

Screenshot of Lead CaptureScreenshot of Lead DistributionScreenshot of Lead NurturingScreenshot of Sales AutomationScreenshot of Sales TrackingScreenshot of Workflow AutomationScreenshot of Remote Workforce ManagementScreenshot of Analytics

LeadSquared Video

Leadsquared - A Sales Execution Platform

LeadSquared Integrations

  • GoTo Webinar
  • CallRail
  • Super Receptionist V2
  • LiveChat Connector
  • Zopim Connector
  • Facebook Lead Ads Connector
  • MarkCopy Connector
  • LeadSquared Generic Telephony Connector
  • Custom Dashlets Builder
  • LeadSquared Mobile App Notifications
  • Exotel V2
  • Social Media Discovery App (BETA)
  • Olark Connector
  • LeadSquared for WordPress
  • Twitter Lead Card Connector
  • OzoneTel Connector
  • Ameyo Connector
  • LeadSquared for Outlook
  • MCube Connector
  • Gravity Form LeadSquared Add-On
  • SparkTG
  • LeadSquared Freshdesk Connector
  • Custom Tab Connector
  • SMS Marketing App
  • LeadSquared Email Sync
  • Lead Distribution Automation
  • Google/Outlook Calendar

LeadSquared Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesIndia, United States of America, United Kingdom, Australia, Singapore, Germany, Brazil, Argentina, South Africa, Spain, Italy, China, Japan
Supported LanguagesEnglish

Frequently Asked Questions

LeadSquared is a marketing automation and CRM platform. It includes landing pages, email marketing, lead management, analytics, connectors, and WordPress Plugins.

HubSpot Marketing Hub, Keap, and Adobe Marketo Engage are common alternatives for LeadSquared.

Reviewers rate Lead nurturing automation and Dashboards and Standard reports highest, with a score of 10.

The most common users of LeadSquared are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(101)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LeadSquared is a versatile software that has been widely used for lead management, tracking, and analysis in marketing-focused organizations. Users have found it invaluable for managing leads from multiple websites and online ads, as well as optimizing call center operations. The ability to design and schedule professional-looking emails quickly has streamlined email marketing and outreach processes for marketing and business development teams. Additionally, LeadSquared's integrated CRM functionality has eliminated the need for a separate CRM platform, providing a comprehensive solution for maintaining leads and analyzing marketing performance. The seamless capture of leads from various sources such as websites, social media, and toll-free numbers has further enhanced the efficiency of lead management.

LeadSquared's automation features have proven highly beneficial for sales teams in terms of lead prioritization, tracking, automation, and sales attribution. Users have praised the software's ability to score leads and track engagement, allowing them to identify leads with high conversion potential. The robust reporting feature enables users to provide instant snapshots of leads in the marketing funnel to clients, facilitating effective communication and decision-making. Furthermore, LeadSquared serves as a cost-effective marketing automation platform for B2B clients, offering a wide range of features including campaign creation, distribution, analytics, lead scoring, landing pages, triggered campaigns, and CRM functionality. Startups have also found value in using LeadSquared for sales and marketing purposes, enabling them to manage registered users and provide a seamless customer experience. Overall, users recommend LeadSquared as a top choice for lead management and marketing automation due to its user-friendly design, customizable nature, cost-effectiveness, and excellent customer service support.

Intuitive User Interface: Several users have praised LeadSquared for its highly intuitive and user-friendly interface. Users appreciate the simplicity and ease of navigation, which allows for efficient task management and lead tracking. The intuitive interface enables users to quickly perform tasks and effectively manage their leads.

Responsive Customer Support: Many reviewers consistently praise the customer support provided by LeadSquared. They mention that the support team is highly active, helpful, and responsive. Users appreciate the prompt assistance provided by the support team in resolving issues and addressing queries, ensuring a positive customer experience.

Wide Range of Features: Users appreciate the wide range of features and functionalities offered by LeadSquared. They specifically mention the simplicity of setting up campaigns and seamless integration with WordPress websites. This ease of use allows users to streamline their workflows and effectively manage their marketing efforts.

Inefficient Drip Email Functionality: Some users have expressed dissatisfaction with LeadSquared's drip email functionality, specifically in setting up drips for those who did not open the email. They feel that this limitation hinders their ability to effectively engage with leads and would like to see improvements in this area.

Lack of Mobile-Friendly Landing Pages: Several reviewers have mentioned that the landing pages created using LeadSquared are not mobile-friendly. This poses a challenge as mobile usage continues to grow, and it restricts their ability to deliver an optimal user experience on different devices. Users suggest enhancing the software by providing more mobile-responsive templates for landing pages.

Limited Integration Options: Users have highlighted the need for better connectivity with multiple apps in LeadSquared. They feel that the current integration options are insufficient and request expanded functionality to seamlessly connect with other tools they use in their workflow.

Attribute Ratings

Reviews

(1-25 of 40)
Companies can't remove reviews or game the system. Here's why
Irfanudeen S | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using LeadSquared as a CRM tool in our organization, we manage all the customer data and its relevant details, communication history, our performance funnel, Attendance history, Call reports with the help of this CRM tool. All required fields of the customer such as name, mail id, contact number, source campaign, usage history are recorded in the LeadSqared for reaching them with clear data. It helps us in getting the deals done with better lead optimization.
Score 8 out of 10
Vetted Review
Verified User
Leadsquared is used by my team for their CRM purpose. We have a number of leads coming in and we address those leads with the right person of contact. The whole process of getting leads, to converting it to a possible candidate or account. Leadsquared functioned its fullest to help us and make it easier for us to use the product. It's customisable according to your teams' requirements.

Would recommend it to others who are looking for a top-notch CRM under budget with one of the best user experience and customer service.
Score 9 out of 10
Vetted Review
Verified User
We have used Leadsquared (or LSQ as most people fondly call it) as our CRM software for all 6 websites. We have used all the basic features as well as some unique ones available in their CRM. Things from email campaigns, landing page creations, lead form integrations to tasks like automation, third-party integrations like FB, Whatsapp, SMS vendors, etc have all been tried and tested from our end. LSQ is our go-to place for all data requirements. Reports are very intuitive and easy to understand apart from the easy Lead Management System inbuilt inside the platform as part of the entire CRM. Top this with the service which they provide, always available just a call away. Be it the account manager, finance team, support team, and most importantly the Tech-wizard they provide you as a customer. The journey has been so smooth that it feels like we have been working together for ages. The entire team has been so closely involved that we feel that they are part of our organisation and not just another service provider.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LeadSquared is used by my organization for generating quality leads for our services and apart from this we are using it for marketing too, for example, we are using it to send important information and announcements and initiatives to our existing customers and target prospects. We are managing all our cold as well as the warm leads in this tool. It is used by the department only not by the whole organization, we are using it for the Marketing and Sales team. If I talk about what business problem LeadSquared is solving, then I'll just say our lead generation process. Yes, we are primarily using it for lead generation and database management.
Score 9 out of 10
Vetted Review
Verified User
Lead management is very easy and user-friendly. Also, other platforms can be synchronized easily. Reminders and notifications also come in a short and precise manner. Multiple tab operation on the website needs a bit of improvisation. I hope to see an update on this very soon. I will definitely recommend LeadSquared to all professionals.
Score 8 out of 10
Vetted Review
Verified User
We use LeadSquared to manage our registered users and engage with them via Marketing Automation. It has multiple features to facilitate Marketing and Customer Success teams to provide a seamless customer experience. Our Account manager and Technical support team has been very proactive and helpful in our journey to integrate our application with the tool. While it has some cool features and amazing support teams, there are few limitations in capturing the lead source when users register from the mobile application, and also users registering from specific browsers in some instances. I hope the Leadsquared engineering team will overcome such challenges in the future.

It would be unfair If I don't mention Pratheek's name, who manages our account. He has been very proactive and Mr.Dependable for any kind of help and support required anytime.

Sanju Mathew George | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
LeadSquared is used as an integrated marketing and our sales/leads automation tool in our organization for 100% of our leads which are obtained from the web - this will include website leads, landing page leads, toll-free number leads, affiliate and partner leads, social media leads etc. Our fulfillment channels include website and call centers and integration and customization with relation to all these leads sources and fulfillment channels was required by the CRM solution. We have been able to address lead prioritization, tracking, leads and sales attribution, sales and lead automation etc.
Prasad Subramanian | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our organization uses LeadSquared to power our new telly assisted online sales channel. The lead capture is seamless from all sources using LeadSquared. We have used the automation features as well to engage with customers without delays and optimize our call center. I can say that LeadSquared has helped us to improve our conversion rate. We use the SMS & Email campaign module, seems to work fine.
Navdeep Trivedi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have been using LeadSquared for a year now. Its interface is quite intuitive and APIs are easy to integrate with your online applications. I really like the built-in reports template, plus you also have an option to create your own. Also, LeadSquared Support team is highly responsive to the tickets. Finally, LeadSquared organizes a lot of webinars on various topics which keeps you updated with the latest trends in the digital marketing space.
March 15, 2018

LeadSquared Review

Vijayakrishna G | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our organization generates leads from Facebook ads, IVR, web chat, and websites. The lead capture is seamless from all sources using LeadSquared. We have used the automation features as well to keep teams updated and also engage with customers without delays. I can say that LeadSquared has helped us to improve our conversion rate. We use the Email campaign module, seems to work fine.
Score 10 out of 10
Vetted Review
Verified User
We are a small business using Leadsquared for lead management, customer information, and marketing (primarily through email marketing) and lead capture. The price point is fantastic for small business and the product does what it claims to do. It is well designed and well thought out. I have seldom had to use customer service to ask questions, but when I have, the response times have been very good and the support staff know their product.
Bob Derr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Lead Squared as the marketing automation platform to support my B2B clients. LS is used for campaign creation, distribution, analytics and lead management. It goes way beyond a basic email service provider as it features lead scoring, landing pages, triggered campaigns and CRM functionality. It offers a lot of value for the price paid.
Robert Evans | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LeadSquared is being used by our Marketing and Business Development teams in order to make the email marketing and outreach process more efficient and move leads through the sales pipeline. We also utilize LeadSquared to send weekly eNewsletter and Job email blasts, and also track our sales activity with the sales team.
Ashish Verma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We wanted a solution that could be a CRM as well as an automation platform and LeadSquared does a fantastic job in both areas. We generate a lot of leads from ads, IVR, web chat and our website. LeadSquared allows seamless lead capture from all sources. My team was also able to create and run autoresponders and drip campaigns very quickly after implementation, making sure that we never miss any queries. Going forward, we are planning to fully utilize this system, to increase our sales efficiency as well.

Score 8 out of 10
Vetted Review
Verified User
We are using Leadsquared to map customer communications - on phone, chat and email. All our leads through our online marketing initiatives are pulled into Leadsquared, and the customer service team uses Leadsquared to follow through on the leads as well as clients.
Priyanka Tuli | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Simple to use. It is easy to see new leads and track them through the sales process.The support is outstanding, any questions are answered in good time and any features we have requested to be incorporated into Leadsquared have either been action-ed or are being considered. If they cannot do something we request, they suggest alternative ways around the problem. This is a rapidly evolving product and I feel they are up there in terms of features with the market leaders. The ability to score leads and have an engagement score is a great feature, helping us to identify leads that will potentially convert faster.
Akhil Sikri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LeadSquared is used by the Sales & Marketing team in our organization. [It provides] Marketing automation for all our seekers and controlling leakage for our leads. Our channels for acquiring customers are not just online and before we setup LeadSquared, there was a lot of leakage in fetching all the leads on one portal and engaging with the customers. We have drastically improved our leakage in 6 major channels with present leakage less than 1%. We were able to achieve it through API integration or Zapier integration for those channels. Major benefit has been standardization of our communication to customers and minimal leakage of less than 1%.

October 03, 2016

Prioritises hot leads

Ganesh Rajendran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LeadSquared helps prioritize real hot leads and improve sales productivity through their lead scoring mechanism. For marketeers, I am yet to see another cool and simple-to-use wizard setup of email campaigns. It's always a delight to design, upload copy and schedule professional looking mails in a jiffy. It hardly takes 60 minutes for the entire process!
Imran Baig | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
LeadSquared is being used as a CRM and marketing automation tool across multiple business units in our organization. We have more than one businesses hosted on multiple websites. If we have to go with other automation tools we should purchase multiple instances. Also all other tools work on the concept of active users which is expensive and difficult to manage especially with a large contact database. LeadSquared provides 100,000 contacts for enterprise and beyond that they allow purchasing on a prorated basis.
Score 10 out of 10
Vetted Review
Verified User
LeadSquared is used by our Business Development function. We used Salesforce as a CRM in the past but wanted an automation platform with its own integrated CRM rather than using a separate platform. LeadSquared delivers on all levels.

Marketing automation tools work superbly in engaging and nurturing prospects but we found that many of the well known platforms were very clunky and provided a poor user experience, they were also very expensive and didn't deliver the dashboards or level of reports we needed. Since our sales function is distributed around the UK we also needed a system that could integrate with Outlook to capture client / prospect interactions. Although many of the other providers said they had this functionality in practice it didn't work. LeadSquared worked first time.
Viral Jadhav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
LeadSquared is an advanced yet user friendly complete marketing automation tool right from the strategic content planning to conversion of leads and even post lead followup tools. It has amazing landing pages that captures leads. It has lead insights to help our sales team in what to talk about and how much to talk. The autoresponder increased our conversion ratio by 35%. The sales reports and analytics help us improve our team performance. It provides value for money, and powerful automation software for online marketers.
Score 9 out of 10
Vetted Review
Verified User
LeadSquared is being used for marketing automation for a professional content website that sells subscriptions. We have implemented some functionalities and are still exploring others, but what we have done so far has proven effective. We've been using this for 6 months now - mainly email campaigns and landing pages. In addition to marketing automation, we've moved away from Salesforce completely and use this as our main CRM in parallel to our native website system.
Return to navigation